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8AM - 12:30AM
4000 Terminal Drive Ste 103, Lexington
Car Rental
“Anthony was very pleasant and professional!
One question: Did you locate my remote left on the visor of the Hyundai sonata that was returned the 17th, which was the rental period end of the Hyundai I had returned on the 14th or 15th? Thanks for your help Anthony!!”
8AM - 12:30AM
4000 Terminal Dr Ste 106, Lexington
Car Rental
“I cannot say enough great things about Taylor and Richard at the Enterprise Rent-A-Car/National counter. My flight was delayed three hours, and Taylor actually called to check on me and make sure everything was okay.
When I finally landed at 1 AM, they were both there waiting. They were so friendly, compassionate, and understanding about my situation. After a long travel day, their kindness truly gave me peace of mind.
This level of customer service is rare, and they went above and beyond. Thank you, Taylor and Richard, for turning a stressful travel situation into such a positive experience! 5 STARS!”
“We needed to rent a big vehicle for my family to travel down to Florida from Kentucky for my wife's father's 75th birthday party. Online, you couldn't tell exactly what type of van you were renting; it just said something like a Ford Transit van, so I booked that months ago.
About a month after booking, someone from Enterprise contacted me to confirm the reservation and discuss our needs. Upon further discussion, they suggested their Mercedes-Benz Sprinter van. They explained it was a slight upgrade but would fit our family much better. I told them that if it was available, I'd love to have it, so they put a note in the system.
The week before our trip, I called to see if the Mercedes van would be available. They weren't sure and said it didn't look like it, but they would let us know if it came in.
When the day of our trip arrived and I went to pick up the vehicle, I fully expected to get the Ford Transit. Instead, they pulled around the Mercedes-Benz van. It completely exceeded our expectations: a really nice drive, extremely clean and well-groomed inside and out, and just a great vehicle overall.
We couldn't have been happier with the entire experience and the outstanding service from everyone at Enterprise. I will definitely be renting from them again and highly recommend them to anyone.”
“Ben and Emily provided great service and was attentive to my concerns and needs. This is the only Enterprise branch that I use in Lexington, even when they were in a different location.”
“I did not catch her name- I rented 8/13 1020am. She was amazing. Made us laugh and got us through the line quickly. Great humans exist still. Also Alamo had very good communication via text.”
“The two folks who helped me today were excellent. My flight was delayed and they stayed later than they were supposed to so that I could pick up my car. Excellent customer service.”
9AM - 6PM
1416 N Forbes Rd, Lexington
Car Rental
“When I was broke, credit messed up, and extremely irresponsible, Ready Rentals rented to me when NO OTHER company would. They didn’t force me to pay with a debit card. They didn’t add a bunch of hidden fees. For the circumstances I was in, they were the only ones to help. WE ALL KNOW THATS WHY WE USE READY RENTALS. Be humble and be blessed. Take their help and Grow up”
“I want to give a special thank you to Denise for providing truly exceptional customer service. My flight was significantly delayed, and I didn’t arrive until around 12:30 am. Even with the late arrival, Denise went above and beyond to make sure my rental car reservation was held instead of being canceled.
After a long day of travel, her kindness, professionalism, and understanding made all the difference. She turned what could have been a frustrating experience into a smooth and stress-free one. It’s rare to find someone who genuinely cares about helping customers, especially so late at night, and Denise absolutely exceeded my expectations.
Thank you, Denise, for your outstanding service and for going the extra mile. Avis is fortunate to have someone like you on the team!”
8AM - 12AM
4000 Terminal Drive Ste 105, Lexington
Car Rental
“Decent experience for us. Pick up and drop off could have been quicker but no big deal. All else was standard.
Don’t let the bad reviews scare you away. Our experience with them was pretty much the same as any other car rental company.”
“Makenzie Brooks and team were tremendous to work with. Very nice, professional and accommodating finding exactly what we needed. Highly recommend this group of people and individuals if they need for a rental vehicle!”
8AM - 12AM
4000 Terminal Drive Ste 105, Lexington
Car Rental
“Just wanted to say how much I appreciate the folks over there. I messed up my reservation and was expecting a headache... that just didn't happen. The guy took less than five minutes to find my issue and get me sorted.
Amazing experience and would highly recommend to all!!!”
“I had a great experience with Avis, especially because of Colin! He was incredibly helpful, friendly, and went above and beyond to make sure everything went smoothly. His kindness and professionalism really stood out. Thank you, Colin, for making my rental experience a great one!”
“I had such a great experience at Budget in Lexington, and I specifically want to shout out Collin. He was absolutely slammed with customers, but somehow managed to help everyone incredibly quickly while still being patient, friendly, and genuinely helpful. He was completely on top of everything and made what could have been a stressful rental experience so easy.
Seriously, Budget — give this man a raise. Collin is exactly the kind of employee you want representing your company. 10/10 service!”
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“National Car Rental is the best rental agency when renting a Vehicle. Their team members are totally focused on the customer and they said the standard for how Rental agencies should function.”