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“Friendly, helpful, and ALWAYS with a smile. I have watched them defuse rising customer tempers with cool and respectful ability. There is NO other UPS store for me!”
“Came into the store and was immediately greeted. Houston and the other gentleman behind the counter was kind and informed. Definitely coming back for any needs in the future. Well Done!”
“I just had a very nice experience with Noah at this location! They were very kind, exceedingly helpful, and endlessly patient whilst I did my fingerprints this morning. If anyone important reads this review-give this person a raise, a feather in their cap, and a free lunch because they were AWESOME. The bar for modern customer service is on the ground these days, but Noah is in the sky, bright as the sun.”
“The person who helped me today was fantastic. He was courteous and extremely helpful, thoughtful and precise. He'd made some copies for me and really went over and above in his demeanor and helpfulness. The job was perfect and his customer service skills are excellent! I really appreciate UPS having such wonderful people onboard.”
7:30AM - 6:30PM
Waterfront Plaza, 325 W Main St Ste 150, Louisville
Mailbox Centers
“Amazing service conveniently located on the second floor of the East tower for convention/conference attendees. Email your print job(s) and they'll be done in a jiffy! Woman-owned and all-woman staff/employees. The epitome of Southern hospitality.”
“Cheryl, at the St. Matthews location is the True definition of Customer Service! She teaches when she helps. I appreciate her and now this company for hiring her.”
“Jared is the real MVP!! I watched him work with the person before me who was having a bad day and he was patient, attentive and the customer left with a smile on her face! Jared is an asset to UPS. We all appreciate his service to our community.”
“This store is awesome! They always take care of all my goofy Amazon returns and never judge how many times I’m in a week (I’m an indecisive and impulsive shopper.) Even when I’ve used all my tape and my printer is out of ink, they’re always there for me and have the printer warm and fresh tape on the roll! Big shout out to Sophie who took care of my returns today, she rocks! The whole store rocks! I’m glad they’re my neighborhood UPS Store because they make shipping easy! Thank you for always being awesome!”
“Super friendly at a convenient location which can be busy at times which is understandable and they are still very quick and efficient. Staff is kind and helpful. Yes there can times when things are unpredictable but let’s all be sensible and patient people.”
“Fantastic customer service, always very speedy and staff very helpful. So convenient for growing low quality amazon returns..I hope they get a decent commission from amazon!”
“Friendly, patient team. Manager Ben is was helpful with some last minute printing then took care of it when it didn't go exactly to plan. (bonus points for him also being a dog person!)”
7:30AM - 6:30PM
743 E Broadway, Louisville
Mailbox Centers
“I use the UPS store multiple times a month for my organization’s printing needs. Debbie and the rest of the staff are INCREDIBLY helpful and go above and beyond to make sure we have what we need. I honestly don’t know what I would do without them.”
“This UPS store was absolutely clutch! Attended a conference and needed to get a package prepared to ship unexpectedly. Didn’t have to but the team went above and beyond to help me. I can’t thank them enough, super nice, super helpful. Thank you!!”
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“Vishal and his staff were incredibly helpful with printing a large order for us. He was patient with our lack of printing knowledge and made the process seamless. We are so pleased with the speed and quality of production and will certainly use this location again for our printing needs!”