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“Friendly, helpful, and ALWAYS with a smile. I have watched them defuse rising customer tempers with cool and respectful ability. There is NO other UPS store for me!”
“Came into the store and was immediately greeted. Houston and the other gentleman behind the counter was kind and informed. Definitely coming back for any needs in the future. Well Done!”
“I just had a very nice experience with Noah at this location! They were very kind, exceedingly helpful, and endlessly patient whilst I did my fingerprints this morning. If anyone important reads this review-give this person a raise, a feather in their cap, and a free lunch because they were AWESOME. The bar for modern customer service is on the ground these days, but Noah is in the sky, bright as the sun.”
“The person who helped me today was fantastic. He was courteous and extremely helpful, thoughtful and precise. He'd made some copies for me and really went over and above in his demeanor and helpfulness. The job was perfect and his customer service skills are excellent! I really appreciate UPS having such wonderful people onboard.”
“Amazing service conveniently located on the second floor of the East tower for convention/conference attendees. Email your print job(s) and they'll be done in a jiffy! Woman-owned and all-woman staff/employees. The epitome of Southern hospitality.”
10AM - 3:30PM
974 Breckenridge Ln, Louisville
Shipping Centers
“Cheryl, at the St. Matthews location is the True definition of Customer Service! She teaches when she helps. I appreciate her and now this company for hiring her.”
“Jared is the real MVP!! I watched him work with the person before me who was having a bad day and he was patient, attentive and the customer left with a smile on her face! Jared is an asset to UPS. We all appreciate his service to our community.”
9:00 AM - 5:00 PM
11870 Capital Way, Louisville
Shipping Centers
“This store is awesome! They always take care of all my goofy Amazon returns and never judge how many times I’m in a week (I’m an indecisive and impulsive shopper.) Even when I’ve used all my tape and my printer is out of ink, they’re always there for me and have the printer warm and fresh tape on the roll! Big shout out to Sophie who took care of my returns today, she rocks! The whole store rocks! I’m glad they’re my neighborhood UPS Store because they make shipping easy! Thank you for always being awesome!”
“We have been working w Mike R. for years. He always take care of us. Good communication, professionalism and "get it done: attitude is what makes C. H. Robinson, Louisville, KY one of our favorite brokers to work with.”
“Super friendly at a convenient location which can be busy at times which is understandable and they are still very quick and efficient. Staff is kind and helpful. Yes there can times when things are unpredictable but let’s all be sensible and patient people.”
“It's exactly as you would expect for a packing ship fairly friendly
And always willing to take those Amazon returns. I pray that they don't close because they should be busier.”
“Having worked for the OG Kinko's back in the day, I've always been a fan of the customer service the FedEx locations offer. This morning, at the relocated downtown location, KATIE WAS A ROCK STAR in helping me out with some manuscript boxes I was searching for (along with a book mailing envelope, too). Thanks, Katie!! Keep up the great work, FedEx P&SC!”
“Fantastic customer service, always very speedy and staff very helpful. So convenient for growing low quality amazon returns..I hope they get a decent commission from amazon!”
“I highly recommend for printing needs. I placed my order online with quick next day pick up; the location even called me to come pick up my order once it was as ready.”
9:30AM - 3:30PM
657 S Hurstbourne Pkwy, Louisville
Shipping Centers
“Friendly, patient team. Manager Ben is was helpful with some last minute printing then took care of it when it didn't go exactly to plan. (bonus points for him also being a dog person!)”
“Demetrius is one of a kind. Such a super nice person. Very knowledgeable. He helped me every step of the way while I did some printing and sent a package back today. Deeply appreciated.”
“Excellent service. The staff was professional and very knowledgeable. Kim was awesome and was patient and helped me out each time I came in for service to help my business.. highly recommended”
“This was the second time this year to visit the store in Louisville and Jim helped me both times. My father and mother passed away 8 months apart and Jim helped me make easel back posters to honor them. He did so with such sympathy and care that it made the experience a joy. I will be forever grateful.”
“Steven in the printing department went above and beyond in customer service & helpful insights. He helped me to figure out the best solution for my printing needs over multiple days. I can not express how much I appreciate his kindness and willingness to problem solve. Go Steven! You are phenomenal!”
“There's not much to say about a warehouse where you go pick up a package but make sure you have your photo ID and at least your name matches the package that you're picking up also make sure to follow the signs especially once you get in the door”
“We were attending a conference at Southeast Christian Church and needed some fast printing. The people here were amazing! Very kind and responsive and their dogs were wonderful. Thank you for your help!”
“All the access points I’ve ever dealt with have been staffed with friendly . and helpful employees. This one is an actual ‘UPS Store’- this location I use the most and have never had any issues whatsoever. They’re always ready to help you and normally have a pretty girl or two on staff.”
“AMAZING CUSTOMER SERVICE AND FRIENDLINESS! We have been coming to an event for years at the expo center and the ups store just keeps going up in pick up pricing. $20 now per package. This location doesn’t charge and is super friendly, convenient, clean, all of the things as a person who has already paid to ship a box is looking for. Thank you so much!!”
“I use the UPS store multiple times a month for my organization’s printing needs. Debbie and the rest of the staff are INCREDIBLY helpful and go above and beyond to make sure we have what we need. I honestly don’t know what I would do without them.”
“I highly recommend for printing needs. I placed my order online with quick next day pick up; the location even called me to come pick up my order once it was as ready.”
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“Vishal and his staff were incredibly helpful with printing a large order for us. He was patient with our lack of printing knowledge and made the process seamless. We are so pleased with the speed and quality of production and will certainly use this location again for our printing needs!”