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“I just had a very nice experience with Noah at this location! They were very kind, exceedingly helpful, and endlessly patient whilst I did my fingerprints this morning. If anyone important reads this review-give this person a raise, a feather in their cap, and a free lunch because they were AWESOME. The bar for modern customer service is on the ground these days, but Noah is in the sky, bright as the sun.”
“The person who helped me today was fantastic. He was courteous and extremely helpful, thoughtful and precise. He'd made some copies for me and really went over and above in his demeanor and helpfulness. The job was perfect and his customer service skills are excellent! I really appreciate UPS having such wonderful people onboard.”
“Great customer service. Stephanie is extremely friendly and accommodating. I stopped by today but Stephanie was off. The young man name Jonathan is the MVP of the day. Quick service and excellent at multitasking considered they’re busy and short staffed.”
7:30AM - 6:30PM
Waterfront Plaza, 325 W Main St Ste 150, Louisville
Shipping Centers
“The entire staff is super consistent!!! From their customer service to their personalities!!! I use this UPS store 2 or 3 times a week & there has never been a moment where I’ve not felt like a priority!!! 10 out of 10!!!”
“I had to deal with a very sensitive matter, and Finn made my experience one that was not only pleasant, but memorable. His professionalism and empathy prove that it is possible achieve the UPS Store mission, while offering amazing customer service, and being real. Thank you, Flinn!!!! ?✨
Blessed Be,
~ Tiv ?”
“Great experience at the UPS Store today! I needed to fax 22 pages & I had the best luck by Joseph greeting me & sending my fax. Super nice! Very positive attitude! Knowledgeable about everything & super nice to converse with while waiting for my fax to go through. Awesome! Awesome! Awesome!”
9:00 AM - 5:00 PM
11870 Capital Way, Louisville
Shipping Centers
“This store is awesome! They always take care of all my goofy Amazon returns and never judge how many times I’m in a week (I’m an indecisive and impulsive shopper.) Even when I’ve used all my tape and my printer is out of ink, they’re always there for me and have the printer warm and fresh tape on the roll! Big shout out to Sophie who took care of my returns today, she rocks! The whole store rocks! I’m glad they’re my neighborhood UPS Store because they make shipping easy! Thank you for always being awesome!”
“Super friendly at a convenient location which can be busy at times which is understandable and they are still very quick and efficient. Staff is kind and helpful. Yes there can times when things are unpredictable but let’s all be sensible and patient people.”
“We have been working w Mike R. for years. He always take care of us. Good communication, professionalism and "get it done: attitude is what makes C. H. Robinson, Louisville, KY one of our favorite brokers to work with.”
“My granny’s funeral services start at 1pm. I’m so happy FedEx Office was available to help me print out these beautiful obituaries. Go see Bill his customer service was great and the atmosphere was great. It took less than 15 minutes from me walking in the door to walk out with her obituaries.”
“I had items shipped here in advance of a trade show at the convention center. You need to make sure you are checked in at the convention center but the staff at FedEx were extremely helpful and professional. I needed to make a few trips to move my cases over and they were fine with that. Clean. Easy parking in front, although I don't know if the meters are monitored I got an hour just in case. Lots of last minute supplies if you forgot something.”
“best of the best. printing, shipping, returns, mailboxes, notary services, i have used these guys for everything and they never disappoint. 10/10 highly recommend”
8AM - 5PM
2246 Ampere Dr, Louisville
Shipping Centers
“I highly recommend for printing needs. I placed my order online with quick next day pick up; the location even called me to come pick up my order once it was as ready.”
“Friendly, patient team. Manager Ben is was helpful with some last minute printing then took care of it when it didn't go exactly to plan. (bonus points for him also being a dog person!)”
10AM - 5PM
3706 Diann Marie Rd, Louisville
Shipping Centers
“Demetrius is one of a kind. Such a super nice person. Very knowledgeable. He helped me every step of the way while I did some printing and sent a package back today. Deeply appreciated.”
“Saturday morning, Nov. 2024—I arrived to this FedEx with problems and needed help. Another FedEx location had messed up my order and then that location didn’t have anyone available to print and cut the order properly. I went to this Shelbyville location and the sweet human working listened, fixed my order, and had me back on my way in record time. Thank you so much!”
“Steven in the printing department went above and beyond in customer service & helpful insights. He helped me to figure out the best solution for my printing needs over multiple days. I can not express how much I appreciate his kindness and willingness to problem solve. Go Steven! You are phenomenal!”
7:30AM - 6:30PM
743 E Broadway, Louisville
Shipping Centers
“I use the UPS store multiple times a month for my organization’s printing needs. Debbie and the rest of the staff are INCREDIBLY helpful and go above and beyond to make sure we have what we need. I honestly don’t know what I would do without them.”
“This was the second time this year to visit the store in Louisville and Jim helped me both times. My father and mother passed away 8 months apart and Jim helped me make easel back posters to honor them. He did so with such sympathy and care that it made the experience a joy. I will be forever grateful.”
“There's not much to say about a warehouse where you go pick up a package but make sure you have your photo ID and at least your name matches the package that you're picking up also make sure to follow the signs especially once you get in the door”
“We were attending a conference at Southeast Christian Church and needed some fast printing. The people here were amazing! Very kind and responsive and their dogs were wonderful. Thank you for your help!”
“All the access points I’ve ever dealt with have been staffed with friendly . and helpful employees. This one is an actual ‘UPS Store’- this location I use the most and have never had any issues whatsoever. They’re always ready to help you and normally have a pretty girl or two on staff.”
“AMAZING CUSTOMER SERVICE AND FRIENDLINESS! We have been coming to an event for years at the expo center and the ups store just keeps going up in pick up pricing. $20 now per package. This location doesn’t charge and is super friendly, convenient, clean, all of the things as a person who has already paid to ship a box is looking for. Thank you so much!!”
“I highly recommend for printing needs. I placed my order online with quick next day pick up; the location even called me to come pick up my order once it was as ready.”
“They get 4 stars just for answering the phone, being polite and courteous, and HELPFUL, which is in stark contrast, completely opposite really, of the nearby New Albany branch, which will simply put you on hold for 5 minutes and then hang up, if they answer the phone at all. If I have outgoing mail of particular importance I always drive to this PO to drop it off, to make sure that it doesn't route thru the New Albany PO.”
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“Great experience. It was Kelsey’s first time notarizing a document and she called her supervisor just to make sure she did it correctly. It was a very important international document so I was glad she double checked”