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“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
“Carolyn was amazing. My girlfriend had never mailed anything before and had an emergency shipment containing her sons PS5 controller, which broke 5 days before the warranty expired.. Needless to say she was a bit anxious, but Carolyn’s calm demeanor kept us afloat. Exceptional service!”
8:30AM - 6:30PM
1011 Bay Ridge Ave, Annapolis
Shipping Centers
“I highly recommend The UPS Store at 1011 Bay Ridge Avenue in Annapolis Maryland. I recently mailed a very large package for my daughter. Upon reaching her house, she informed me that she did not want to have the package mailed. I returned to the store and Amy was so helpful. She returned the package to me and credited my card. I really appreciate the kindness and expertise from Amy!”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“Multi state business owner new to the area, new business. Office depot butchered my business cards, theses people brought them to life thank you. Life time customer”
“This store manager helped me out with purchasing ink, putting an app on my phone and lowered the price on my ink. Thanks Charlotte. Very friendly. I like their hours of openíng.”
“As always, Cindy is there when you need her! Although she moved from Waugh Chapel to Edgewater, I'm glad she's still close by to get packages out -- I had 7 items that needed boxes, packaging materials, & shipping. She takes a lot of care with our items and goes over all shipping options. I'm more than happy to support this small business!”
“Thank you for taking care of my box, everything in very good condition, just as I sent it, it also arrived, thank you, and I recommend it 100% so that you can carry your parcels, it arrived before the time, thank you, maritime air cargo.”
“It's an odd little drop box by a tiny storage building out near the end of a parking lot. Honestly, I'd hesitate to us it, except my bank pointed me there when I asked about nearby FedEx locations.”
“There is a guy here named Ryan I think, who has been here a long time. He is the nicest most accommodating employee. I hope he is the manager because I feel like he sets the tone for how friendly the staff is here. I live right next to a local UPS store but I drive an additional 10minutes to this location often because of Ryan and team. Everyone is friendly and hustling with urgency to get people take care of. The local UPS by my home are rude and act like each customer is a nuisance so it’s worth the drive for me to this location to have a friendly atmosphere with Ryan and the Severna Park team. Thank you.”
8:30AM - 7PM
1783 Forest Dr, Annapolis
Shipping Centers
“Br. Sukhbir was incredibly kind and helpful in getting our infant's passport photos done. We went to two different places to get his photo taken, but no one was willing to put in a little bit of effort. He has a very kind and caring personality.”
“I received great service & special attention by my UPS service agent 'Shieve' . He totally explained how the system worked and what needed to be done to be successful. He then made it happen ! Thank you UPS store for having qualified and well trained employees !”
“Had a tracking issue with a package. I was able to speak with Jay. He was extremely helpful and resolved my issue very promptly. Very impressed with the above and beyond customer service. Thanks again.”
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“With all the things going around, somehow I end up perfectly on time to be right at close. I thought it was 8, yet it was 7, and that’s how the story goes. And Crichton was so efficient that he helped me micromanage my exact detailed plan. And so while we were in the flow, every single moment, I was instructed on how to physically handwrite the address, I got manila envelopes, I then also wrote each individually, and then as we step-by-step did it like an assembly line, we were able to effortlessly flow one document to the next and then a final payment.
Literally no microsecond of any sort of efficiency was lost, because I was constantly doing a step. It just wasn’t done in bulk. It was more of a flawless, simultaneous effort—bouncing freely between every sort of step. While he was filling out something, I was doing something, and while I was doing something, he was doing something. Because instead of doing it all at once for me and all at once for him, it would have taken a significant amount more time. We did it as an efficient assembly line.
While at the same time, he was able to efficiently empty the mail room and help one other customer and then also help a woman within literally a time span of not even a quarter of a nickel. Literally within probably 6.9 minutes to 7, it was so fast. Very few have this capability.
I don’t understand why 1290 Baydale Drive, Arnold, Maryland doesn’t compensate accelerated methods of efficiency finders, for there are really truly only a few who have mastered the art”