This Verizon store, Cellular Sales at 1450 Ritchie Hwy, provides an exceptional in-person wireless experience. Reviews consistently highlight outstanding and amazing service from the wireless sales consultants. Customers describe quick and easy phone set-ups, with staff going above and beyond to assist with broken phones, new devices, and billing issues. The consultants are noted for being patient, kind, personable, and great with customer service. They are detailed subject matter experts who thoroughly explain contracts and processes, ensuring customers are satisfied and everything is taken care of. The staff is described as very conscientious, making sure customers are delighted and relieved when they leave. Multiple reviewers specifically recommend this location, noting it as a pleasant experience where consultants are a pleasure to deal with. The store offers help upgrading phones, including Apple iPhone and Samsung Galaxy models, along with Verizon plans, wireless accessories, and the latest promotions.
Worked with Marquise Williams to get a new iPhone for my daughter for Christmas. He was clearly a subject matter expert and a pleasure to deal with. I normally go to the Severna Park store, but they're always under staffed. If you need to address something with you Verizon account go see Marquise.
August 2024
Jake Darling did a great job to explain the progress to obtain and set up a new Z6 Samsung cell phone. He was very detailed and explained the contract throughly. He is very contentious and made sure I was a satisfied custermer through Verizon. Thanks to Jake I'm very happy with my new Z6.
July 2024
Dylan was incredible helpful and informative!! He was knowledgeable and was able to navigate us through a complicated situation. Great customer service.
