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“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“Big shout out to dhamel We came into the store initially unsatisfied this guy walked in and brought great energy and completed a cell and under five minutes when we were waiting before for over 30 minutes appreciate this guy attention to the customer”
“This is by far the best Verizon store in the area! I’ve had quite a few visits for new phones, help with phones, etc. and they have been friendly and helpful each time. I was just in yesterday to replace a phone, upgrade a phone, and switch our account from a consumer line to a business line and Lexi was incredible throughout the process, even when we encountered a few hiccups with the system. Changing our account from consumer to business was quite the time consuming task but Lexi was extremely patient and explained the process thoroughly.”
“Merelyn and Miss Nerah was the best! They assisted me with all my needs and even told me about the home Internet that I will be looking into! Thanks for hiring great people !”
“Excellent experience today with Vinny and Morgan, who handled my phone battery issues and many questions with professionalism and tact. They teamed up to provide outstanding customer service, which was much appreciated.”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“The staff was greatly helpful and I appreciate all the help that they provided. I had a brain injury 6 months ago and they were amazing. Brody was so helpful and made my experience awesome. So few people his age are actually helpful. I'm so greatful for his help.”
“Kyle was not only able to get me a great deal on an upgraded phone- but he also ensured i got the special offer on accessories. As a bonus to all that- he reviewed my phone bill and was able to drop it by about $50 a month. It was a very good customer experience- and i saved money.”
“I went to the Severna Park Location to get a new phone, switch to TM from V and get a new net router. LONG STORY BUT Christian C. and Brian D. were ABSOLUTELY PHENOMENAL in assisting me with process. Their patience, kindness, professionalism and knowledge were impressive and appreciated more than they know.”
“Was very pleased with this shop. The person who works the counter was very nice and knowledgeable. He quickly figured out the on/off button had fallen off my Samsung S10+ phone. He didn't have any in stock (he checked) and quickly ordered 1 for me. Once it arrived, he called me to let me know. When I arrived, he promptly fixed my phone 📱 and phone 📱 case.
The shop doesn't look very impressive and has limited parking (I would guess no more than 6 spaces) BUT, they do good work 👍 👏 at reasonable prices. I'd recommend them if you live in the Glen Burnie area.”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“My experience with this Verizon and the manager Nya was ABSOLUTELY EXCEPTIONAL! Nya was by far the most skilled and efficient person I have ever worked with in my 20+ years of being with Verizon wireless. She went above and beyond in every aspect!”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“Friday, May 15 2026 - Kathy Mena - Store Manager --- Pros: 1. Clean, organized and accessible location. 2. Knowledgeable, attentive and excellent ability to multitask. 3. Excellent experience. Thank you, Kathy!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
9:30AM - 9PM
1914 Forest Drive Suite 1B, Annapolis
Mobile Phones
“I've been frequenting this location for many years. It's like the neighborhood go to cell phone spot. They have plenty of in stock items. The best thing about this store is Alma. She's an angel. Trust this place.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“Hello came in one day to switch my z fold 6 over to a replacement as I had screen damage. I was scolded for forgetting my Gmail password 😄. Ms Aja was absolutely helpful. I appreciate her and whatever your paying her is not enough. She was awesome 👍”
“I was staying at the Best Western up the street not receiving phone calls or text on my personal line so I called customer service they erased my SIM cards on both my personal and my money line which had 2K on it both phones shut off emergency calls only I jumped up and ran into this MetroPCS store when I got there they were closed they allowed me to come inside and went through the 40 minute long process of restoring my SIM cards I won't go into detail of what had to be done to accomplish this with the manager Rosie and the young lady working behind the counter her name I cannot remember because it's a beautiful Hispanic name that I wouldn't be able to guess in a million years the ladies only had one priority and that was to make sure that my phones were working when I left that store and they did just that I that I told the young lady working behind the counter that if I wouldn't catch a charge I'd lean across that counter and kiss her right on the mouth LOL excellent customer service I've been with MetroPCS for a long time and I do not plan on leaving yes I have had my ups and downs along the way but all in all I am a completely satisfied customer and if ever in this area again and need service regarding my telephones I will go straight to this location where I was treated like I mattered and like the money that I spend every month matters thank you guys so much for your help I greatly appreciate you both not only were you beyond helpful but both so kind and personable beautiful human beings ❤️
#FDT ??”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“I would like to give a big shout out to Skye,Maria and Sasha.We love the service and professionalism that was exceptional I would recommend anyone to go there,that's what service is about thank you guys you all is tha best”
“Awesome place!! Very Helpful!! He helped me big time with an upgrade I didn’t know I had. I got an iPhone 15 cheaper than buying a cheep phone I was. Il always go there!!!”
“The rep i don't remember her name but she was so nice,patient and caring.she is really good with customers and knows how to handle everything with smile on her face. Thank you.”
“Joe and Marcus were so quick and efficient with getting me my phone upgrade!! Both of them were very knowledgeable and it was overall a great experience. Thank you both!”
“I’m leaving this review to highlight the excellent customer service I received by Donovan. I popped in to pick up a phone case, and the store was extremely busy. Donovan was engaged with multiple customers, but still had the initiative to scan the room looking for lost souls like myself. He made point that ask me if I need d help, and then prioritized me after he finished his current batch of customers.
I walked in the store at the tail end of a really bad day, which when I got to the Apple Store initially started getting worse, as I was failing at drawing attention. Donovan’s initiative to scan the room looking, recognize my silent frustration, and acknowledge that he would move onto me suddenly made everything ok, and provided a happy ending to a bad day.
To cap it all off, I’m always trying to spot employment talent in the most unlikely of places, and I tried to solicit Donovan’s contact information to try and poach him from Apple. Donovan thanked me for the consideration, but politely declined citing his ethical boundaries against that, hitch I absolutely respect.
Donovan, you’re a class act, Apple is lucky to have you.”
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“Joshua was such an incredible help today. He was super professional, kept me informed, got me a great deal, and had me in and out of the store quickly. Exceptional customer service and very knowledgeable.”