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“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“I want to give a huge thank you to Chris for his exceptional customer service. I came in extremely frustrated after leaving the Apple Store, where they were unable to transfer my number from one iPhone 14 to another.
Chris greeted me with a smile, remained calm and professional the entire time, and truly tried to help. Although he wasn’t able to complete the transfer due to needing an override code, he went above and beyond by letting me use the company phone to call AT&T, assisting me with resetting my PIN, and helping retrieve my eSIM information.
His patience and professionalism made a stressful situation so much better. Excellent customer service!”
“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“I visited this establishment today and I must say the service was just Wonderful... A very rude elderly woman (shame on her!) , and her two daughters , started Raising her Voice and yelling at the young female employee over something it seemed she had no Control over. it was quite a scene. But that Girl handled the whole situation with such Tact and Skill. I will Always recommend this store for their Patience and Kindness .
God Bless,
Tammy ?”
“Very satisfied with help and great service getting a new iPhone at the AT&T store with Kyle. He was informative, helpful, and friendly while assisting us. Really went above and beyond to explain the changes, assisting to update out-dated billing information, and other services we required. Highly recommended.”
“Kayla did an amazing job cleaning out my phone charger port after I dropped it in some water. Professional, knowledgeable and great customer service skills. This is why I've been with the same service for over 25 years.”
“Kiara was absolutely outstanding at Verizon today. She made the entire phone upgrade process easy, stress-free, and actually enjoyable. She was knowledgeable, patient, professional, and took the time to explain every option clearly without ever making us feel rushed.
What really stood out was her attitude and customer service — she went above and beyond to make sure everything was set up perfectly before we left. Verizon is lucky to have her, and we’ll absolutely be coming back to work with her again.
If you visit this Verizon location, definitely ask for Kiara.”
10AM - 7PM
8036 Governor Ritchie Hwy, Pasadena
Mobile Phones
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“After multiple calls between T‑Mobile and Apple support, and visits to two different stores—each insisting the issue belonged to the other—I was ready to give up. Both T‑Mobile agents I saw tried to sell me a $1,200 replacement phone instead of fixing the problem. Then I went to the Annapolis Mall T‑Mobile store, where Jason actually listened. He understood the issue immediately and had my phone working again in minutes. Jason, thank you for your honesty and for treating the problem with real care.”
“I had absolutely the best experience at this location today. Jack made my purchase easy and smooth. He never pressured me into buying anything but made excellent recommendations. Sincere, quality customer service is what I desire when shopping and he was nothing short of those two qualities. Keep him around! Thank you Verizon and Jack!”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Thank you Eddie! You are by far the most knowledgeable representative that I have ever had the pleasure to work with. He took care of our problems fast and efficiently. I really appreciate your great work ethic and care for your customers. We have been with Sprint/T-mobile for 20+ years and I will say it again...Eddie is by far the best we have ever worked with.
Thank YOU!!!”
“Jada! I had to leave a review because I just called to see how to go about upgrading to a new phone and wow she was just simply genuine and helpful. Super respectful and calm over the phone and great customer service! Keep doing your thing girl.”
“I was staying at the Best Western up the street not receiving phone calls or text on my personal line so I called customer service they erased my SIM cards on both my personal and my money line which had 2K on it both phones shut off emergency calls only I jumped up and ran into this MetroPCS store when I got there they were closed they allowed me to come inside and went through the 40 minute long process of restoring my SIM cards I won't go into detail of what had to be done to accomplish this with the manager Rosie and the young lady working behind the counter her name I cannot remember because it's a beautiful Hispanic name that I wouldn't be able to guess in a million years the ladies only had one priority and that was to make sure that my phones were working when I left that store and they did just that I that I told the young lady working behind the counter that if I wouldn't catch a charge I'd lean across that counter and kiss her right on the mouth LOL excellent customer service I've been with MetroPCS for a long time and I do not plan on leaving yes I have had my ups and downs along the way but all in all I am a completely satisfied customer and if ever in this area again and need service regarding my telephones I will go straight to this location where I was treated like I mattered and like the money that I spend every month matters thank you guys so much for your help I greatly appreciate you both not only were you beyond helpful but both so kind and personable beautiful human beings ❤️
#FDT ??”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“The T-Mobile manager and staff at this store are exceptionally knowledgeable, helpful and friendly. They assisted me with upgrading to a nee phone by exploring the best option for me and explaining everything in terms I could easily understand. They were extremely friendly and patient and worked together well. I enjoyed and appreciated my visit and love my new phone. The customer service there is top notch.”
“Awesome place!! Very Helpful!! He helped me big time with an upgrade I didn’t know I had. I got an iPhone 15 cheaper than buying a cheep phone I was. Il always go there!!!”
“The rep i don't remember her name but she was so nice,patient and caring.she is really good with customers and knows how to handle everything with smile on her face. Thank you.”
“I got there on a very crowded day. Somebody greeted me within 5 minutes which is so much better than the T-Mobile in Annapolis. I came in to see if I could switch from T-Mobile after 23 years. The staff accommodated me. I came out with a much better deal than I have from T-Mobile. We had to go back After we received the units in the mail. We set up an appointment. Went and got everything transferred and learned about the new devices. I have to go back next week for another phone I added. I can't wait. Thank you Verizon for taking care of us!”
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“Was a great experience and HIGHLY recommend asking for Samip for all your needs! He was extremely helpful, patient, and informative as we worked to transfer services tonour account and upgrade a phone at the same time.
Great service, and true professional in his trade!
Thanks Samip!!”