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“Martin was fast, kind, gave great advice about my phone upgrade options and showed me how to navigate the app so I could make my decision easily. Steven is an incredible manager— he took good care and made sure that I knew all the information so I could make the best decision. He’s very patient and smart. Jessica was super friendly and helped me make my decision. Thalia was very bubbly and helpful. This team at this location goes above and beyond and they have great customer service.”
“Mr. Al was absolutely outstanding during my very first visit to the branch! From start to finish, he went above and beyond to make sure I understood every single account option available to me. He took the time to thoroughly explain each service in a way that was clear, detailed, and incredibly helpful. I left feeling confident, informed, and genuinely excited about my decision. The level of professionalism, care, and world-class service Al provided truly exceeded my expectations. I couldn’t be more satisfied with my experience!”
“Went in for a data transfer while working with the first rep she walked away from me to take a phone call. Never gave me her name but the manager and Rel were kind. Thank you guys for helping me complete my transfer!”
““Travis G. was an amazing Senior Mobile Expert at store #4SCD. He truly saved us and went above and beyond to help. His customer service was excellent, and he definitely deserves a vacation and bonuses! Thank you so much!””
“I had Britney come out and help me today with the wifi router she was so sweet and nice and she was able to the job so quickly. She also helped me understand the wifi and answered all my questions. Company should be lucky to have her.”
“Just went to pick up t mobile blanket. When i arrived man asked what i wanted. He could have handed me bag with blanket on the counter. He didn’t. A lady asked could she assist. I told her i was there for blanket. She went took bag off the counter. Marked item as received. I went on my way.”
“S/o to Stephen for assisting me with my devices! I really appreciate the great service as I was switching devices because I lost my phone. I ended getting an Apple Watch but didn’t get the one I wanted. Stephen reached out to me later during the week after hunting the one I wanted down. Really appreciate him going above and beyond and keeping me in mind!”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Great customer service. Donald took amazing care of us and was very professional. He should definitely be in charge of customer relations! Made us feel like family!”
“Shawee and Austin were lifesavers with my business account after several attempts with customer care. Not only were they knowledgeable, but they were also patient—and even fun—during a very stressful situation. Shawee, in particular, stands out for her strong grasp of grammar and communication, as well as her leadership, which is not often found in DC stores.”
“Neshia was so pleasant she has the best customer service you need more of her at this location I love seeing my black queens her vibe is so friendly and sweet!!!!”
“I am writing this note to extend my appreciation and great customer satisfaction I receive on an ongoing basis from one of your employees by the name of Eryka.
Every time I stop by by your business branch here at Hyattsville mall, PG county she looks after the challenges I am confronted with. What makes her different and special is in light of the fact that I am a senior citizen. The patience, calmness, and understanding she showsis superb. She is a wonderful human being endowed with technical and human skills.
Thanking you in advance for hiring employees of skills and gifted in handling customers of different age groups.”
“Great Service, Excellent Team!
This internet provider offers great service and truly excellent customer care. Krista and Oscar went above and beyond to solve our technical query and ensuring we were completely squared away. Their patience, knowledge, and dedication were outstanding. If you want reliable internet and top tier support, use them for your business!”
“I received excellent customer service at this Verizon store. Every team member involved in my business > consumer transfer was calm, patient, assured and knowledgeable. They provided ultimate follow through to ensure my request was resolved, even though there was some complexity. The whole vibe in there is one of calmness and an interest in helping customers and taking care of business efficiently.”
“My experience at T-Mobile with Jennifer was great! She was so sweet and helpful with all my decisions, and I really appreciate the patience she had with me. She made the process quick and easy. Thank you, Jennifer! ?”
“Christian was an immaculate representative very respectful and straight to the point. Came with broken broken phone and got me on a nice deal with the S26 that I couldn't turn down. Well be coming here from now on.”
“Always have a great experience with this team! Never a crazy wait time even if they are super busy. Yonathon helped me today and he was so charming and helpful! :) made it a breeze”
“I came in hoping I wouldn't spend so much and asked so many questions, the young lady with the red glasses had patience with me and I'll be visiting again just to look for her! Thank you luna”
8:00 AM - 7:00 PM
9609 Annapolis Rd, Lanham
Internet Service Providers
“My Comcast tech today was the best Comcast tech that has ever done work for me. Mr. Arthur S. I have never had a tech take his time and show and explain to me the equipment and product like he did. Mr Arthur was very detail and extremely friendly. He did an installation at my house today. He took his time doing the work, didn’t rush and made everything he did look neat. He even went above and beyond. I have a wasp and bee problem on my house and he took the time to spray the wasp and seal the holes they created. If I could give more stars on this review I would. This definitely proves that there are people that still give excellent customer service along with their work. Thank you Mr. Arthur S for a job well done. Comcast is lucky to have an amazing employee like you.”
“Shut out too Robert Lozado real customer friendly, know how to keep a conversation going while making sure customer is satisfied with their transaction... keep doing...”
“My mom and I visited this location as she needed a new remote control. We were greeted immediately by Jorge, who attempted to find a replacement. He couldn't, as her equipment was outdated. After a short wait, we were then assisted by Prince. Prince took the time to explain the updated equipment and how to connect everything. He then took the time to help my mom setup her online account. The entire customer experience was excellent from beginning to end!”
“I had a great experience with the employee Baltej. I was having trouble setting up my new phone number, so I went to the store and he helped me very patiently. He tried everything to assist me, and I left satisfied with my new phone number! I was very happy with his service. Thank you, Baltej!”
“I wanna thank the T-Mobile team for helping me with my Internet service and help me lower my Internet bill. The team was very resourceful and took their time to go over my questions and concerns about my bill I receive excellent customer service and I just wanted to thank them”
“Adan R. (who I believe is a store manager) at this location was extremely helpful, polite, knowledgeable, and patient. He helped us resolve a very complicated issue that we had spoken about with 4 other Verizon reps with no resolution before. Resolving the issue required multiple steps over multiple weeks, and Adan made sure to follow up throughout that whole period, consistently explaining what was happening and what he was doing and being very responsive and patient with our questions. I can't emphasize enough how grateful we are to Adan for his help and follow through”
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“I visited the T-Mobile store this past Friday and Saturday and had the pleasure of working with Hector. When my original line stopped working due to an exposed antenna, he efficiently helped me add a temporary additional line so I could stay connected. After 24 hours, I decided to cancel that line, and when I returned to the store, Hector handled the change with professionalism and zero pushback. He even went the extra mile by calling internal support on my behalf to ensure everything was resolved properly.
Hector demonstrated exceptional customer service throughout both visits-patient, knowledgeable, and truly customer-focused. He is a strong asset to your team and would make an excellent candidate for a management role.”