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“Site was easy to access very clean and neat the climate control was perfect not too cold and I was very impressed with the cleanliness of the facility and the East is to get into the facility as well as the store our products and the fact that they had that the right type of dollies in order to get our stuff without having to tow it down by hand and the elevators are very smooth very quick to arrive when we push the button and the experience was very good thank you”
“Renee was awesome!
Without a doubt it was her customer service which made me patronize your business even though there were issues that I had.
With wonderful customer service like Renee's, I want to stay with that company and get those issues resolved.
Thank you for hiring a beautiful woman like Renee!”
“Where do I begin. I cannot say more incredible things about Aprie. She arrived at my time of greatest need. As the manage is so friendly, professional, courteous, and kind. I don’t know who her boss is but she deserves a raise and a month off for the holidays. If I owned a business she would be my first hire!”
“I came by to get some stuff out of my unit and realized I left my keys out of state. Ken was incredible in helping me get into my unit and was the sweetest. I appreciate all the help and highly suggest this location if you need a unit.”
“Judah was so helpful. He is professional and explains items so that I can understand and make the best decisions for me. He is friendly and a joy to work with. I am a new customer and am very happy with my rental and with Extra Storage.”
Open 24 hours
8401 Contee Rd, Laurel
Self Storage
“I checked in with Marth today at the contee rd location and she was very nice and professional. I would definitely recommend this location to my friends because Martha was so great!”
“It's hard to review a storage unit. They are all very similar, down to the donut padlocks. I am new to Extra Space, but I very been impressed with the teamwork of the managers of the regional facilities. I also got a good starter rate.”
“I had a great experience at Extra Space Storage. Andrew was incredibly nice and explained everything clearly. He even went above and beyond by helping me find a better, more convenient storage unit location within the building. Highly recommend!”
“Lee is absolutely wonderful. He is incredibly helpful, accommodating, and always goes out of his way to solve any of my problems. It’s rare to find someone who cares this much about customer service. He deserves a raise for his amazing work!”
“Steven is very professional. He listens and makes you comfortable. Great place nice and clean. Bathrooms here are also very well kept. Great storage place to store your belongings.”
“The young lay Crystal or Krystal customer service is above and beyond excellence she is very attentive and clearly answers all my questions she is what you want in your business I am blessed to have been served by her”
“Very easy to acquire the storage space our organization required. Nancy, the CubeSmart representative was very helpful and ensured the unit met our particular needs.”
“This was not a pleasant rental experience. The front desk attendant seemed uninterested in helping and appeared to expect that I would simply drop the vehicle off without a proper check-in—which is unacceptable. Additionally, the vehicle needed new front tires and was not very clean. This review is edited because I spoke with the manager and she explained that they are just rental for U-Haul, but this still doesn’t justify the way I was treated. Nevertheless I will rent again but only going directly through management.”
“Luis at the Kensington location could not be more helpful and accommodating. He genuinely puts customer needs first and goes the extra mile to help. He is the reason I come to this location.”
“I want to give a special shoutout to Akena at the Prosperity Drive location for her kindness and professionalism. She was incredibly helpful and made a difficult situation much easier to navigate. Thank you, Akena — you truly made a difference!”
“Chris was fantastic. He was extremely informative and helped me choose the right unit for my storage needs. He was professional, friendly, eager to help, and took the time to thoroughly explain everything. Since it had been a while since I last rented a storage unit, I really appreciated how he walked me through the entire process.
Chris clearly explained all pricing, fees, policies, and what to expect, making sure there were no surprises or hidden costs. The facility itself is clean and well-maintained, and the price for a 10x10 unit was the lowest I found—significantly lower than competing facilities.
The online booking and payment process was smooth and easy, and the app works well for its intended purpose. My only suggestion for improvement would be to include a map of the facility within the app. That said, Chris was quick to offer a simple solution by printing one for me so I could take a picture of it for reference.
Overall, an excellent experience, and Chris’s customer service made all the difference. Highly recommended.”
“We use this facility every couple
of years for renovations or to move kids in and out of dorms, etc . Clean, convenient and the manager is always courteous and super helpful with practical suggestions”
“Mackenzie was very cheerful, patient, fast and helpful with me finishing my payment for the month. Also she was informative in letting me know the steps with the new lock and what to do.”
“Imani,
Absolutely outstanding support. The help I received was clear, timely, and genuinely above expectations. Every question was handled with patience and expertise, making the entire experience smooth and stress‑free. I truly appreciate the dedication and the quality of service provided. Highly recommended.”
Open 24 hours
9265 Berger Rd, Columbia
Self Storage
“Kimberly is the best representative at this location she is always so helpful to me. She is always nice and caring I appreciate her always trying to find the best options to help me. I struggle with my rent every month especially with the increase in rent I’ve been in auction status so many times because it is a struggle out here for people but Kimberly always advocates for me as a longtime customer and I am so thankful to have someone like her who is so caring and supportive. Please keep her around she deserves a raise because sh goes above and beyond for her customers.”
“The manager Trevor has been excellent in assisting with all challenges. He returns calls promptly and clearly cares about his location and takes pride in his work and customer friendly. One of the better rental experiences I have had so far for storage units.”
“Brandi the property manager at the Bowie street location in Laurel was awesome. She really was professional and accommodating with my storage move in! Please don't go anywhere else for storage except Bowie! Thanks Brandi!”
“The customer service was on point, Really knowledgeable and helpful about the best sized unit. I would recommend public storage in that regard for having quality service.”
Open 24 hours
9002 Red Branch Rd, Columbia
Self Storage
“Kim was absolutely amazing! She was friendly, professional, and made the whole storage process quick and easy. She answered all my questions, explained everything clearly, and went above and beyond to make sure I had a great experience. Excellent customer service from start to finish. If you’re looking for a storage facility with someone who genuinely cares about helping customers, ask for Kim. Highly recommend!”
“Phenomenal experience with the facility and the staff at this Public Storage! Working with Carmelita to move in and Renee to move out, the entire process was a breeze. All my interaction with the staff was over the phone, which is remarkable in this day and age. Exceptional kudos to the entire team at this facility - while I hope I don't need to use a storage unit again, if I do, I'm going nowhere else.”
“I had a great experience at Public Storage thanks to Arturo. He provided excellent customer service, friendly, professional, and very helpful throughout the entire process. He took the time to answer all my questions and made everything quick and easy. It’s clear he really cares about helping customers and making sure they have a smooth experience. Highly recommend this location because of Arturo!”
“They're very professional and they keep you well informed. I had to keep some things in storage for 15 years. But they always let me know if there was a rate change. I never had any problems with anything stored there. And when I was done and moved out. Everything was in good condition.”
Open 24 hours
3000 Oak Dr, Kensington
Self Storage
“Brian and Suburban Solutions Movers were fantastic and really helped us out in a tough situation. Brian was extraordinarily kind and communicative. The moving team was efficient and mindful of our items, coming up with some creative solutions to get things through narrow passageways safely. I plan on working with them again if I need to move again!”
9AM - 5PM
13230 Mid Atlantic Blvd, Laurel
Self Storage
“We highly recommend this moving company. They worked with us to provide competitive pricing and were very careful in both packing and moving our 4 bedrooms (including a piano) from MD to VA. While careful, they were also very efficient, coming in slightly under the estimated hours. Additionally, my wife was 36 weeks pregnant, and all of the movers were so kind, volunteering to help her beyond what they were contracted to move. Lastly, the owner reached out to us personally within an hour over the weekend when we reached out about a billing question. In all ways, they very much eased the extreme stress that a move always is!”
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“Ever since 12/2022 Fareed has been there for me and my family when my house flooded. He never got irritated with me and was always willing to go over the call of duty to help. 3 years later I finally got a new place after being homeless. FaReed thanks for everything I really appreciate you. I would refer anyone to him even if you had to travel a hour away.”