{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Ms. Dionne Was very nice and helpful she also explained everything in full detail that was questionable to me . She made me feel very welcomed and comfortable thank you”
“Catherine Jone. Is very helpful and take her time to go over things. Makes you feel good about opening a new account. My experience was very great. She’s very patient and kind big thank you shout out to her.”
“Our experience with NIH Credit Union so far has been nothing but positive. We only wish they had more branches! We want to give a shout out specially to Rockville Branch manager Anna Cardenas, who was so extraordinarily helpful to us this week in dealing with a bunch of paperwork and account updates we needed to get done. She was professional but friendly and personable, and had lots of patience as well! We also do wish, though, that NIH Credit Unions would reinstate masking policies, especially in this time of COVID and FLU surge.”
“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
10:30AM - 6:30PM
3700 O St NW, Washington
Credit Unions
“The loan officer that helped me today was extremely knowledgeable on the topic and helped modify the loan product in order to fit my needs. I always love the high energy of the employees, cheap loan rates, and free dumdums.”
“Thank you for your great CD rates, for the convenient Laurel location, and for participating in the useful shared branch service with my other credit union. But mostly, thank you for the great service I receive at your Gorman Road office. I am especially thankful for Miriam S. Everyone is polite and efficient, but Miriam really stands out!! That's what keeps customers coming back.”
“Mrs. Kelly Robert is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs. Kelly Robert by a friend who advise me to invest into her bitcoin trading and now my life have really change.”
“Best BANKING EXPERIENCE I HAVE HAD IN LIFE…… THANK YOU ROY….
First I take pride in teaching the younger children in my family about banking, credit and how to manage both. The Associate Roy really educated my Daughter today on the entire process. He gave detailed instructions ans explanations while providing excellent advice and guidance throughout the process. The only complaint I have is why NAVY FEDERAL has handcuffs on this Guy he should be a trainer or part of management because I never felt more comfortable giving my money to anyone in my life.”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“Great customer service. Representatives almost always available by chat and people actually call me back. It's easy to talk to a live person. Even better, I feel good about my money staying in my community. I like that they make loans to my neighbors. I wanted to bank Black, but the Black-owned banks didn't offer the services I needed. Banking locally in Prince George's County is banking, Black, for all practical purposes. I'd rather keep my money here than at some giant corporate bank that survives on taxpayer handouts.”
“Ms Karlene was exceptionally helpful and patient with a problem of a compromised account. She followed up as well and made sure everything was resolved. Outstanding customer service”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“With the help of Mrs. Kelly Robert, She is the best account manager on Forex and Binary, she's helping me to make huge profits. I started with just $500 and now I'm getting great profits of $6,700 and successfully withdraw weekly.”
“Dana was excellent throughout the entire application process. She explained everything and answered all of my questions. She went above and beyond in making sure that I understood everything.”
“I have had a wonderful experience as a customer of SECU. From the first time I stepped into my local branch, I was greeted by friendly and helpful staff ready to assist me. In particular, my advisor Miss Sihame has been absolutely outstanding. Thank you very much”
“I have been a member for a very long time. I see a ton of people complaining about things as if this was a major bank. That it isn't. They are not BOA or a for profit big bank. They are non profit. They don't charge you for a myriad of simple tasks, and unlike the complaints, I can generally get a hold of someone if I call. They are very slow to keep up with a lot of the online competition when it comes to offering competitive savings rates, CDS, etc. However, they provide other services to help working class people. They provide competive loan rates, car buying services, and other atypical help for people.Is it perfect? No. You have to remember, this is a credit union. They don't have an army of employees. They are a non profit. A lot of what people are complaining about are what they would get from for profit banks like Wells Fargo or BOA. They should join those banks and get nickled and dimed into oblivion so they can talk to a an agent in another country immediately, if that's what they want.”
Open 24 hours
2200 Petrie Ln Suite 536, Glenarden
Credit Unions
“Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I received a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .”
“I’d like to take the time to praise an asset to this branch, Miss Shirley Nixon. Miss Nixon has been extremely helpful during a difficult process. She may be your best bet to getting things resolved! Thank you again.”
“I like the service the branch location the tellers were unprofessional a lady accepted a large deposit had it sitting on desk while she checks her cell phone I stood there she looks up with impression what you need now she puts money in drawer and gives me a receipt even if no customers have employees put phone away and be inviting and waiting for a customer to walk in also I ask for checks to be order she states ok and proceeds on her phone she never ordered the checks I called 1-800 number a week later to request checks still waiting Employees even if slow your there to work not be on phone it’s allowed they will keep doing it”
“Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“Nicole Bossard- Mack is amazing!!! She always goes above and beyond to help me with any questions or concerns that I may have with my accounts. I just want to say thank you for always being helpful and kind. I really appreciate you.Thankful,Deborah C.”