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“Great customer service!!! I needed a 25 ft roll of a specific type of wire fencing, but was unable to find it at Home Depot, Lowe’s or Amazon. Park Hardware was the only place that could get it for me. I went to Park Hardware on a Tuesday to order it and I picked it up at the store Friday morning just 3 days later. Chris is the gentleman who helped me and he was fantastic. He even provided a much appreciated military discount.”
“They're very respectful and they don't waist any time unloading you.I would recommend anybody to go there because they know what they are doing and do it well.”
“A visit was made there because we were looking for unique, contemporary hardware for our newly purchased doors.Sophie was patient with scattered inquiries regarding door pulls, shower heads, and hammered sinks. A quote was provided for our wish list. Once we stain the doors, we'll submit an order for our fabulous choices.”
“Just purchased an EGO electric riding mower from Cape Ace. Great service. They put it together and delivered to my home! The mower is the gray one which is close to the profile of my old mower, compact. It has a steering wheel that is very responsive turning tight curves. The power is impressive as well as being quiet. The only thing different ( besides not needing gas, oil changes, etc.) is that the blade will not operate in reverse. You need to line up going forward for blade cutting. Not a problem. It drives like a kiddie car. The charger is easy to use with a standard 110 outlet. The cord is long enough. Nice compartment for your phone or other things. Cup holder. Adjustable seat. Percentage of battery power on the dash. Nice mower! Check it out.”
“I've always passed this store for the big box thinking they wouldn't have what I needed. I was wrong! Recently I've been dropping in there because they are so close and I've haven't been disappointed yet! Not only that, when I need salt, they deliver...for free! This is a really great place and good prices!”
“I went to Park hardware today and no one greeted me. No one asked if they could help me. When I went to the one associate and asked where drain cleaner was. She told me three different spots to find it, come to find they had none to begin with. Went to Ace Hardware in Severna Park was greeted as soon as I came in. I walked past the first aisle and a nice gentleman came out and asked if I needed anything and he took me right where I needed to go chatted with me for a few Minutes. Great service, fully stocked!”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
“This team is amazing. Collectively they worked together to win my business and I am impressed with the responsiveness and overall service here. Chris Sloan especially, you guys are great. Thanks again!”
“I had the best experience today at Ace Hardware in Crofton. An employee named Christian went above and beyond—he was kind, helpful, respectful, and walked me through my order with so much patience. It’s rare these days to get such genuine, old-fashioned customer service, and the interaction truly changed my mood and brightened my whole day.
Keep up the amazing work, Christian. What you’re doing really does make a difference in people’s lives!
Highly recommend this location!”
“Awesome store with superb staff. They were able to cut a key for me that no one else could, hard to beat a hometown hardware store for customer service…even in 2025!!!”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
“I go here all the time. They have some of everything. A lot of decorative items for your yard. They also have live baby chicks. Definitely a go to spot for yard, farm, garden and pet supplies. Staff also friendly.”
“They have the best delivery of any home improvement store I have purchased from. Small orders are typically a low price for a delivery and larger ones are typically accurate.”
“I believe his name was Chris who helped me in the paint department. He was absolutely wonderful. He matched my pain up. He was very friendly. He gave me some knowledge in regards to repairing the walls and got me with the right materials. I 100% recommend him. He’s a great employee and he had wonderful things to say about the store while I was there he told me all kinds of stories about all the different people that worked for Home Depot and how their families also worked there. I can see why this is such a well run store because of people like him.”
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“Best customer service around. I can use any hardware store if I know what I need to buy, but Costello’s is THE place to go if I ever have a question or know I will need assistance. A couple days ago I had what I would characterize as my “usual” five star experience when I needed some deck refinishing products. Brandy was immensely helpful finding exactly what I needed to include the right accessories, and along with her colleague Jeff, made sure the color was the exact one I was after. Store selection was great as always, prices are fair - sometimes a little more than Home Depot/Lowes but worth it for the stellar customer service! Thanks Brandy! Thanks Ace!!”