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“The property manager for this location, Mac, is a great help. He helped us by finding the exact size and unit we needed. He also checked in his system for other public storage places around us so he can find the exact unit. Appreciate your help Mac.”
“Ms.Lusia was extremely helpful with helping my mother and I make our monthly payment; very professional and personable. If we could rate her 10 stars we would! Thankyou Lusia and extra space storage!!”
“I'm very grateful for the storage unit here after the passing of my father. We needed somewhere to store his belongings quick, and they came through. Staff is great and youre able to get ahold of a representative on the kiosk outside the office even if the office is closed! Highly recommend.”
“I am quite impressed by the service and cleanliness of this storage facility. The staff are awesome and very knowledgeable; they even went out of their way to ensure that I have the correct size unit that fits my budget and items. I highly recommend them.”
“I started my rental process this week online but decided to randomly come to the facility in person to ask a few more questions. Service was prompt, professional, and took care of all of my concerns. This is for a last minute quick move and they were very flexible and set me up with a next day storage unit.”
“Nancy at the Columbia location was more than helpful! She assisted me with obtaining the right size, tips on moving in so that I drove my items to the loading area closest to my unit, and she was just very pleasant throughout the process. I recommend her and because of her, CubeSmart, highly!”
“I reserved a unit 1am and surprisingly received a call from Tony Garrett, the Customer Service Rep at the location of choice at 9am. He was very pleasant and thorough with the information needed to sign an agreement. He provided options so I could be the most comfortable while visiting the building. I appreciated his patience and guidance through the process. The office was clean and cool considering the weather here in MD has been insanely HOT!! I would recommend this location for your storage needs. You will be taken care of!”
“The only reason I'm rating this place at all is because of Adam. He should really be running this place, he's the best customer service I've ever experienced.”
“Ms Pretty was extremely kind and helpful. Love her demeanor and she puts a smile on your face throughout the process. Waiting room is very clean and well keep. Love this place!!”
Open 24 hours
1807 Whitehead Rd, Woodlawn
Self Storage
“Exceptional help!!! Corey made my transfer extremely smooth. I thought it was gonna be a frustrating experience but the staff at this Public Storage really made things easy .”
“As my first storage space experience,, this Extra Space operation checks all my boxes for security, ease of loading, courteous and professional on-site assistance, and ease of lease set-up.”
“Andrew and rob were fantastic!! Friendly, courteous, knowledgeable and super helpful.
I rent often and have visited many other facilities. They were honest and happy to make sure I am fitted with the right unit and location !!!”
“Both ladies on the phone and in the office were very very helpful. I’m so glad they were the ones I had to deal with and now I’m renting a storage with y’all. Thank you very much and then.”
“We had a great experience with a complicated move using Orly. We were downsizing from a place where we had lived for 30 years—we had Orly do much of the packing. Then we sent several rooms of furniture to our each of our kids (including one in Colorado) and put the remainder in storage for a few months, until our new lease started. Liz in the office handled the details efficiently and proactively. And the guys who moved the furniture were wonderful (from our house to 3 different places, including storage, and then from storage to our apartment). They treated our things like they owned them. They were extremely careful and efficient. We were very impressed and recommend Orly highly.”
“I recently had the pleasure of interacting with Alicia at Public Storage, and I can’t speak highly enough about her exceptional service. From the moment I walked in, she was warm, attentive, and genuinely committed to helping me find the right storage solution. Alicia took the time to understand my needs, clearly explained all available options, and made the entire process seamless and stress-free. Her professionalism, patience, and attention to detail truly set her apart. Thanks to her, I left feeling confident and well taken care of. Alicia is a tremendous asset to the team, and I would highly recommend her to anyone in need of outstanding customer service. Great job—thank you!”
“This was not a pleasant rental experience. The front desk attendant seemed uninterested in helping and appeared to expect that I would simply drop the vehicle off without a proper check-in—which is unacceptable. Additionally, the vehicle needed new front tires and was not very clean. This review is edited because I spoke with the manager and she explained that they are just rental for U-Haul, but this still doesn’t justify the way I was treated. Nevertheless I will rent again but only going directly through management.”
Open 24 hours
5525 Baltimore National Pike, Baltimore
Self Storage
“I had a great experience at Public Storage. I was undecided on which unit I needed and I had several questions. Katie took her time and showed me around the property and was very helpful with me choosing the unit that would work best for me. Taylor finished my transaction with helping me pick the perfect location as well as getting me set up on the app and making the administrative process quick and easy. 10/10 service for sure 👍🏽”
“From booking to moving, this was a great experience! We worked with Roy to get the quote and book the move. He did an in-home walkthrough and broke down all the fees ahead of time so there were no surprises.
Craven, Christian, and Christopher were our movers. They were fantastic! They were on time, super courteous, and careful with our items. I was impressed with how fast they were! It was truly a relieving experience and it reduced my stress knowing they were on it!”
“I had a storage unit with extra space for a little over a year and throughout that time I had a very pleasant experience.
The reason I’m giving them 5 stars is for the move out. When there was confusion about the move out Jessica worked with me made the experience 10/10. Her customer care and communication through the process was exceptional.”
Open 24 hours
3006 Druid Park Drive, Baltimore
Self Storage
“I've had a very positive experience today with Chiah. The was my first experience renting, he made the process seamless and was very helpful, because I lacked knowledge in this area. I'm very pleased and I was successful in achieving my goal today.”
“I have been a customer at CubeSmart Storage located at 7025 Kit Kat Rd, Elkridge, MD 21075, for approximately three years. During a very difficult time in my life after losing my government job, I experienced financial hardship and fell behind on my storage payments.
Throughout this challenging process, Dre went above and beyond to assist me in keeping my belongings safe and secure, even after several months of nonpayment. His patience, understanding, and willingness to work with me meant more than words can express. Thanks to Dre’s dedication and professionalism, we were able to come to a fair resolution that allowed me to move my belongings out of storage.
Dre has truly been outstanding to work with. He is professional, compassionate, knowledgeable, and genuinely cares about helping customers find solutions during stressful situations. His excellent customer service, kindness, and respect made a hard experience much easier to navigate. CubeSmart is fortunate to have someone like Dre representing their company.”
“Kim B. was extremely helpful and courteous. I panicked when I got the call there was water leaking in my storage unit. Her quick action saved a lot the items I had in storage. More items would have been damaged had she not responded so quickly. Thank you Kim!”
“Amazing space - clean and everything was incredibly convenient. The team running the facility are the best I've ever dealt with - and I use different storage facilities at least 4 times a year.”
“This is my second or third time using this storage place and it is still been an amazing experience. Great facility! Great location! Rebecca was awesome and I appreciate all the amazing service her and staff have provided each move I've made. Thank you for your great service!”
9:30AM - 5:30PM
8000 Telegraph Rd, Severn
Self Storage
“Anthony was absolutely amazing! He was extremely knowledgeable, very kind and patient! The entire experience from the time we walked in was amazing! Thank you so much for such excellent customer service!”
Open 24 hours
4001 Southwestern Boulevard, Baltimore
Self Storage
“Everytime I’ve been here the past few weeks I’ve seen Ms Dee working her butt off and she is so nice and willing to help if she see you carrying anything and just always has a smile on her face! Wish all places had someone like her!”
“Public Storage on Old Pimlico Road in Baltimore was a convenient option when I needed extra space and wanted the process to be simple. The location was easy to find, the property felt organized, and the access hours made it easier to work around my schedule. The staff was helpful with explaining the storage options and made the rental process feel straightforward. I also liked being able to check information online before going in. Overall, it felt like a reliable place for short-term or longer storage needs.”
“In lieu of the acting property manager calling me back promptly and setting the record straight I’m gonna give this Public Storage 4 out of five stars. Miss Debbie called me and de-escalated the situation properly and did not hang up on me so I feel great about the situation no!”
Open 24 hours
8514 Liberty Rd, Randallstown
Self Storage
“I really don’t give reviews, but I have to give one for this property. I have been at this property for two going on three years and so far everything is smooth. Didn’t have a problem. Customer service on the property is wonderful. Everyone is friendly. And take care of your issues right away. Drew is always nice love his personality I have never seen him in a bad mood always with a smile, I just met Sabrina this year, wonderful personality as well. She’s very knowledgeable about things and she shared them with you. Thanks , Drew and Sabrina for making my storing on your property. Wonderful.
This review is for the one on liberty Road. in the shopping center with Wells Fargo and Food Lion 21133”
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“Mike, the manager, is freaking awesome!
I stopped in to inquire about availability and pricing, and he was so patient, engaging, friendly and genuinely down-to-earth while going over all the options with me.
I told him, “I need to talk to my business partner, but I can come back or call if that works.” His response was basically, “Totally!” No pressure. No salesman tactics. No trying to convince me of anything. Just genuinely friendly and helpful.
Well... I was back within two hours to rent a unit from him.
While I was there, I also watched him interact with another customer, and it was the exact same thing — smiles, honesty and just a really friendly vibe.
Great customer service is getting harder and harder to find, so when I come across it, I think it deserves to be recognized.
Mike — You ROCK and deserve a RAISE!
Need a storage unit...THIS IS THE PLACE!!!”