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“I always have a great experience while banking at the Glen Burnie location. JERMAINE, Audrey and the whole team are always so pleasant. I really appreciate them.”
“Had the one of the most helpful experience with Capital One at this location!
I was here for what I had thought was a simple transaction, renewing the annual fee of a safety box. However, the process turned a lot more complicated than I thought and I had two ladies who patiently helped me by consistently brainstorming the best solution. Together, they must have spent about an hour assisting me.
I suspect if I had gone to a different branch, I would’ve been turned away with a “sorry, please call customer service”. I am so glad I came to this branch! I wish I lived closer because it would really reassure me to live close to a Capital One location with these amazing ladies (in my haste, I didn’t at have the opportunity to ask for their names)
Thank you again!!!”
“Excellent service provided by Mr. Thomas. Once we arrived, we were greeted, and while we didn't have an appointment, Mr. Thomas gladly answered all our questions. We then made an appointment to open a business account, and Mr. Thomas was extremely polite and helpful throughout the entire process. Everyone at this branch was nice, from entering to leaving the bank. Overall, it was a great experience.”
“Here now and will and management handled the line In a fast and friendly manner. While other customers wanted immediate service, I was in and out in 7 mins with around 8 deposits . This branch is always top in the area for bank of america!!!!”
“Extremely friendly, knowledgeable and helpful employees that went above and beyond to help us resolve our issue. My family has been going to this location for many years (even after moving to a different city) because of the excellent experience and customer service that the advisors and employees at this location provide, especially Mr. Akbari!”
“So after going overseas and back and overseas and back and not accessing this account for a while, I got a notice that the account was going to be closed and maybe something about funds going to the state. Given that it has been difficult to try to log on because I lost my debit card I just went inside. And today they helped me out, it was really efficient and secure. In and out fast plus i was able to get a new debit card right away. With all that, thanks for the very superb service!”
“I saw mixed reviews for this location but Cassandra was exceptional and patient with opening a new account. We couldn’t ask for better service than what we received today.”
“Been with M&T for few years now. I was having a few issues , went there this morning and was greeted by Michele. She did a wonderful job at clearing things up for me. Just wanna say ,Thank you for all your help Michele !”
“The management and staff provides each customer with outstanding customer service . I have witnessed several staff turnovers at this branch in the last seven years and the current staff is far more efficient , friendly and most of all pleasant.”
“I always go through the drive thru just to make my mortgage payment which is very easy and always get great service by the tellers there. Today I needed my 1098 and was told I needed to come in. I had no problem doing so, Glad to have been helped by the manager there Arthur Blair, got me in and out.”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
“Great branch with super friendly and knowledgeable staff! Opened my personal and business account with Rebecca and I highly recommend anyone to be assisted by her. I also have to acknowledge the amazing service i received from Max and Joe that fixed issues with my business acount!”
“Awesome Service
I had to pay my bill somewhere more than my bank limit, therefore called to the online service person, they tried to help me but somehow I filled the wrong information on online than their given instructions so that my transaction got blocked off, therefore I decided to visit here Trust office.
Yesterday when I stepped in here three lady at the front cashier/ teller welcomed me. I told two of them about my problem. They reply me to do same, make a call to the online person again (I know it is the system, I have to call, but I had more problem). Even though, I requested them because I couldn’t do self, now a lady hols me for a while, meanwhile an another fourth lady from her table walks at me in the waiting hall and asks me to provide a service. After listening me, she takes me at her table and she makes a call to the online banking helping person takes about 30 minutes to fix my problem and paid of my bill more than bank limit successfully.
Again I really appreciate with her who notified me since I stepped in and helped me smoothly, although why not there was boring time while calling and holding phone period, she had no pain in her body language. I noticed young lady her name on her table in the business card was Ashley Howard (I believe) and other three ladies are awesome so nice and polite. God bless you all. Thank you so much.”
“This branch customer service is excellent, and there's typically no wait time to see a teller. Maryam, one of the managers, is very friendly and provides helpful information.”
“I am not sure why some comments are not positive and/ or appreciative about this branch. Although, my own local branch is Linthicum, but a few times that recently I have been assisted by this branch, i have not seen and experienced anything but help, friendliness, professionalism, and enthusiastic customer service. during my last visit(s) I was assisted by one of the most wonderful tellers, Alley, and as always by the great manager of this location, Ms. Krystal. Krystal is very knowledgeable, helpful, polite, and a strong manager who goes extra mile to help the customer in the best way possible. Alley who I know her from my own branch and from long time ago is just a gem to Wells Fargo. She is so polite, helpful, knowledgeable and courteous to everybody. I really appreciate your awesome and priceless help. Management by Krystal is just "Krystal perfect"! :)”
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“I’ve been banking with this branch for over 15 years, I love everything about it from the location to the tellers!! Great transition from Sandy Spring to Atlantic, still have to get used to some new app features but everything else is great. It would be nice if there was an ATM at my location to where we didn’t have to get out of our vehicle for security purposes but other than that A++”