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“When I walked in , the staff was very open and joyful. My representatives Josh and Harry were super helpful and answered all my questions. This specific store made the ambiance 10 times better and happy I switched to Verizon!”
“Great customer service I will definitely recommend this store Jen was helpful and kind. Thank you for taking the time to help me reset my password and transfer my data.”
“the lady there only took about half an hour to fix my phone that had water damage and she even offered a screen protector :) very happy that it is fixed and a reasonable price too compared to other phone repair places”
“we had a lovely experience and our problem was adressed within 3 minutes of entering the door. Deonte was amazing and guided us through a process which had me and my family stumped. 10/10 by far the best service in the county”
“With the system being down and my phone was not working I walked in with high hopes that I could activate my iPhone 14. My iPhone 11 just one night just stopped working. I called customer service only to be greeted with an automated message then line disconnected. I came into the store and was greeted by a busy Sarah. I waited my turn. I let Sarah know my phone was not working, she took it and said she will look at it. In the meantime time I asked if she could activate my iPhone 14, she could not but with her magic touch and magic hands she was able to get my iPhone 11 working! So with that I was very happy! I went from being told I’m out of luck to having my phone back on! Thanks Sarah!!”
“Josh Gonzalez is the man. My phone was hacked and he was extremely helpful in restoring everything completely with expediency and professionalism. Great experience overall.”
“Gabriel and Nathan were great. I came in an hour before close and they worked on my phone so that I would be able to have it fixed before the weekend. I appreciate it so much!”
“Samuel was absolutely wonderful and I could not have asked for anyone more skilled at his profession. He was so understanding with me as I am a senior and not tech-savvy at all. I want to say that having Sam on Veriizon’s staff is such an asset. thank you so much,Linda A . Widows”
“I gave 5 stars to PINNACLE because it is all that was available. PINNACLE deserve more than five stars. She always there available to satisfy me, she will even go beyond her work to make sure that I am okay with the services. During this pandemic, I didn't feel like she was not open. Always talking smoothly, respectfully and with smile when it is necessary. Thank you my dear for your kindness and professionalism. Keep it up. Remain blessed IJMN ???”
“I had a great experience in this store earlier this evening. The guy there got one of my phones working quickly, and was very friendly and helpful about other questions that I had. His service was on point, and that is greatly appreciated.”
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“DANELLE ,the assistant manager was beyond great, while being educated on all the offers and plans to help me find the best option for my tablet and WiFi concerns, her customer service was a breath of fresh air. She was able to meet all my needs , support her team and welcome new customers in while I felt no need to rush. I would definitely in the near future refer all my relatives and friends to her and AT&T.”
“Your customer service representative was exceptional. She used a calm attitude to dispel all of my angst and fears about purchasing a new phone. She was very professional and kind.”
“Today I witnessed the manager of the AT&T store, Deonte, provide the best customer service to a gentleman, that in my opinion, did not deserved to helped at all. Deonte stayed so calm and professional as this man made racist statements toward him. Before this took place, I personally received incredibly helpful and quick service. I will always go back to this store.”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
“Shanay was awesome! I felt like I was at home while purchasing my new Razor Plus. Shanay has a calm and collective vibe which made me at ease with my decision making. I was having a stressful time and now my problems are solved (phone wise at least lol). Allana was super cool too, her assistance is much appreciated. Have a blessed rest of the year girls and thank you so much!”
“My wife and I had a great experience at this store. We stopped in to ask about options for upgrading our phones and we ended up with a great deal on new phones. The staff was very helpful, attentive, patient, friendly and personable.”
“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
“I love AT&T customer service in the Pikesville, MD store. Everyone is awesome. I am partial to Ugo but Tim and Tony are also amazing. I think they do truly care about Great customer service”
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“Lexi was absolutely incredible! She helped establish two new lines for me as a new customer. Lexi was very friendly, attentive, and knowledgeable about the products and services. I highly recommend visiting if you would like a 5 star experience!”