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“My phone stopped working so I needed an upgrade. The young lady, Dailyn, was sitting down when I came in and she immediately greeted me and shot right over. In just a few moments and a couple of questions we were on our way. The service was excellent! Dailyn was friendly, polite, and professional. I have been a Cricket customer for years, the $25/line deal is hard to beat. Go see them in Owings Mills!”
“Boram was wonderful! I wasn't having the best of days when I went into the store. His kindness and intuitive nature distracted me and helped me pop right out of my gloomy mood. I had a great experience because of him!”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Always have a good experience here. Shay was awesome and really knows her stuff! Highly recommend.
I just updated my phone and Jazmyn was amazing! She was welcoming, friendly, and professional. She was patient and taught me some things about setting up my phone. I have such an excellent experience every time I shop at this store. Keep up the great work!!”
“Ingrid was extremely patient with my husband and I as we tried to switch to AT&T from another carrier. We ran into technical difficulties (the fault of the previous carrier) and she went above and beyond to assist us in successfully switching to AT&T. She was professional, kind, and knowledgeable. Highly recommend this location for your AT&T needs!”
“Syed was so awesome he finished my phone in a timely manner which was wonderful. Also made sure that everything is working before I left. I would definitely recommend.”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
“Jayden and Ahmed were amazing at helping me open up a new line. I had no intention on opening up a new line but I wanted to leave T-mobile. I got a new Apple 16 phone for free!”
“Over the past few years I've been a frequent customer. 3 broken phones & 1 broken iPad. To this day I am still amazed at their ability to resurrect my devices from the graveyard. Great service, great prices, quality repairs. HIGHLY RECOMMEND!!!”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“I was her with my broken screen and syed help me with a reasonable price compare to other mall compeptirers..and clean my charging port for free of cost mostly recommended my freiand and family people to him..”
“Neshia stopped me from switching to metro pcs and I'm glad she did she gave me a better deal and she was so helpful with me and my sister I will always go to this location!!!”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
“Edward was very attentive to me and treat me with respect.He was very knowledgeable about the products I was searching for and gave me good advice .While helping me resolve my issues I had . Every time I go to that store he has helped me with issues and resolved them the best way he could or help me find an alternative solution to my issues”
“?AWESOME Customer Service here! Located on the 2nd level within Mondawmin Mall. Very easy to find. Nice Little Open Storefront. Sales guy was very Professional, Welcoming, Knowledgeable, Friendly, and Super Helpful...but WATCH the Sales Agents: They Are Very Good @ UPSelling here; you will walk away having spent WAY more $$ than you had intended esp the Accessories !?? With Agent's Diligence, Still managed to find a Budget-Friendly phone with everything my brother needs to game on it, etc. Did receive a Quality Experience & Quality Items too. Agent made sure Every Detail was taken care of and all my brother had to do was simply walk away with his Upgraded New Phone. Thx, Highly Recommend.✌️”
“Best service in a long time. Walked in Ms. Joss took good care of me w/upgrade. She was very calm and patient and knew everything accordingly to my answered questions. All the staff was so nice. I would recommend to this site again. Thank you”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
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“I had a fantastic experience at My Gadget Repair techs Cell Phone Repair! They went above and beyond by offering to send out my iPhone 12 to get the screen repaired, which wasn’t an option at other repair places I checked. The staff were incredibly pleasant to speak with, making the whole process smooth and stress-free. I’m thrilled with the service and will definitely be coming back for any future repairs. Highly recommend!”
“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
“I received excellent customer service from Dametris while getting a new phone 2 weeks ago. He is extremely knowledgeable, helpful, and patient. This level of service and products is why I shop here. Thank you.”
“He was very great to me he's a good cash kid to me and he treated me very well as anyone should when they go into a store to purchase something he was very very great and I very really like his extent that he gave me and his work and it's time that he spent with me telling me about the phone thank you and have a nice day write off thank you”
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“DJ was knowledgeable, professional and courteous. Glad he was helping me. I needed it. They worked with me for over an hour to make sure my issues were resolved”