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“Idrees was amazing today!! Words can describe how easy he made the process of my repair and anthea was also super helpful in installing accessories for me after. Definitely will be coming back to these guys if I need anything!”
“Mr. Sikandar was such a joy to work with. When we came into the store he greeted us warmly and listened to everything we wanted to do. We didn't feel rushed to make a decision and made sure we understood everything about our new phones. He also made sure that we had everything set up before leaving. We will definitely be coming back here for future upgrades!”
“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
“Great experience with AT&T in Parkville in Harford Rd. Khajae was on duty and working with 4 customers by herself. I needed to order a tablet in person and she was on the phone trying to get another persons phone working while helping someone else with home internet. The store needs 3 more like her. I was annoyed about having to go in-store but she definitely made me smile.”
“This store has the best customer service and the staff is very polite. Very clean and service is fast and friendly. I recommend this store to all T-mobile Metro customers”
“I walked out of the Verizon Corporate store, ready, as usual, to drop Verizon. I came to this store and was immediately greeted by one of the two employees. He welcomed me, and told me how many people were ahead of me. I only needed to by a new Sim card to replace the one from my broken phone. The two guys were helping others, and one of the groups being helped was this old guy and his medical aide. He had completely messed up his phone. The patience the Verizon guy showed with him was amazing. He worked with him to get the phone fixed without losing any data.
The other worker, when he got to me, was able to do what the Verizon call center was not. He got my phone up and running. They were both friendly and did try to upsell me a new phone, but once he realized that wasn't happening, he did not push.
I could have gotten a new Sim card for free at the corporate store, but I would have left stressed and pissed. Here, with these guys, I will actually come back. I typically prefer to buy online and not have to deal with the physical stores. You all know what I mean. But I WILL come back here when I am ready to buy. Unfortunately, because of all the recent thefts, they don't display any of the phones for purchase, so walking in is a bit dreary. Nothing on the walls to play with. Beyond that, this store has amazing employees, and management obviously treats them well, because they treat the customer like people!!!
If you MUST go to a Verizon store in person, skip the corporate stores. It IS worth the extra drive.”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“This is the best experience I have ever had at a phone store. Layla and Jason were both incredibly helpful and knowledgeable. I will only be using this store in the future. Great experience”
9AM - 9PM
926 York Rd, Towson
Mobile Phones
“Jason was awesome! Took him time with me to review all my options for phones and accessories. Extremely knowledgeable and very friendly. I ended up with a new phone and a lower monthly bill! Highly recommended!!!”
“I spent time at AT&T, Owings Mills Maryland on August 22, 2026. My representative was Daryl R. I appreciated this interaction very much. Daryl was knowledable, patient and single minded. Single minded, meaning, his only intent was to ensure that I, the customer was satisfied. I had a number of questions and transactions, which were all handled to complete satisfaction. Thank you, Daryl, and to Daniel the manager.”
“I had a great experience at this At&T store. The first time I came in was to ask about activating a phone, and the customer service was excellent and I received a better phone than I had anticipated.
I came back another day with my two kids, and the staff was incredibly patient, even with my busy 4 year old. They were so kind and welcoming to my daughter, helped her pick out her phone, and really made her feel heard- which meant a lot since she is a preteen.
I’m so glad I came into the store after dealing with customer service over the phone. Such a positive experience!”
“Excellent customer service! One hundred percent recommended. I had a problem with my phone, and the very kind young woman resolved it for me!!!!! Thank you very much”
“Darla was extraordinarily wonderful!! She was incredibly helpful, welcoming, kind, professional, and knowledgeable! She went out of her way to explain everything thoroughly ! I walked in very concerned and she took care of each item and detail in the BEST of ways!I walked out feeling so grateful, calm ,and pleased! Huge thanks, Darla!!”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
10AM - 7:30PM
827 Taylor Avenue, Towson
Mobile Phones
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“On my way home to PA after work and my phone screen started to black out to the point I would not be able to see contacts. Turned around and drive back down and stopped at this store. The lady that was there listened to my issues saw what phone I had and set me up with a new better version all while I walked around outside (since it was a nice day). She hunted and gave me all the discounts I was able to get and all in less than 30 mins. I will now need a new phone case today so I hope she is there still.”
“The customer service in this store was wonderful. I worked with Angel she made sure I was taken care of every step of the way when I was upgrading my phone pleasant experience.”
“Great Total Wireless store with a clean, welcoming setup and fast service. Ace was extremely professional, knowledgeable, and patient, making the entire experience smooth and easy. He took the time to explain everything clearly and made sure I left satisfied. Excellent service all around.”
10AM - 8PM
6877 Loch Raven Blvd, Towson
Mobile Phones
“We mainly go to this, specific store because of the young lady excellent customer service skills, she's very patient she'll answer any questions that you have and she'll always tell about the current deals that they have.”
10AM - 7PM
7702 Belair Rd, Baltimore
Mobile Phones
“My stress level was very high trying to get used to the technology. He listened and patiently provided the information I needed. I had quite few problems that had been solved. The day was well spent with John. I personally shared this with John. You have an asset in your organization. Keep him. He has excellent customer service behavior”
“Sam was absolutely wonderful! We came into the store because my daughter’s phone screen was cracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20–30 minutes, but he finished even sooner than expected.
The repair was done quickly and the phone looks great. It’s hard to find customer service like this these days—Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again!
Thank you, Sam, for the excellent experience! 😊”
“Had a very good experience with Sean and Charish at the 1740 York Rd store. I spent a hour and half with them to help fix my bill and I couldn't be happier. They both were so pleasant to work with.”
“Customer service is amazing, they go far and beyond to make sure all your inquiries are met. I will strongly recommend you come to this store for phone repairs, acquire a new phone, get a line with Boostmobile and much more. I really appreciate these two gentlemen’s services.”
“They removed my virus and I never have any problems with phones or promotions. I have gotten 5 separate phones from here. I don't come unless Tamara is here but I got a phone from Shay she is great as well. 🩷🩷🩷”
“I don't have to wait long in line, each time that i've paid my phone bill in there i was in n out n they were very friendly, i'm just speaking on my experiences there, i hope er1 else's experiences were good as mine”
“Well stocked store as well as money transfer facilities available.The only reason I give 4 stars instead of 5 is because the young lady who works there and was mopping was so lazy and made me look for the item I wanted myself. I walked in and showed her a picture of what I was looking for and she said they absolutely don't have it. Then I found it myself. She's very annoying lol”
“To whomever is in charge my husband and I had an Awesome experience with helping us to have his service cleaned. Alana was extremely Courteous, Profesional and Patient dealing with us. If we could we would give her 20 stars. She deserves a Raise and Promotion!!.”
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“Brandon was both capable and patient. Excellent service. Not anyone’s fault but there was a mentally disturbed customer who made my 40 minutes in the store exhausting.”