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“4 July I was stranded in BWI and could only get to CLT via RDU. I went to National Car Rental RDU from the terminal and met two of the MOST AMAZING gentlemen- DEVON and QUAN!
Devon took great care of me and moved mountains to make sure aI could get to CLT and back to RDU for my flight the next day. Devon is kind very patient knowledgeable and caring. The facility is well run and uber efficient. The entire staff appears very friendly with customers and each other. Everyone worked seamlessly together to get the cars assigned and customers on their way. This National location is a BEST KEPT SECRET. I believe Devon’s way with people is a main reason the staff is cohesive helpful and happy. Devon didn’t hesitate to jump in and help wherever his staff needed his assistance to maintain a positive environment. Devon thank you!! I’ll NEVER FORGET what you did for me!
Quan is a quiet friendly gentle soul who helped me to remain calm and assured with his quick wit friendly smile and BIG ❤! Quan I KNOW WHAT YOU DID AS WELL and will be back to thank you in person!!! This is an amazing location with great service as their cornerstone! Beautiful cars and SUVs to choose. I rented a 2026 Honda Accord that sailed down the highway smoothly and quickly! Devon and his team made the end of my 4th of July pleasantly perfect.”
Open 24 hours
7434 New Ridge Rd, Hanover
Car Rental
“The car was great, the service was great, but the most important part was after we dropped the car off and went to the airport, I realized that I had left my prescription sunglasses in the car.
I had to take the shuttle back to Alamo, and Emily and Terrence went above and beyond, during a busy time, to dig through the lost and found. I explained that we were going to the beach for 2 weeks the next day and, again, they were prescription glasses.
They both deserve kudos, raises, and promotions. They didn't make me feel like an idiot for something stupid that was my fault, helped me beyond what was required, and we were able to get back to the airport in plenty of time to catch our flight.
They were professional, empathetic and friendly. I cannot say enough good things.
I am an Alamo customer for life.”
10:30AM - 7PM
1600 Annapolis Road, Odenton
Car Rental
“I have to say I had an excellent experience at this dealership. Jennifer helped me through out the process. I live a bit far but after speaking with her over the phone I trusted she would take good care of me. I appreciate the effort she put into making sure I got the truck I wanted with a fair deal. I felt very comfortable and very much at home during the entire process. The process was quick and simple. I drove home to surprise my kids with this beautiful truck that will be with us for many memories. So glad I made the decision in choosing this dealership. If you are looking for a dealership.. stop your searching and go to this dealership. You won’t regret it. They will help you regardless of your credit situation.”
“I would like to leave a stellar review for Mike and Lauren at this location. Even at 6 am, they were very kind and courteous, and genuinely cared to make the experience the best possible for customers. I would recommend them to anybody and would love to rent from this location again!”
“I was in a minor accident nearby and blew out my tire, I pulled in and asked if I could use their jack to put on the spare tire. One of the gentleman working in the shop came out and changed it for me, I offered to pay him and he refused. I want to thank Arbutus auto body and this young man for their kindness by helping me out when I was in need.”
“I had an outstanding experience at Enterprise! I went to pick up my rental vehicle yesterday, and the entire process was very smooth and efficient. Ashley Vassell was friendly, professional, and very helpful throughout the transaction. When a small difficulty came up, Anthony stepped in and quickly helped resolve everything, making the process even smoother.
I truly appreciated how quickly and professionally everything was handled. Ashley and Anthony made the entire experience easy, stress-free, and enjoyable. Their customer service was exceptional, and I would gladly return to this Enterprise location again.”
“The owner picked me up near BWI and I had my car about fifteen minutes later. I saved a lot of money over renting at the airport location (which requires a shuttle ride from and to the airport) and the vehicle was entirely satisfactory. Plan on using Uber/Lyft/a taxi to get back to BWI; I used MTA and it takes half an hour to walk to the bus stop, sometimes in a busy road. I highly recommend Easy Car Rental.”
“I enjoy renting from NextCar. The front representatives are friendly & efficient. My only complaint is on two different occasions I have left items in the car and when i called back to retrieve them no one can seem to locate the items. I think any items left by customers should be taken to lost & found or the manager to login or contact the customer.”
“Nefi B. made my return to Enterprise an absolute pleasure. Enterprise has not been my first choice since the courtesy pick-up option ended, but her exceptional professionalism and customer service made all the difference. Despite being the sole representative on-site handling a steady flow of arriving customers, she remained in total control—managing the rush with remarkable kindness, patience, and thorough, informative guidance. She is an outstanding asset to your team.”
“The Whole staff here has been great However, I had a Wonderful experience working with Shakeira. Her Amazing customer service was truly outstanding. She has been friendly, patient and incredibly helpful from start to finish. What really stood out was how knowledgeable she was about the company and every detail I had questions about. She made the entire process smooth, simple, and stress-free.
I truly appreciate the level of professionalism Shakeira has provided to me.”
“The staff and the manager are always so friendly. I am always in and out fast. I will continue to rent vehicles from this location. I have always had a good experience.”
8AM - 6PM
777 MD-3, Gambrills
Car Rental
“Doug’s a genius! He solved the issue with my minivan in 10 minutes and refused to take any money since he felt it was a straightforward pop rivet. Others had quoted almost $600 for a fix. Awesome guy and my go to auto body person from now on. In case you were wondering, yes despite his protests I insisted on paying him for his efforts :)”
“I have been using Enterprise for 25 years, I love the service and the friendly cordial approach that the agents take and if I had any situations the agents 95% of the time made it right.”
“Came in a bit earlier than the scheduled pickup time. Was asked to wait a few minutes for the car to be cleaned. Then they said I would be getting a Chevrolet but the cleaning person hasn’t returned with the vehicle yet. So they decided to give me a small red car. I didn’t like the color as it was too loud, but it was all they had. The backseat had an unknown liquid puddle, they cleaned it up. I was almost gonna be on my way when they came and told me the Chevrolet was ready for me to swap into. I did and it was a much better car and not in a loud color. It did “rumble” from time to time, I googled and it seemed like it was a known issue with this particular model/year. In any case, an overall good experience marred by minor hiccups and car issues.”
7:30AM - 6PM
9943 Washington Boulevard North, Laurel
Car Rental
“I have to say the experience with this office location has been consistently excellent and positive. They’re always busy, however the customer service and the check in and check out experience made a huge difference in a stressful situation needing a car rental. Keep it up 👍”
“Staff was helpful, polite and quick! Helpful and gave me a free upgrade when the model I chose came back to them damaged. Check in was easy too! A quick walk around, checked the gas and mileage, dropped the key and on my way. Just quick service to get me wherever I was going. Thanks so much!”
“Crofton , MD Enterprise was great!! Worked seamlessly with Caliber Collision in Millersville, MD during the duration of my car repairs! Kind and professional! I appreciated their help in this difficult situation. Definitely would recommend them to anyone in a similar position!!”
“Ive been renting with this location for the last few years when I take a roadtrips home each summer. My experiences have been mostly positive.The staff is kind and professional, they seem to like what they do. This last time I rented I worked with Perry. He was informative and had a nice demeanor, he Definitely made this Rental experience more positive. I’m a faithful enterprise customer I’ll definitely be back”
Open 24 hours
7432 New Ridge Rd, Hanover
Car Rental
“5 stars for a rental car facility?
I had a 6am flight at BWI and had to drop off the rental car around 4am, and was nervous that it was going to be some little dark building in the middle of nowhere... quite the opposite, it was well-lit and safe, and had clean bathrooms, and the shuttle seems to run pretty regularly even at 4am! (Or we just got lucky.)”
8AM - 5PM
109 Main St, Laurel
Car Rental
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“I had a great experience. I rented during the busy winter holidays and got the exact model minivan I had reserved. It was ready at my reservation time and was great for the week I rented it.”
“Fantastic service! This Avis staff was friendly, professional, and made everything quick and easy. Really appreciated the positive attitude and smooth experience—will definitely be back.”
“Great Experience at Planet Auto Sales
I recently bought a car from Planet Auto Sales, and it was a fantastic experience. The owner Tony was friendly, helped my wife and I find the right car, and made the whole process easy. He was very transparent about pricing, and the financing was straightforward. I appreciate his excellent customer service, both during and after the sale. I highly recommend Planet Auto Sales for a hassle-free car-buying experience.”
“Avis may be a national brand, but the Ellicott City location feels like a family business—and that's entirely because of Naham.
Being able to call Naham directly to arrange a rental is priceless. His passion for customer service is unmatched, and he consistently goes above and beyond to make the entire experience seamless. He pays attention to the small details that are so often overlooked, making every interaction feel personal and valued.
It's rare to find someone who brings the care, responsiveness, and hospitality of a small family-owned business to a national brand, but that's exactly what Naham has done.
Because of him, I'll continue choosing Avis—and specifically this Ellicott City location—again and again. Thank you for setting such a high standard for what great customer service should look like.”
“Quick and easy check out and return. Prices and availability were good and comparable. The only thing that took me aback was that the minivan was not cleaned on the outside or vacuumed on the inside but otherwise it was fine.”
10AM - 7:30PM
19 Main St ste b, Laurel
Car Rental
“I needed a car to do Uber.My credit is no good.At Providence I was able to purchase a vehicle with no credit check.Customer service was great.Trusting my experience will be great as i journey through the payment plan to pay vehicle off.”
“Seriously if I could give 10 starts I would. Roxan is the absolute best. She makes renting effortless because she does it all except Pau for the rental. I recommend everyone to rent from her at budget/Avis”
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“This is my go-to rental car location. Always friendly and professional - especially Cristian. He helped resolve my issue when the collision repair shop messed up my reservation. He took care of communicating with my insurance. This location is the best!”