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“We had a great experience with gentle giant movers! Kyle and mason were really courteous, friendly and worked really hard. The communication with gentle giant was also really great and super professional so we’ll be using them again when we move! Five stars!!”
“Tiffany was great to partner with and she provided me with information that was helpful, detailed and encouraging. I feel confident knowing I chose the right self-storage company. ⭐️⭐️⭐️⭐️⭐️”
“Aria has been the best representation I’ve encountered she was so patient with me and so helpful I can only say she’s rare thankful for having such a great person on your company 🙏🏻✨”
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Quality Customer Service and a very bright and well lit facility. Clean inside and out including restrooms. Staff changes often but with each change; quality stays excellent. Thank you for keeping my belongings safe and secure.”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”
“The facility is clean friendly, no bugs , restrooms clean , ac works very well and lady aprie at the counter was very helpful, I recommend this facility to anyone in need for a storage solution”
“Renee was awesome!
Without a doubt it was her customer service which made me patronize your business even though there were issues that I had.
With wonderful customer service like Renee's, I want to stay with that company and get those issues resolved.
Thank you for hiring a beautiful woman like Renee!”
“Always smells freshly cleaned and attended. ALWAYS.. Ms Ericka was sooooo helpful with information and time taken to me as an existing customer, but made me feel like a new customer? was helpful to ensure I had the right unit for my belongings. I sincerely appreciate her kindness and dedication to helping me. Thank you ever so kindly for being genuinely kind and helpful.”
“I had an awesome experience at Extra Space Storage. Elexus was phenomenal!!! She was professional and very kind. The facility is very clean and beautiful. I got an excellent rate for my unit. I am so glad I came to rent here at Extra Space Unit.”
“Jerome and Tia were attentive, helpful, and made personalized customer service their priority! Appreciate their quick solution to help me get the right unit. Thank you!”
“Nick provided outstanding customer service. He was very thorough, professional, and genuinely happy to help throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options. His friendly attitude and willingness to go the extra mile made my experience at Extra Space Storage smooth and stress-free. I truly appreciate his excellent service and would highly recommend working with Nick. Thank you for making the process so easy!”
“Recently got a storage unit today and I must say Cam was super kind, informative and patient. This is my first time purchasing one and he walked me through the pricing, sizing and steps. Even toured the unit with me that way I got an idea of what I was getting. Thank you, Cam for the wonderful service!”
Open 24 hours
800 Ritchie Rd, Capitol Heights
Self Storage
“Happy Day!! I would like to extend an emphatic ‘THANK YOU’ to Ms. Ginger, Mr. George and Mr. Duane for ensuring that move-in experience was flawless, seemless and stressless! The Capitol Heights location ROCKS! The facility is pulchritudinous coupled with the fantabulous amenities! I want to thank Ms. Ginger, Mr. George and Mr. Duane again for their impeccable customer service coupled with being extremely professional and amicable! Thanks for making a stressful move stress-free!! You all are awesome saucesome!!!”
“Judah was so helpful. He is professional and explains items so that I can understand and make the best decisions for me. He is friendly and a joy to work with. I am a new customer and am very happy with my rental and with Extra Storage.”
“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!
Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.
Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.
Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!
Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!
Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”
Open 24 hours
8401 Contee Rd, Laurel
Self Storage
“I checked in with Marth today at the contee rd location and she was very nice and professional. I would definitely recommend this location to my friends because Martha was so great!”
“Highly recommend this place over any of the competition! The staff are so nice and helpful. The property is clean and well maintained. Thank you to Darnell, Imani, and Crystal. They gave us very kind service and helped us after a very bad experience with U-Haul down the street. Very happy with our unit!”
“Katrina is a storm to be reckon with in the best way possible! As soon as I came in, she immediately helped me with what I needed and was extremely personable and professional! Extra Storage Space in DC made a great decision in hiring her!”
“Ron was real helpful and informative about the units and pricing. Made the whole process simple as 1, 2, 3. Honestly, I feel secure keeping my belongings here, reliable service and you really can’t ask for anyone better overseeing everything. If your payment approaching or you late, he gonna call you like “hey pay your bill” ? storage paid, business as usual.”
“The customer svc, was excellent’ she took the time to explain everything to me, very knowledgeable about an all the questions I was asking. I was very happy lease”
Open 24 hours
14211 Gallant Fox Ln, Bowie
Self Storage
“Upon my first arrival day, I was unable to access my unit because the codes were not working. Shout out to Antonio who resolved the issue in a calm professional manner. He was even patient to help when I wasn't able to lock my unit. I also observed his excellent customer service skills while helping 2 other customers. He stands by company policy and knows his job very well! I highly recommend this location based on Antonio's excellent customer service and the facility itself is very clean and organized!”
“I went to this property to see units. The lady here, I saw her at the other Public Storage, too. She is very nice. I decided to rent at the other because it is closer to my house.”
Open 24 hours
5201 Forbes Blvd, Lanham
Self Storage
“Customer service is amazing. The guy at the counter (can’t remember the name sorry!) was so sweet. I came in and noticed the storage unit I booked online wasn’t big enough to accommodate what it was needed it for. He quickly showed me other options and helped me to make the swap to another unit. He was very helpful and informative. So far so good with my experience here. This is my first time using a storage facility. I just moved in today. I’m glad I chose this place. I’ll update this later if my experience changes.”
“This place is very secure. I had left something out of unit, forgot it was there. Mrs. Donna call me and secured my belongings until I got back there. Thank you so much”
“Thank u Reyna and Julie for all your help. When ever I need their assistance they are there to help. I highly recommend Smartstop Self Storage on Forestville Road to everyone I know. 5 Stars.”
“The young lady went out her way and provided above and beyond customer service and support. When we arrived she made me aware that the computer system was down so she paused her cleaning duties to make sure that w or storage experience was amazing!? She deserves a huge raise. Thank you again Young lady.”
“The young lay Crystal or Krystal customer service is above and beyond excellence she is very attentive and clearly answers all my questions she is what you want in your business I am blessed to have been served by her”
“I was honestly expecting the day to feel chaotic, but it turned out way better than I thought. They kept checking with me before wrapping up to make sure I was good with how things were arranged.”
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“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”