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“I changed subways because they didn't give me help with my device and I am very happy to find a place where they helped me adjust my phone. I hope to stay for a long time.”
“The Tech Pros Shop is the place to visit whenever you need any phone or computer fix. 7 days per week. Please come visit to pick from a variety of services and products. See you soon.”
10AM - 8PM
7000 Arundel Mills Cir, Hanover
Mobile Phones
“Excellent customer service. Tech was friendly, knowledgeable and personable. Came in to have my daughter’s phone fix and was out in under 15 minutes. Highly recommenced!!!”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Worked with Brandon, extremely helpful. Came in for a new phone, he worked with me to ascertain battery deficiency and kept my current phone. Rather than simply shove an upsell on me he assisted for the best outcome of the customer.
Excellent service”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
“Will was very pleasant, he was very knowledgeable with products and services provided. Good customer service and he acknowledge every client as they entered the store with smile. I would recommend verizon to family and friends.”
“Very kind and personable employees. I went into just get my screen fixed and as an added bonus they cleaned out my charging port. Now my phone has a working screen and doest’t give me anymore issues when charging. I would recommend them to anyone who wants a speedy and simple phone fix.”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“Cameron was very knowledgeable and professional. I am new to doing everything on your phone. He was patient with me showing me what my phone can do. I was amazed, his integrity and personal commitment to excellence showed. Thank you so much Cameron for making my experience with your company so much better than any T-Mobile experience that I've had with them in 15 years of interaction. You should be rewarded not every person in customer service has your outstanding ability to make a great impression.”
“I received excellent customer service from Tamia at T mobile on my past 2 visits. I observed her helping multiple people while making each customer feel important. She went above and beyond to help a customer remove a charge for a lost smart watch and helped me organize my new phone so it would be more efficient.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Rico was my service Rep. Rico is the epitome of professional and excellent customer service. Nice, curteous, knowledgeable, helpful, and displayed patience and integrity. He was easy to communicate with. Because of his excellent service, I not only purchased the product that I came to purchase but also purchased 2 additional products.”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
10AM - 7PM
8036 Governor Ritchie Hwy, Pasadena
Mobile Phones
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“It’s rare to find someone who truly prioritizes customer satisfaction the way this agent did. Their friendly attitude and clear communication made the whole process smooth and stress-free. I highly recommend this AT&T location and especially this sales agent Nia, if you’re looking for top-tier service!”
“I bought a mac book from this location in 2020 and did not expect to have to need repairs. my son informed me that his computer would not turn on or charge. of coarse that's the only info my son was able to tell me. first off I did not know the geek squad was still around. I made an appointment online but in the meantime I called people who I knew with apple products and all they could tell me was best buy is going to charge you an arm and a leg. I started to call around and got quotes for other location ( NOT BEST BUY) and was quoted 90.00, 50.00 to 180.00 for a diagnostic test. best buy call center rep informed me that the first 20 mins is free. I went on google and saw only the horrible reviews and did not want to go to this location. I decided I was going in and only allowing them to look at my son's computer for 20 mins and that's it. I was greeted by everyone I encountered. I wish I got the young man's name who helped me but I thought I would see him when I picked up my son's computer. Dustin was so helpful and professional. he told me he would keep me updated before making any repairs. he called me and told me everything was okay with my son's computer and I could pick it up. when I picked up son's computer everyone greeted me once again. James was very nice and informative as well. I am so glad I did not go off of these reviews, I hardly ever write reviews but I hope this will help with anyone who need to visit this location.”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“If I could give 10 stars I gladly would , Chris is an amazing guy , helped with phone, payment of bills and always propose the best offers, dude does his job with empathy, thank you Chris ?”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
10AM - 8PM
6365 Dobbin Rd, Columbia
Mobile Phones
“I searched out this location to give Andrew kudos and am not surprised to see multiple reviews mentioning him by name. Fantastic customer service, patience, follow through, and communication. We had some timing difficulties to get phones transferred from Verizon on our side and Andrew stayed with us through it all. What he said he could do, he did. All promises delivered and with a (phone) smile. Fantastic rep.”
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“Wanted to upgrade phones and Dimetric Devy was an immense help! He helped us through the trade in and when our kids’ Gizmo watches wouldn’t work right he spent a lot of time troubleshooting with Verizon our behalf. Give this man a raise! He’s awesome!”