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“I visited the post office to renew my daughter’s passport, and N'dia made the entire experience exceptional from start to finish. She was consistently pleasant, professional, and highly supportive. Her patience in guiding us through each step and her strong attention to detail truly stood out. N'dia’s outstanding customer service left a lasting impression. I highly recommend recognizing her for her excellent work and ensuring her exceptional service is acknowledged and continued.
Ndia, thank you for going above and beyond during our visit. Your patience, professionalism, and genuine care made the process seamless. Your dedication to great customer service does not go unnoticed! Thank you again for your time and for maintaining such high standards of service.”
“Deserving of the high ratings - I chose this location to mail wedding invitations from due to the high ratings. I purchased non machinable stamps, which cost more, and somehow left the office with 60 though I purchased 80. When I came back the next morning, they had the last sheet of stamps waiting for me without hassle. Thanks to the friendly clerk who called her post master to confirm rather than just sending me away. Really appreciated the quality customer service.”
“I was so pleased with the excellent customer service here. My family went there to get our passports. Michael and Z were so helpful. Michael walked us through every step of the process and what to expect, answering the many questions we had. We found him to be very thorough and knowledgeable. Best experience I have ever had in using postal services.”
“Long line but Tiffany worked hard to help everyone! It was my first time sending priority mail and the employees were really helpful and quick with the process. Definitely will come again.”
“The absolute most wonderful post office experience I've ever had! She's so incredibly kind and cheerful and I will now drive out of my way to come here instead of going to my local post office down the street.”
9AM - 12PM
3900 Ten Oaks Rd Unit 7, Glenelg
Post Offices
“Great experience here getting a passport for my daughter. I thought I was organized but I was not organized enough and the employee helping me was patient and thorough in helping make sure our application would be accepted.Thank you for the great service!”
9AM - 3PM 3:30 - 5PM
6830 Olney Laytonsville Rd, Laytonsville
Post Offices
“Such a gem to have this in the area. The person who works there is also super friendly and doesn't seem to treat it as a job. Always willing to answer questions or engage in small talk if you want.”
“Have done all my kids’ passport photos here. They are patient with babies and young children and careful with the application.
Parking is good. If your package has a prepay label, you can skip the line to drop it off. The price is right, and the lines are only really bad at Christmastime.”
“The people working at this post office are extremely friendly and helpful. Convenient location and ample parking. Really enjoy using this post office and interacting with the folks who work here.”
9AM - 12PM
3802 International Dr, Silver Spring
Post Offices
“I am a regular customer here and all of the employees are pleasant and very helpful when I need anything. Ms Jenny is #1 and it’s always a pleasure to see and do business with her! ?”
9AM - 5PM
2011 E Jefferson St, Rockville
Post Offices
“Had an exceptionally positive experience with Zaon "Z" Quarles. He was able to locate a missing package that I sent from my business and quickly had it delivered to the proper address. After dealing with so many people on the general customer service line who didnt seem to care in the slightest, I received a call from Z. He completely changed my perspective and made this negative situation into a positive opportunity. He seemed genuine and legitimately wanted to help.If more employees for the US postal service had a positive attitude like Z and were more thorough with customer inquiries, then people would trust USPS way more with their mail/packages.”
“I've never had a bad experience at this post office. The lines have been long and I've had to wait but depending on the time of day that's to be expected at any post office. The staff has always been kind and very friendly.”
“There is an Asian staff member at this post office named Song. I had a UPS package delivered there early Friday morning, but the person who received it didn’t know where it had been placed, and Song, who works at the front desk, couldn’t find it at the time.
Song was very kind and friendly. She explained that the person who had accepted the package had already gone home and wouldn’t be working over the weekend, and she asked me to come back on Monday. She also apologized to me several times.
On Monday morning, as soon as she saw me, she even remembered my name and immediately handed me my package. It was clear that she had kept my situation in mind and helped locate it. I was touched by her professionalism and her warm, friendly attitude toward customers.”
“I expected my order to be delivered. I waited over 2weeks for it. It was due to arrive today and I find out at 7pm, that it was returned to sender at 4pm. WTH Damascus. The money that one pays to live here, can we get our delivery on time? Can you attempt to call us or try to deliver it again before you make the independent decision to return to sender? Did it ever occur to you, that maybe....just maybe...you should try again? At least once. It's only the same address for the last 4years. I mean, hell you finally stopped sending other mail out but to heck with what we actually order.Update to 4stars: As of 27 February, all has been made right with me and for me. I understand personnel are new and for the lack of my understanding that was displayed. I apologize for all things. It could have been said better, considering the platform used. Forgive me and I will do better moving forward.”
“My name is jing. And I am a neighborhood with 3 min driving distance. Today I came in at the very last minute today, and Clerk Stinson (S-T-I-N-S-O-N) at this USPS location was incredibly helpful. She reacted quickly, helped me pack everything properly, and handled everything with impressive efficiency. I’m truly grateful for her assistance, and I sincerely apologize for coming in so close to closing time. Thank you, Stinson!”
“Shawn or Sean took care of me late today to send food to my brother overseas in the military. He took time to walk me through the process and helped me multiple times making sure it was sent to the proper place. God bless him he even stayed open after five to make sure it was sent that same day.”
“The person who helped me was a very kind young man. It was my first time sending a certified package, and he patiently answered all my questions and guided me through the process with a great attitude. We need more people like him!”
“I had to get some passport photos taken for a Canadian passport renewal. I had the pleasure to be assisted by Daryl Clark who was so kind and patient. He really took his time to make sure the photo would be compliant and respect all the rules of the Canadian passport photos per their official website which turned out to be quite the process but he did it all with a smile on his face. Thank you so much for your excellent service Daryl, I really appreciate it.”
“I'm not sure why this post office has such bad reviews. It's definitely not because of a dear lady named Ana who I've dealt with 2 times and has gone above and beyond to help me. Camilla is also another very polite and respectful employee there. Thank you ladies for all you help. If only more people took the time to share kind words and experiences this world would be a little nicer”
“Frey is an outstanding postal worker who consistently goes above and beyond. She is very outgoing, friendly, and always polite, making every interaction pleasant and professional. She is reliable, hardworking, and takes great care in delivering mail and packages safely and on time.
Frey is also incredibly helpful — she takes the time to answer questions, provide updates when possible, and ensure deliveries are handled with care. Her positive attitude, strong work ethic, and genuine kindness make a noticeable difference in the community. We truly appreciate her dedication and excellent service.”
“after avoiding this post office for quite a while now, I was rushing and stopped in for a quick package drop off and was met with pleasantries from Tanya who was very kind very welcoming and engaging . Tanya is what they needed she smiled and was very helpful, polite and definitely a great change for the better. I'm thinking that i just may be able to tolerate going back in for service . Thank you Tanya for awesome customer service.
I'm back at the post office and I cant say enough about LaTanya, she is the absolute BEST she is so helpful so kind and a pure joy at the post office . Thank you for her.”
“I never get the name of the postal worker. Every time I've been to mail my packages he's very cordial with a pleasant attitude. Not to mention my packages are always delivered way before expected.”
“I recently visited this post office, and despite it being busy the employees were very efficient in helping customers. The employee with the head covering was especially helpful and patient in helping me with my package”
“This is NOT a post office. It is basically a distribution center. If you need to send a letter or package, or do any other post office-related thing, find a branch that just says "post office". Don't make my mistake and drive around the building for 15 min trying to find an entrance. SMH”
“Dorian, the representative assisting customers at the front, was truly exceptional. He demonstrated remarkable patience and professionalism, taking the time to thoughtfully address every question—no matter how challenging—with genuine care and attention.
What stood out most was his ability to balance thoroughness with efficiency. He handled each interaction with precision, composure, and a consistently positive demeanor, making the entire experience both smooth and reassuring. It’s clear he takes great pride in providing outstanding service.
- That Guy with the Black Samsung Tshirt & gray pants”
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“I come here regularly to ship out packages and I have never had a bad experience. The staff are always kind and I’ve never had to wait too long even if there’s a line. Ms. Jay is always extremely friendly.”