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“Very nice people there. Place was hoppin'. They were working with two customers at once. Unfortunately could not get my situation resolved. Was referred to the T-Life app. It didn't help. Would still go back there though. I say go there, give them chance.”
“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“Received the best service ever from Ada. Had to finally replace my very old phone and she was able to transfer all the information I wanted off of my old phone despite some issues. Thank you Ada, you are the best!”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“We have been using Improve Your I.T. for many years. They have helped us immensely from small tencinal problems on individuals computers to large office setups. Would highly recommend!”
“Well the one I was at in Mobile Alabama they was awesome they did everything that needed to be done with a smile when I went back two days later for questions answered it I mean just super nice people”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“I am a bit in awe at how amazingly capable, compassionate and knowledgeable the staff is at the Xfinity Store in Timonium. What a relief it is to actually talk with someone in person who patiently listens to my technical issues and then offer options to achieve the best result. Also, everyone seemed happy to be there and be of service to each and every customer who walked through the front door.
A special shout out and thank you to Rashad and Mike, the store manager. You two are awesome, and I LOVE my new Moto G 2025 cell phone!. YAY!!”
“Had a very good experience with Sean and Charish at the 1740 York Rd store. I spent a hour and half with them to help fix my bill and I couldn't be happier. They both were so pleasant to work with.”
“super affordable with great coverage and no hidden fees. The app makes everything easy to manage, and even international travel is simple with their roaming add-ons for travel. Highly recommend + great costumer service”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“I've been using this Boost Mobile Store for cellphone service since 2014. The representatives have been nothing short of professional, efficient and cordial in so far as customer service. I don't remember ever leaving this store unsatisfied with an agents attitude or otherwise Boost Mobile representation.”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I have done business in this T-Mobile more than once, and I must say that my experience in the past has not been good. The customer service is usually terrible but today I went in to purchase a charger and a very professional young man assisted me, his name was Shateal. He is the young man posted in my picture with the amazing smile behind the counter. He has wonderful customer service skills and he’s very professional. Some of the other staff There should try and learn a thing or two from him..”
“Jay at the White Marsh store has exemplary customer service skills. He was such a pleasure to work with. At no time did he ever make me feel dumb. Im old and only use a phone to take pictures, text, and call. Thank you so much Jay for all your help!!!!”
“I spent 20 hours of my time over 4 days dealing with Xfinity service over the phone. I had no service and needed support. Every person I spoke with couldn't understand what the previous rep wrote. At this point I'm frustrated and pissed.I went to the Xfinity store, spoke with Tee, and was able to gain full clarity of what was going on with my account and service. She was knowledgeable and sincere about helping me. Thanks Tee! This store is great!HOWEVER(Xfinity needs to spend the money to effectively train their staff. And work on limiting the amount of constraints you place on your customers)”
“I had a great experience at the Boost Mobile store on Pratt Street! Dhanu, the wireless consultant, was absolutely amazing. She was so sweet, patient, and helpful throughout the entire process. She took the time to answer all my questions and made sure I left completely satisfied. It’s rare to find such genuine customer service these days, but Dhanu truly went above and beyond. Highly recommend stopping by if you need anything mobile-related ask for Dhanu!”
“I recently went in to switch to a new phone and I was attended by a lovely young lady named Andrea and she was very helpful super understanding giving me all of the right information when it came time to switching my phone, Very sweet girl definitely recommend coming here!!”
“I love this store, compared to others. You can tell the team cleans and make sure the customers needs are met. The team actually care about their appearance not like bel-air road…. They greet you as soon as you come in and if there is a wait they offer you to sit down, they keep track of the order that you come in so you don’t have to worry about someone getting ahead of you. I’ve seen how they dealt with escalations and I’m impressed….. I recommend that when people get the surveys that they complete them!!! Mondawmin mall has a bad reputation but Tmobile is definitely not apart of that reputation!!!!”
“The best service ever from Shanika the store manger and Dee. I’m going to send more customers there . They should get a raise for the type of service that I get from them. I’m an old school person and she brought me up to new School! Service was awesome !!!! thanks so much for your assistance. While having to wait on so many customers and the people in and out in and out what an awesome place to come to, they both need a raise.”
“Shout out to Thomas Corbett, we had a lost phone issue and he was able to get us set up with a new phone and account activation within an hour. Ended up finding old phone and he advised us we were able to trade in to help lower our Monthly payments going forward. Highly recommend working with Tom!”
“Merisa and the manager (I believe his name was Tom on 1/1/26 afternoon-ish) were fantastic! I had an unique issue with setting up my internet service & they helped a ton. Great customer service!”
“The T-Mobile branch on Eastern Boulevard in Essex, Maryland, provided excellent service. Mr. Carlos and Steve were incredibly helpful and delivered amazing customer service. Before finding this location, I visited three other branches where I had horrible experiences and received no help. I had to travel 32 minutes to find this store, but it was completely worth it because they resolved my issues with no problems at all. I definitely recommend this store.”
“This is one of the best Verizon stores that I have visited. They have kiosk to check in and let you know how many people are in front of you. Mariah handled my transaction very well. She was able to complete a return and answer other questions that I had about bundle deals that they are running. Even after I left, she was very responsive and professional. Experiences such as this one, makes me happy to be a Verizon customer. Nice work Mariah!”
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“McKenzie and Ed was very helpful!! Before I came to this location I went to 5 others, they were the most generous. They both have great customer service & had no problem helping me return my phone!!!”