Verizon in Severna Park, MD, is known for its friendly and helpful staff who aim to provide a positive experience for every customer. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers have praised the staff for their patience and dedication, especially when resolving issues like billing problems or transferring service to new devices. One staff member was noted for working diligently until the problem was fully resolved, even staying after hours to ensure customer satisfaction. Another associate took the time to help customers understand their new phones, making sure they felt confident before leaving. The store's customer service is highly appreciated, with many noting helpful, kind, and attentive employees. The process for picking up items like wifi extenders is smooth, and overall, customers feel confident recommending this Verizon location for its trustworthy and caring service.
I was served by Isaiah and he knew what he was doing. Very confident and great customer service, no complaints.
July 2024
Isiah was really helpful, he went to great lengths to make the experience great.
July 2024
Jaq (Jacquelyn) was amazing. Took the time out to make sure we were savvy with our new phones before we left the store. Very patient and sweet. Seems new here but your store is lucky to have her!
