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“I had absolutely the best experience at this location today. Jack made my purchase easy and smooth. He never pressured me into buying anything but made excellent recommendations. Sincere, quality customer service is what I desire when shopping and he was nothing short of those two qualities. Keep him around! Thank you Verizon and Jack!”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“I want to give a huge thank you to Chris for his exceptional customer service. I came in extremely frustrated after leaving the Apple Store, where they were unable to transfer my number from one iPhone 14 to another.
Chris greeted me with a smile, remained calm and professional the entire time, and truly tried to help. Although he wasn’t able to complete the transfer due to needing an override code, he went above and beyond by letting me use the company phone to call AT&T, assisting me with resetting my PIN, and helping retrieve my eSIM information.
His patience and professionalism made a stressful situation so much better. Excellent customer service!”
“Divine went above and beyond to help me with my phone transfer and the entire process. The best customer service and assistance I have had in a while. Truly, thank you.”
“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“I visited this establishment today and I must say the service was just Wonderful... A very rude elderly woman (shame on her!) , and her two daughters , started Raising her Voice and yelling at the young female employee over something it seemed she had no Control over. it was quite a scene. But that Girl handled the whole situation with such Tact and Skill. I will Always recommend this store for their Patience and Kindness .
God Bless,
Tammy ?”
“This review is specifically for Jala at the Waugh Chapel store. She spent several hours a few weeks ago helping me with an issue that involved the sales team and IT support. She was very patient, professional, accommodating, and friendly throughout the entire process. Thank you, Jala!”
“Very satisfied with help and great service getting a new iPhone at the AT&T store with Kyle. He was informative, helpful, and friendly while assisting us. Really went above and beyond to explain the changes, assisting to update out-dated billing information, and other services we required. Highly recommended.”
“Was a great experience and HIGHLY recommend asking for Samip for all your needs! He was extremely helpful, patient, and informative as we worked to transfer services tonour account and upgrade a phone at the same time.
Great service, and true professional in his trade!
Thanks Samip!!”
“Took the time to answer questions, transfer applications, apply screen protector, and show a few new features. The store had th phone and color wanted in stock. S26 Ultra.”
“Kiara was absolutely outstanding at Verizon today. She made the entire phone upgrade process easy, stress-free, and actually enjoyable. She was knowledgeable, patient, professional, and took the time to explain every option clearly without ever making us feel rushed.
What really stood out was her attitude and customer service — she went above and beyond to make sure everything was set up perfectly before we left. Verizon is lucky to have her, and we’ll absolutely be coming back to work with her again.
If you visit this Verizon location, definitely ask for Kiara.”
10AM - 7PM
8036 Governor Ritchie Hwy, Pasadena
Mobile Phones
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Today I met Dimitric. He was awesome!!!
My mom needed her phone on the accessibility mode and wanted password off and wanted the speaker function. He was able to complete everything and explain it and was the friendliest representative I’ve probably ever run across.
There was no sale involved. He was so helpful and I so appreciate him getting my mom’s phone exactly how she wants it and more importantly needs it ?!!! He was so friendly, fast, helpful, etc. I had to come here and tell hopefully his manager and everyone.”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“When I went to Best Buy to buy a new computer there were 3 employees here who were super helpful to me. Michael, Carlos, & 1 other person I can't remember his name. They helped me buy a computer not too expensive but not too cheap either & a computer that will work for me. They also helped me pick out an external hard disk. They allowed me to test everything I needed to test & then said due to my membership, I could come to them for tech help of various kinds for (what I remember being told) free or low cost. I have been a Best Buy customer here for a long time. I miss the Security Blvd BB but this is excellent.”
“After multiple calls between T‑Mobile and Apple support, and visits to two different stores—each insisting the issue belonged to the other—I was ready to give up. Both T‑Mobile agents I saw tried to sell me a $1,200 replacement phone instead of fixing the problem. Then I went to the Annapolis Mall T‑Mobile store, where Jason actually listened. He understood the issue immediately and had my phone working again in minutes. Jason, thank you for your honesty and for treating the problem with real care.”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Thank you Eddie! You are by far the most knowledgeable representative that I have ever had the pleasure to work with. He took care of our problems fast and efficiently. I really appreciate your great work ethic and care for your customers. We have been with Sprint/T-mobile for 20+ years and I will say it again...Eddie is by far the best we have ever worked with.
Thank YOU!!!”
“Jada! I had to leave a review because I just called to see how to go about upgrading to a new phone and wow she was just simply genuine and helpful. Super respectful and calm over the phone and great customer service! Keep doing your thing girl.”
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“Kayla did an amazing job cleaning out my phone charger port after I dropped it in some water. Professional, knowledgeable and great customer service skills. This is why I've been with the same service for over 25 years.”