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“My experience with this Verizon and the manager Nya was ABSOLUTELY EXCEPTIONAL! Nya was by far the most skilled and efficient person I have ever worked with in my 20+ years of being with Verizon wireless. She went above and beyond in every aspect!”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“Big shout out to dhamel We came into the store initially unsatisfied this guy walked in and brought great energy and completed a cell and under five minutes when we were waiting before for over 30 minutes appreciate this guy attention to the customer”
“This is by far the best Verizon store in the area! I’ve had quite a few visits for new phones, help with phones, etc. and they have been friendly and helpful each time. I was just in yesterday to replace a phone, upgrade a phone, and switch our account from a consumer line to a business line and Lexi was incredible throughout the process, even when we encountered a few hiccups with the system. Changing our account from consumer to business was quite the time consuming task but Lexi was extremely patient and explained the process thoroughly.”
“Merelyn and Miss Nerah was the best! They assisted me with all my needs and even told me about the home Internet that I will be looking into! Thanks for hiring great people !”
“Justin at waugh chapel AT&T was super helpful for our phone upgrades. He helped make suggestions to get the most for our money. He also sent my husband home with the accessories we needed to protect our new phones. Very glad we went to the store instead of trying on our own online. My phone was here in less than 24 hours.”
“Excellent experience today with Vinny and Morgan, who handled my phone battery issues and many questions with professionalism and tact. They teamed up to provide outstanding customer service, which was much appreciated.”
“The staff was greatly helpful and I appreciate all the help that they provided. I had a brain injury 6 months ago and they were amazing. Brody was so helpful and made my experience awesome. So few people his age are actually helpful. I'm so greatful for his help.”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“Kyle was not only able to get me a great deal on an upgraded phone- but he also ensured i got the special offer on accessories. As a bonus to all that- he reviewed my phone bill and was able to drop it by about $50 a month. It was a very good customer experience- and i saved money.”
“I came in with my newborn and 1 year old when the store was very busy. The man working alone kept his cool and let customers know there may be a wait. Then they were able to get another employee to come in, Adrianna. She took care of my request for a new phone with ease, a smile, and a great personality. She engaged with my babies, was very personal, and grabbed a selection of cases/screen protectors for me to choose from while I chased my 1 year old around. She had everything done quickly and efficiently. Thank you!!”
“Manager was very helpful and friendly. Did not mind going over the deals and explaining in detail. I wanted to upgrade phone but the deals did not benefit during that time. She suggested I come back at a later date to see if the deal is any better.
I’d recommend this location. It was busy though. I did have to wait for about 20mins.”
“Was very pleased with this shop. The person who works the counter was very nice and knowledgeable. He quickly figured out the on/off button had fallen off my Samsung S10+ phone. He didn't have any in stock (he checked) and quickly ordered 1 for me. Once it arrived, he called me to let me know. When I arrived, he promptly fixed my phone 📱 and phone 📱 case.
The shop doesn't look very impressive and has limited parking (I would guess no more than 6 spaces) BUT, they do good work 👍 👏 at reasonable prices. I'd recommend them if you live in the Glen Burnie area.”
“Joshua was such an incredible help today. He was super professional, kept me informed, got me a great deal, and had me in and out of the store quickly. Exceptional customer service and very knowledgeable.”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“The service was very professional
and the time needed to correct the complex problems on my account was handled with outstanding customer service and
Expertise.”
“Where i come for electronics all the time Open 2643 Housley Rd11.6 mi0:060:08Frequently praised for being clean, organized, and having helpful staff in the appliance and gaming departments. Provides a large inventory and is generally considered the best-performing Baltimore Ave15.8 mi0:030:06Highly rated for well-organized, stocked inventory, especially for customers looking for laptops and monitors. Features patient and professional staff who are frequently commended for making the shopping experience easy. nearby location, though phone communication can be difficult. ..”
“Demetrius at this location was extremely helpful, Efficient and professional. I was very thankful he was able to resolve my issue of activating a replacement phone quite quickly. Keep up the good work. CW”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“Friday, May 15 2026 - Kathy Mena - Store Manager --- Pros: 1. Clean, organized and accessible location. 2. Knowledgeable, attentive and excellent ability to multitask. 3. Excellent experience. Thank you, Kathy!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
9:30AM - 9PM
1914 Forest Drive Suite 1B, Annapolis
Mobile Phones
“I've been frequenting this location for many years. It's like the neighborhood go to cell phone spot. They have plenty of in stock items. The best thing about this store is Alma. She's an angel. Trust this place.”
“Hello came in one day to switch my z fold 6 over to a replacement as I had screen damage. I was scolded for forgetting my Gmail password 😄. Ms Aja was absolutely helpful. I appreciate her and whatever your paying her is not enough. She was awesome 👍”
10AM - 7PM
32 East Ordnance Road, Glen Burnie
Mobile Phones
“I've been a Cricket customer for over 15 yrs and only have dealt with this store. I've always had positive experiences here. Recently my phone died, I panicked and went to buy a new phone. Noah was running the store alone with multiple customers and very helpful and kind. She was knowledgeable and very good at multitasking. I will always continue to come back to this store ☺️”
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“I went to the Severna Park Location to get a new phone, switch to TM from V and get a new net router. LONG STORY BUT Christian C. and Brian D. were ABSOLUTELY PHENOMENAL in assisting me with process. Their patience, kindness, professionalism and knowledge were impressive and appreciated more than they know.”