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“Shout out to the team at the T-Mobile Wheaton— you guys made a busy, potentially stressful situation way easier than expected.
We walked in on a Sunday and the store was packed, so we were told it’d be about a 45-minute wait (which was totally understandable). If there’s an option to call ahead or schedule an appointment, I’d definitely recommend doing that—especially on weekends.
That said, the experience once we were helped (again, we were helped right away) was great. Huge thanks to Jacob, the store manager, for being knowledgeable and keeping things light with sense of humor—it makes a bigger difference than people realize when you’re dealing with phone stuff.
Also really appreciate Ben for getting my service set up quickly and without a single hiccup. Efficient, smooth, and no unnecessary complications.
Overall, the whole team handled a packed store with professionalism and a great attitude. Definitely a solid experience.”
“My car was making a really odd sound, so I brought it into Rossi’s. They got me in right away, found the issue quickly, and had it fixed the same day. The staff was super friendly and communicative. Big thanks to Rod and Steve for taking the time to explain everything and figure out the mystery sound.”
10AM - 7PM
3229 Spartan Rd, Olney
Electronics
“Mirza is AMAZING! Helped me recover data off my iPhone after the screen went out and transfer to new iPhone successfully-phew. Very patient, kind, customer service oriented, and skilled problem solver! I’ll definitely be back! Thank you Mirza -kudos”
“the customer service here is wonderful and excellent these associate they take care of me to take care of my needs there are very professional thank them for doing such a wonderful job for me”
“Mike in the showroom was very knowledgeable and helpful. Pricing was competitive and included free delivery. The installers were on time and did a great job. Overall a great experience.”
“I have grown frustrated with in store customer service over the years, hi pressure sales, not patient to listen to my needs but this time was different. The care that I received with this location was amazing. There was also a short wait! I’m thrilled with the service I received.”
10AM - 7:30PM
2102 Veirs Mill Rd, Rockville
Electronics
“I would like to sincerely recognize Wilbur at the Cricket store for providing truly exceptional customer service. He went above and beyond to help me successfully port my number from Boost Mobile, a process that turned out to be far more complicated than expected. We worked through this for nearly five days, and throughout the entire experience, Wilbur remained patient, persistent, and fully committed to resolving the issue.
He even went as far as allowing me to leave my phone with him while he personally contacted customer service multiple times to obtain the necessary code and ensure everything was properly handled. His dedication and willingness to take ownership of the situation made all the difference. I had been trying to complete this port since Sunday, and by Friday, thanks to Wilbur’s determination, everything was finally resolved.
Wilbur exemplifies what outstanding customer service should look like. If more businesses had employees with his level of professionalism, care, and commitment, they would undoubtedly thrive. Thank you, Wilbur, for going the extra mile and for making a frustrating process a positive experience. Your effort is truly appreciated.”
7:30AM - 8:30PM
1602 University Blvd E Ste E, Hyattsville
Electronics
“They always help solve problems with the phone's technical system. In most stores they don't help, I give them 5 for that reason.
Ana and Ronal thank you for your attention”
“The switch to a new phone was handled very expertly and promptly and everything was explained as we went along. The onlt issue is that the holster arrangement is way too stiff in use.”
10AM - 8PM
7978 New Hampshire Ave, Hyattsville
Electronics
“Yolanda Vicente good cervice l Will be recommended she is very good person and she is expresive very Well.
She Was extremely honest and assisted with ensuring my Phone was transferred correctly please come see her.”
“I brought in my broken laptop that was over 10 years old. They helped me find a suitable replacement at my desired price point. The service center is outstanding. Their was a tiny misstep with the initial setup (no fault on their part) but they worked quickly to correct it and at NO charge. You can buy a computer anywhere but the service aspect is what sets any business apart...and Micro Center provides great service. It's now my go-to shop for all my digital needs.”
“Mr. Jeff Weiner did an excellent job of trouble shooting my LG dryer issue and giving me advice on how to take care of my washing machine too. I highly recommend A-1 TV Sales & Service to anyone!”
“There is no other place that I would prefer to take my car to get fixed. One of the most professionally-run businesses I have seen or used (multiple times), Always with the best results.”
8:30AM - 8:30PM
12228 Veirs Mill Rd, Silver Spring
Electronics
“I came in with a problem, I needed to download my ESIM, but it didn’t work, so I had to come all the way into the store. However, it was a nice store, and they helped me out here! No problems very nice, professional, and quick! I loved it. Thank you! Reina, and Sayda for all your help! Especially Reina, for all her hard, work and patience! She helped me to get signed up for auto pay, as well!”
“Rather than buying a new car, I recently brought my ancient Acura to Absolute Electronix to retrofit the car with a back-up camera, blind-spot detection system, and touch-screen receiver with wireless Apple CarPlay. They previously did a similar installation in my slightly less ancient WRX and, in between, replaced some blown-out speakers in the Acura. People have remarked that all the new gear looks like it was factory-installed and I heartily agree. Everything works as it's supposed to. These guys always do a great job, stand behind their work, and are a pleasure to deal with.”
10AM - 8PM
4916 Annapolis Rd, Bladensburg
Electronics
“Staff was amazing Edwin, went above and beyond to assist me soon I came in he was there too help, Ana the manager is also sweet heart she always nice when I come in there !! Thanks again to the TEAM !! keep up the great work”
10AM - 8PM
11160 Veirs Mill Rd Spc 9251, Wheaton
Electronics
“Maria was so helpful in helping me pick out a phone and helping me set up the phone she was really patient with me with putting all my information in the the new phone really great customer service.”
“Super company; They solved a problem with our Wi-fi not working in several areas within our house. Also solved a thermostat problem with uneven temperature distribution.
They seem honest, responsive, and are problem solvers”
8:30AM - 8PM
8035 Snouffer School Rd Ste B, Gaithersburg
Electronics
“I came to get my phone back because I lost it and I didn't think I would get my contacts back, much less my email and so on. I was very happy with Edwin's attention. I am very grateful.”
“I went to one location on 14th. Street NW ,and I was having a bad day with Verizon service. I meet Mario and this location and he is the cats ? meow. I left in a fabulous mood with a phone ? andservice and internet. He' deserve a raise, a matter of fact the whole team was an is fantastic with customers ?”
“Today I added this new metro line and as always here very good attention and good service I hope to be with them for a longer time. Thanks to sta.Evelyn who, as always, helped me”
11AM - 7PM
800 Rockville Pike, Rockville
Electronics
“Austin was very helpful when we went to sell our small electronics. The service was quick and they offered a very fair price. We were also about to recycle some electronics here as well.”
“Awesome service!
Best shopping experience in a long time. Store was well organized and the staff was exceptional. Huge thanks to George who helped us find the best computer product for our needs. Very efficient, no up-selling. Very knowledgeable.”
10AM - 7PM
5445 Annapolis Rd #1, Bladensburg
Electronics
“And a half stars. I called on Saturday after 12 and was done after having speakers replaced an an external XM tuner installed. My GM radio has a defect and has to be replaced. English is they're 2nd language but make the effort they're more than worth. Under $400 tax included. They only lose a star because the bathroom is out of service and no posted wifi info and no I didn't ask. I love these guys and will be back to have my radio replaced with an OEM used one. Parking is difficult but as I pulled up about to park they waved me in.”
“S/o to Stephen for assisting me with my devices! I really appreciate the great service as I was switching devices because I lost my phone. I ended getting an Apple Watch but didn’t get the one I wanted. Stephen reached out to me later during the week after hunting the one I wanted down. Really appreciate him going above and beyond and keeping me in mind!”
“After purchasing 2 phones in this store, they treated me very well. I recommend making your purchases here, ask for Miss Sulma, she was very kind. And excellent customer service”
“I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't that old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!”
“An amazing experience no doubt!!! I absolutely recommend to visit this store they have an excellent costumer service specially by Hanier who answered all my questions and was very helpful and friendly! I definitely will back!!!?”
“I want to thank Zee for his expert level of customer service at the Olney, MD location. Zee was able to help my family with our personal lines (cell phones and Watches, He later helped us switch our business lines from Verizon to T-Mobile. He was extremely patient and knowledgable throughout the entire process. I highly recommend T-mobile in specific Zee to anyone that needs help with their service/phones.”
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“When I went in today, I only went in to see if I can get my phone activated and Ruben helped me so much to get my phone activated in a quick of time very polite and I was very excited at the deal that he gave me that made sense for my phone.
Ruben Customer service was spectacular and I feel like He deserves the whole five stars.”