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“Keith Mantell at the Verizon store in Weymouth, MA was so patient and helpful today in getting my phone service back up and running. He took the time to walk through everything and made sure the issue was fully resolved. I really appreciate the great customer service!”
“Big shoutout to Ron for helping me upgrade my phone. He has explained to me all my options in detail, and gave me pros and cons based on my personal preference. Highly recommended”
“I had a pretty severe problem with my phone,and Saj was just amazing at figuring out how to extract my old data from my very damaged phone,she was very patient,polite,intelligent and personable. She's a good one !!!”
“Went in for new phone. We worked with Isaac. He went above and beyond helping me with my phone. The customer service at this location is far above other Verizon stores I have visited over the years.”
8:30AM - 1PM 2 - 5:30PM
3 Batterymarch Park Suite 200, Quincy
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“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
“Best Verizon store in the area. All the employees go the extra mile, especially Russel, who I mainly dealt with. He was helpful, not pushy, and a super friendly person. Ended up buying 3 new iPhones because of him.”
“My husband and I went to Verizon in Hanover yesterday and had a great experience working with Mark.On a Saturday afternoon we expected to wait awhile, however that was the opposite.We walked in Mark immediately greeted and asked how he could help. Mark was extremely professional, efficient, polite and very easy to work with.We walked out with 2 new phones, accessories and lowered our monthly cost all in a very short time.Highly recommended going to Hanover and asking for Mark.”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“I went in today to set up a new account for Internet at my apartment. I was immediately greeted at the door and set up to work with a representative once one was available. The store is extremely clean. I was then greeted by Destiny who couldn't have done a better job assisting me. She assessed what I needed and went through all the steps to make sure I had what I needed. She was super friendly, very conversational and was a pleasure to work with. I went home and set up my modem in a matter of minutes with zero issue. They also gave me a free charge stick which was a welcomed gesture. Perfect experience all around.”
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“Ben Antoine is a superstar! I left my company so I had to return my iPhone. We live in Maine and my wife went online and ordered an iPhone 17 from T-Mobile. I was in the Brockton area so I dropped into the T-Mobile at the Westgate Mall. I walked in and immediately Ben came up to me and said could I help you and I told him my situation he went in and saw that the purchase had not been completed and he completed it. He also walked my wife who was on speakerphone through the process and had me out of there in 15 minutes with a new phone. Ben is WHY we are with T-mobile! We were with Verizon and AT&T before and they pale in comparison concerning customer service. I also cut the cord at my Mom’s in Easton and converted her Verizon cell phone to T-Mobile as well as the T-Mobile Internet service.”
“Store was a little messy but employees were very friendly and attentive. Malcolm had my order of a cable box and internet router all ready to go and I was out of there in less than 10 minutes.”
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“Deandre Warren at the Verizon store in Abington was very helpful knowledgeable and professional he set up my new phone and gave me good advice and installed a phone protector on the front. I would go back there if I ever needed help with my phone. Give him a raise immediately.”