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“robust inventory and knowledgeable folks who are willing to spend time helping you. needed some supplies for a DIY project and they were more willing to provide their feedback. will definitely be back!”
“1000% recommend. We have been customers here since we moved to Quincy. They are fantastic and highly recommended. We are lifelong customers. Thanks for the great work Hancock Appliance team!”
9:30AM - 5:30PM
424 Main St, Melrose
Appliances
“I purchased a GE washing machine at Hugo’s. Although I went in knowing what I wanted, it was a very fast, straight forward and painless transaction. We were given a great price, (in comparison to other appliance stores) as well as super fast and efficient delivery! Thank you!”
“Highly recommend! Mary-Ellen and Beth went above and beyond to help me find the perfect refrigerator for my uniquely sized space. They were incredibly patient, knowledgeable, and genuinely committed to making sure everything fit just right. The entire experience was smooth, friendly, and accommodating from start to finish. It’s rare to find that level of personal attention and care these days. I’ll absolutely be coming back for all of my future appliance needs.”
“I had a dryer that wasn't working properly. Jim called back and stopped by the same day. Checked out several potential problems, which were ruled out, and fixed the one that cost practically nothing. I've been dealing with home contractors for 30+ years - you know the honest ones when you find them. Jim is one of those. Highly recommend for appliance repairs.”
“Will came out to look at the washing machine that stopped working. Was quoted $85 for the service and plus parts. Will fixed the machine within 20 mins no parts needed. There was a blockage because of a small sock. Machine working again. But $225 was steep. Labor no parts needed $140 for 20 mins. Will is a good service guy and knows his stuff. But expect to pay top dollar. Overall I would recommend Harrison Refrigeration because Peter is always very helpful and they are local.”
“This is my third appliance purchase with Tri-City. My first was to purchase all new appliances for a kitchen renovation, and then worked with them when I needed a new washing machine, and most recently a new dryer.Brian was able to help me select a dryer that would fit my needs quickly & easily over the phone, and coordinate a delivery and installation by a plumber for the very next day.The team was prompt with delivery, courteous and the plumber was efficient. The whole experience was easy, stress free and wrapped up in under 24 hours!”
“I'm always hesitant to call someplace like this because I have no head for mechanics of any kind so they could literally tell me anything, but my sister and brother-in-law use these guys and highly recommended them.
Well, when I tell you you can absolutely call them with confidence and without a doubt I am not exaggerating. Mike came out to look at my washing machine and was completely honest from start to finish. He found me a great price on a part I needed and gave me his honest opinion about the whole process and let me make up my own mind. He was friendly and prompt and when he was fixing my machine and noticed another small part that was probably going to fail soon, he replaced it free of charge.
Absolutely a great place Just like my sister said. I highly recommend them!”
“Home renovations can be stressful and overwhelming. Working with Nicole Verbeek at the KOHLER Signature Store by Supply New England was one of the more positive experiences we had during the design and renovation of our home. Nicole assisted us with with fixture selections for our kitchen, primary bath and powder room. During construction, Nicole was incredibly responsive, as field issues arose, to help us find alternative solutions and control costs. Get to this showroom and work with these folks. You'll be glad you did.”
“We have been renovating an old home over the last few years and the final project was a complete kitchen redo. Eric Rikeman from Adams Kitchen came up with an excellent design, that changed the layout to one that is modern, efficient, and smart looking. The quality of the cabinets is outstanding and the installation was expertly done. We actually had Eric and his team come back recently and do some custom cabinetry in our dining room to match the kitchen. I very highly recommend Adams Kitchens and Eric Rikeman.”
“Jimmie, my technician was a real pro. He communicated with me before the hot water tank install and brought a team to assist. It involved moving a washer and dryer out of the way and putting it back in place within a small closet. From past experience, I know what a difficult task that can be. But Jimmie and his team completed the job smoothly, safely and timely. I was very impressed by their professionalism and expertise.”
6:30AM - 4:30PM
875 Morton St, Mattapan
Appliances
“From the entrance they were very friendly and fast. Only the space is a little tight.
There is a small sign indicating that loading and unloading is through the other door. I think it should be a little bigger, since you can see it when you enter the main street.”
“Excellent and responsive staff. They helped me with my bathtub order including giving me a phone call ASAP once the tub was delivered so it could be picked up. John G went out of his way to help me with invoicing/accounting. I really appreciate your help! Thank you!”
6:30AM - 5PM
91 Hicks Ave, Medford
Appliances
“Jake from outside sales is and has been the greatest salesman I have ever dealt with the company I work for has been a Johnstone customer for a while, and when we have to deal with there inside equipment techs they are simply the best in the game!!! Dave Darling in particular”
“I recently purchased a LG Refrigerator from Beach Sales, the appliance was delivered, with the utmost care, their personnel is totally professional and courteous, one of the reasons I purchase all of my home appliances, the service is outstanding!!!!”
10AM - 5PM
723 Washington St, Quincy
Appliances
“Fantastic service from start to finish. Mike, Dan and crew were awesome every step of the way. We have a 1910 house - and wanted to burn wood more safely in our existing fireplace. We chose the Vermont Castings Montpelier II - wood burning fireplace insert. Service and product were excellent. I went to two other places that treated me poorly. So happy I found the Fireplace Store!”
10AM - 5PM
1339 Massachusetts Ave, Arlington
Appliances
“Very helpful staff who found a replacement hose and performed a custom repair on my 20 year old Panasonic vacuum. Works like new. Saved me the cost of a new vacuum. I would definitely go back for any future repairs or purchases.”
“There are two absolutely lovely individuals who work here at the tool rental. I had rented a carpet cleaner and the first person I met at pickup had made sure I had the cleanest one and the associated attachments. They also gave me a very informative walkthrough of the machine and its parts. Pricing and fine print was transparent without being boring haha. I would 100% rent here again purely for the excellent customer service. Drop off was smooth and both staff members were very kind and personable. :)”
6AM - 10PM
1100 Revere Beach Pkwy, Chelsea
Appliances
“Easy to get everything arranged with the in store flooring specialist, Soyal. Measurements and estimate took no time at all. The ACS carpet installers were professional and the carpet looks great. And at a great price”
“Always pleasure to shop here but some exceptions, counter customer service women are so nasty rude when ask for help = 0 ⭐ for them!!! Hope management watch and hear their below behavior.”
“I just showed up 20 minutes before closing and returned a ridiculous amount of Christmas lights and electrical boxes. The guy working was so patient with me. I had so many receipts and he was more than accommodating.
Also in general this store has gotten a lot better over the last few years. They updated the layout in some sections and have been stocking better items.”
“This is my third time purchasing appliances through AAA in Jamaica Plain. I am a repeat customer because not only do they give me a great price, (and will price match other competitors) their customer service is great! They are very knowledgeable about appliances and I was able to get exactly what I needed..they also provide a delivery service, which worked out great for me. They were not only accommodating and courteous, but they were there when they said they would be.”
“Good Afternoon, I have been coming to the lumber department for years now, and began going with my grandfather back in the early 2000s to help him find cuts of wood for his job. It was a tradition we had to go there after we would eat breakfast together on my day off from school. I have always been treated with exceptional service throughout my life whenever I needed to grab some plywood cuts for a bed, or something for my family. Those boys in the lumber department do their job to the highest level of satisfaction. One day, when I was shopping recently, I was disappointed in the management's treatment of them. One of the managers was constantly barking orders at them, and being incredibly unethical in his speech. I couldn't believe it, especially because those boys do an incredible job and are always attentive and caring, part of the Home Depot's core values. It seems as if one of those managers tends to sit on his behind and eat fast food all day while the workers break their backs. I'm just calling it like I see it. Pay those boys more! They deserve it.”
6AM - 10PM
564 Broadway, Saugus
Appliances
“Julianna and Gary helped me grab a General Electric AC that wasn’t on the floor yet. They did not hesitate to grab a forklift and grab me exactly what I was looking for. Amazing customer service!!”
“This is an excellent odds and ends shop with a whole lot of everything. Shower curtains of every color, party supplies, Christian, Buddhist, & Hindu devotional statues, febreeze of every type, large assortment of window treatments, keychains, things you hang from your rear view mirror & auto flair, Dominican, Haitian & Puerto Rican items, perfume oils, homegoods & cooking supply, candles, Chinese-made items for the home, balloons, cleaning supply,... No food I noticed (some candy). Prices are not a dollar, and veer from good to slightly overpriced but a store of real discovery. Worth the trip!!!”
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“Very good quality products. Prompt delivery. Highly recommended. Thanks for the great service! From placing the order online to delivery was a very smooth process.”