I don't know if it's because they're lazy but the whole no return on the first floor is giving uneducated, but can purchase exchange and return on the second floor is a mess. Legit minimum wait time of 15 minutes to return for no reason when the line downstairs is nonexistent.
August 2023
I don't understand what kind of staff they hire in this place, in all my experience trying to find something, I had this lady following me around and talking ugly for taking a pair of pants, I didn't say anything because I do have an education, but how can managers let her work here
July 2023
The customer service , managers and employees is the worst experience I have ever had in a Zara store. Even saying thank you you are met with a scowl. horrible experience.
