Jos A. Bank is highly praised for its friendly and supportive staff, particularly Rick and Dennis, who provide exceptional customer service. Customers appreciate the personalized assistance, with Rick known for his expertise in fit and style, making the suit selection process enjoyable and stress-free. Dennis creates a comfortable shopping experience, ensuring customers feel guided and supported in their decisions. The store is recognized for its clean and organized environment, adding to the overall positive experience. Many customers are willing to travel long distances to shop at the Burlington, MA location because of the outstanding service and selection. Whether it’s for a suit, homecoming outfit, or wedding attire, Jos A. Bank is recommended for a top-notch shopping experience that leaves customers satisfied and eager to return.
Rick helped me out of a huge jam. I was an idiot when measuring myself and stupidly bought my suit only which was a mistake. He got me going right as rain exchanged the suit and had me looking sharper than a tac. 10/10 customer service
July 2026
Perfect for suit/tux rental, or purchase. Great service! They treat you well, and provide 1v1 attention. Take thorough measurements & offer a bunch of options, styles, etc. but not so much that your lost.
