“My grandson decided to build a bed out of 2x4s. We visited last week and the staff was very helpful in finding all the supplies we needed. The bed turned out great!”
“Walked into the store a few days ago. I usually like to try to find things myself but when I failed I asked an employee who was walking in my direction. He knew exactly where my item was located. Without fail the employees are friendly, helpful and knowledgeable every time I visit the store. Thank you.”
“I was researching e-bikes and came across Highland bike shop. I saw they stocked the Velotric e-bike I was interested in. What a great experience. Very impressed when I walked in. Both the bike display area and service area were very neat and organized. I was greeted right away. I did my research and mentioned the two models I was interested in. Both bikes were pulled out for my inspection. Both the sales person and myself went out for a ride with both bikes. I was very impressed with that. I rode both bikes during the test ride and all of my questions about the two different models were answered and made my decision much easier to make. Such a nice, low pressured, and pleasing experience overall. The staff is super friendly and very knowledgeable. Highly recommended.”
“One of the window box brackets on my house finally broke after 20 years. I wanted to replace it with something similar. Thinking I could maybe find ones of a similar size, I brought the remaining bracket to Florence Hardware and showed it to them. They led me through the labyrinth and FOUND ME THE EXACT SAME BRACKETS. From 2 decades ago. This place/these lovely folks are a bit magical...”
“Good service the only thing the have to fix the parking lot to many pothole and one day I’m parked in front of the store open my car door soon I’m touching the ground my feet going deep in the freezing water big pothole i hope they fix that parking when winter is over”
“I went to Larry’s Heating, Hardware & Plumbing Supply as a last resort after visiting three other plumbing stores. Here’s a little backstory: I had taken the drain out of my tub, thinking it would be a simple fix. Turns out, it’s an old tub that needed a pretty specific piece(at least some kind of adapter) and I couldn’t find it anywhere. While I didn’t end up finding the exact part, I want to give a huge shoutout to Richard at Larry’s. He went above and beyond, he gave me advice, helped clean the old piece, and even let me borrow his tool so I could get everything back in place. I was seriously so grateful. For context, at the first plumbing store I visited, the guy just threw my stuff on the counter and told me to call a plumber. I get it I’m a woman walking into a plumbing shop…but Larry’s made me feel capable and encouraged me to be a problem-solver. I don’t know what else to say except thank you. Please support local businesses like this one. They make a real difference. 🙏”
“I've preferred Rocky's for years as my trusted local hardware store. It's always been clean and easy to find what I needed, everything marked and enough staff to help if you have questions.”
“Amazing selection and super helpful staff! I always find what I need, and they go above and beyond to assist with any questions. Truly a fantastic place for all your hardware needs!”
“This place is absolutely amazing. You have to go and see for yourself. If you need tools, power tools, and everything in between, they have them all. Also, prices from CHEAP to expensive to fit your specific needs. You can drop 40 on a cheap side grinder, or 150 on a better quality one. This place is a DIY persons heaven.”
“Recently had a return a product that was discovered damaged once I opened it yousan and sam regret and helping me get it exchanged and making sure that the new one wasn't damaged and everything went smoothly and it's kind of was already frustrating having to go back to the different store to return it's very rare nowadays to find people that actually take the time and provide outstanding customer service shout out to those two for all their help”
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
“Amazing service, and a surprising selection for a hardware store. Plus, when we couldn't find what we needed, the owner, Beth, was able to order it for us! 10/5 stars ?”
“Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked away completely satisfied with our selections. He couldn't have been more helpful! 5 stars!”
“Extremely helpful. I needed a 10-foot length of 6-inch PVC pipe for a non-plumbing purpose (squirrel baffles). No one else in the area was able to provide one, but The Granite Group came through!”
“I don’t know if you have a new employee in garden but I went there and it the best it has ever looked. I’m a Lowe’s girl however the plants look amazing and the area looks so organized and well kept”
“Shout out to Catherine Dayoff and the staff in the kitchen design department at Home Depot in Hadley. She really helped me figure out a countertop color to replace the worn red one in this small kitchen, and ensured great communication throughout with Ware Rite, the installation company. Great results. Thanks again!”
“I have Rented from them numerous times and never an issue always reasonable, reliable and they help all the time with great advice. Great dealing with old school business ways. Everyone in the company agrees they are for sure a class act.”
“The 1 star review is from a gentlemen who doesn't know how to lock his windows thus allowing cold air to slip by the sash......Harvey windows are fantastic, the company is incredibly responsive to any issues. I've been selling and installing Harvey windows for better than 25 years. I'm proud to offer them to our customers.”
“If you looking for home stuff or home improvement then this is the right place to go in springfield area. It has a huge selection home stuff here. Parking space also huge”
“Jerri in Appliance’s is amazing very knowledgeable and thorough! She did follow up calls and made sure my order was delivered! Thank you so much for your great customer service Jerri!”
“I had a broken key in my dead bolt. Zion, your key specialist, in the Memorial Dr., Chicopee store provided me with excellent service. He took time to try various methods to remove the remaining part of the key. Manny and Ian also provided assistance. I was impressed with all three of your employees. JHA, 7/14/23”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.