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“This was my first time going to this location since I just bought a car and made my first payment! The center was very clean and the folks were very nice👍”
“I’m about a month new with DCU and so far my experience has been fantastic though I have to point out one employee that was purely an asset! I was in the Burlington branch and Mercia helped me seamlessly! And even helped me do some things I didn’t know that could be done ! Mercia is truely an Asset to DCU ‼”
“Maria brito has great customer service and was very helpful with answering my questions. She helped my mom with opening her account. Look for maria when opening an account here.”
“The money management app and perks are really cool!The app takes too long to log into, and the services there fail a lot. They need to work on their IT side and investing there.Not 5 stars because I recently got off the phone and the person was rude. She hung up without asking if I needed anything else, or at least a goodbye. She sounded annoyed through the process of understanding how to apply for a personal loan.These are fundamental, customer service routines. So everyone else giving MITFCU the 1 star for rudeness, I wholly sympathize with them. I will update this review over time as I continue being a member, ESPECIALLY if I continue experiencing rude, customer-UNFRIENDLY behavior. Each encounter is 1 star off.”
“Ibeth, the branch manager in Waltham, was truly exceptional in assisting me with my loan issues. Her dedication and expertise shone through as she patiently went over the numbers with me during my three visits to the branch. Thanks to her, the discrepancy was identified and soon resolved. I am incredibly grateful for her outstanding support and professionalism. She made a daunting process much smoother, and I couldn't have asked for better help.”
“Juie C. Really cares about the customer. She went above and beyond to make sure my loan was closed and processed in a timely manner. She is a true professional and asset to the company.”
“Staff is always friendly and very helpful.
Over the years, I have experienced constant improvement in services provided. I highly recommend Metro Credit Union - Tewksbury.
Also, thank you for the notary service.
Shout out to Yeliber Calcano Soto.”
7:30AM - 3:30PM
202 Burlington Road MITRE Building D, Bedford
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“Kirsten was a great help and assisted me with my financial situation. If anyone is looking for a bank with excellent service and a friendly, supportive staff, I highly recommend working with Kirsten. She made the process easy and was extremely helpful throughout!”
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“It is sad when I see people complaining of getting scammed I was ones in this shoes and I know how it feels like, but I was able to get back all my funds though a private security institution that took my case and helped me recover mine you all should try.”