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9AM - 3PM
15 Greenleaf Way, Burlington
Credit Unions
“I’m about a month new with DCU and so far my experience has been fantastic though I have to point out one employee that was purely an asset! I was in the Burlington branch and Mercia helped me seamlessly! And even helped me do some things I didn’t know that could be done ! Mercia is truely an Asset to DCU ‼”
“It was a pleasure working with Crasandra Seng throughout our HELOC loan application. She was knowledgeable, responsive, and made everything easy to understand from start to finish. We truly appreciate all of her help and would highly recommend her to anyone looking for a smooth and positive lending experience.”
“Friendly staff, excellent customer service, and a strong sense of community. They truly care about their members and make banking easy and personal. Highly recommend!”
“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”
“I LOVE HFCU! I've been a member for well over a decade and they keep getting better. Their fraud alert texts are so helpful. They have so many quick ways to reach support in various departments via chat or phone or email or app. And every time the person I'm connected to his helpful, and every time the issue gets resolved. They're the best!”
“The staff here are very knowledgeable super friendly! I would choose this bank especially at this location over any other banks! Thank you Adiene and all the staff members here for always making my visits feel welcome everytime I stop by.”
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“Since coming to you from a bank , for the life of me I’m trying to figure out out why I don’t do this years ago . The Customer service is above par, no added or additional fees . Numerous locations around Boston . What can I say EXCEPT I’m HOME…..”
“I needed a cashier's check for my first month's rent payment and Octavia was able to help me understand if I was eligible to get a cashier's check at the Members Plus because my original credit union is a part of the Co-op shared bank program and with my bank I would be able to get a cashier's check at their location.
I arrived at the location and Octavia was nice and ready to help me with the understanding what I needed to fill out and confirming with me multiple times the amount I needed was correct. This was my first time attaining a cashiers check and she was a real help throughout this process.”
“By far one of the best banks I’ve ever done business with. It’s such a pleasure to work with an institution that puts their customers first. The staff is AMAZING, PATIENT, and on top of things. I can’t express how appreciated they make you feel, it’s been an absolute pleasure to deal with LFFCU. They are the definition of “Easy Banking”.”
“Maria brito has great customer service and was very helpful with answering my questions. She helped my mom with opening her account. Look for maria when opening an account here.”
“The money management app and perks are really cool!The app takes too long to log into, and the services there fail a lot. They need to work on their IT side and investing there.Not 5 stars because I recently got off the phone and the person was rude. She hung up without asking if I needed anything else, or at least a goodbye. She sounded annoyed through the process of understanding how to apply for a personal loan.These are fundamental, customer service routines. So everyone else giving MITFCU the 1 star for rudeness, I wholly sympathize with them. I will update this review over time as I continue being a member, ESPECIALLY if I continue experiencing rude, customer-UNFRIENDLY behavior. Each encounter is 1 star off.”
“I have been with Jeanne D'Arc for years, since I was able to open an account with a bank I could trusted. They are very dedicated and supportive in all of the branches that I've been to, in MA. I smile and show them respect. Understandable, not everyone has that positive spirit with issues or concerns already in mind when they get there. If we all could see things from others views, maybe there wouldn't be much angery comments I've seen on this site. I just wanted to show these branches some love. We all deserve respect and support working in these professions. It's not easy. I hope this helps others choose wherever they decide to go. Have a blessed day!”
“Ibeth, the branch manager in Waltham, was truly exceptional in assisting me with my loan issues. Her dedication and expertise shone through as she patiently went over the numbers with me during my three visits to the branch. Thanks to her, the discrepancy was identified and soon resolved. I am incredibly grateful for her outstanding support and professionalism. She made a daunting process much smoother, and I couldn't have asked for better help.”
“Ron and Jason are always great awesome people to work with! I never run into any issues with them. They're so friendly and understanding. I would definitely recommend them to anyone!”
“Juie C. Really cares about the customer. She went above and beyond to make sure my loan was closed and processed in a timely manner. She is a true professional and asset to the company.”
“Kirsten was a great help and assisted me with my financial situation. If anyone is looking for a bank with excellent service and a friendly, supportive staff, I highly recommend working with Kirsten. She made the process easy and was extremely helpful throughout!”
“Staff is always friendly and very helpful.
Over the years, I have experienced constant improvement in services provided. I highly recommend Metro Credit Union - Tewksbury.
Also, thank you for the notary service.
Shout out to Yeliber Calcano Soto.”
“Honestly I do not understand the negatives reviews. This bank has been so helpful to me in so many ways for me since english is my second language and I sometimes struggle with the language (I'm still learning) They are very patient and try to understand me and help me understand everything. I've called them so many times in my last vacations with problems and they always resolved and helped me in every situation that I had during my vacations. I love how they take care of my money by putting limits on me”
“Love this place. Since I got rid of Santander 15 years ago and moved to Jeanne D’Arc, I haven’t had any issues. Got a personal loan and a car loan from them great rates.”
“As someone who worked at Massachusetts General Hospital for over 30 years I will say there were many, many benefits for me as an employee. One of the benefits was having easy on-site access to this credit union. I have been doing some of my banking with this credit union since I started at MGH and have always received top-notch service. As an employee, having the credit union on-site meant that even on a busy work day, it was still pretty easy to swing by to do some banking if needed. There is also ATM access but the personal touch was always my fave. I've seen some of the credit union staff come and go over the years but it is safe to say that everyone I have encountered has always been unfailingly kind and helpful. This is a full-service institution with most of the banking services anyone might need. I also appreciated the calendars they provide at the end of the year for the new year to come. For years, the credit union calendars with the lovely photos of Boston gracing each month, would hang in my office. What banks give anything away anymore? There may be some here who remember the days, long gone by now, when banks, eager for your business, would offer gifts for opening up an account. Bravo to good service, a great work ethic and well-trained helpful employees. Now that I am retired, I will miss the more regular interaction with the bank staff that I once enjoyed but I am happy to know they are still there and going strong. It's hard to like a bank these days, but I like this credit union. There is also a branch in Cambridge and another in Charlestown either of which which might be easier access for some folks since access into Mass General during these days of the pandemic is not easy unless you work there or have a medical appointment.”
“My husband and I just bought a home. We used Naveo as our mortgage lender. Ana Santos was the person who guided us throughout the whole process. Ana is amazing. She is professional, efficient and empathetic. She made this journey so much smoother. We so appreciate attention to detail and intuition about the information and questions we had. I highly recommend Naveo and Ana Santos for your house buying journey!”
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“This was my first time going to this location since I just bought a car and made my first payment! The center was very clean and the folks were very nice👍”