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“Great experience when upgrading my phone. Ali is patient knowledgeable and able to handle a busy situation. Several customers had problems that required him to spend time on the phone either clearly incompetent reps but he persisted to get everyone exactly what they needed. Give this guy a raise!”
“Went in with my brother for an upgrade. We were greeted by rikki who was awesome. He made the process seamless easy and efficient. I was in and out in a hour with a brand new phone and a great deal, I’ve been in sales for 14 years and highly recommend rikki!”
“Ricky helped me out when I came in yesterday! He was very knowledgeable and personable- and most importantly got me the help I needed right away!
Thanks!!!”
“Many many thanks to Neet. She has so much patience with people who really don’t understand technology. I have to say she was so kind. Understanding and just a wonderful person. Thank you Neet for helping me out with my new phone ??”
“This place was amazing! I had a lot of questions and problems, but the service was extraordinary. They were patient and helpful with my questions especially Fernando and his manager Samantha? I really liked that even after a lot of work they had smiles on their faces.”
“Today we had such a wonderful, educated, polite, knowledgeable kind man from Astound. His name is Jorge Mutti. He fixed our tv which we have had so much trouble since we upgraded. He is just A+plus off the charts. He is such a credit to your organization. You can’t imagine how pleased we were with his service.”
“Huge thanks to Daniel and Top for their amazing service! After three weeks of struggling to get this done, they stepped in, took ownership, and made it happen. They tried multiple options and completed the transfer smoothly. Really appreciate their effort and kindness!”
“Went to your location last week to add a line to existing phone. Man at door explained to us we had to go to Connecticut store to do what we were looking for.
Drove 2.5 hrs round trip , waited an hour in the store for them in 5 seconds to tell us it could not be done
Decided to go back to the Bellingham store, this time, was greeted by Jacob. We shared our situation. He kindly listened, explained, thought about a couple of things, explained in detail the steps we need to pass to be able to do what we wanted.
He is exceptionally knowledgeable , kind, and patient. He guided us with a positive attitude, and was able to achieve what we needed in about 20 minutes! What an asset to your company!! We are grateful that we didn’t give up after being pushed away from 4 other representatives from the Comcast company including a manager in the Connecticut store.
If anyone needs a professional, knowledgeable representative on questions regarding your phone, options and availability this guy can make it happen. Thank you Jacob Oliveira!!”
“I had an issue with my new phone protector and Cody at the Framingham store helped me out. He was a whiz and was able to fix my issue in literary a minute. Excellent customer service and is well deserved of a bigger role at Verizon.”
10AM - 7PM
37 Pond St, Ashland
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“I had a complicated issue with my phone and switching from a different service. Andre was absolutely wonderful in helping me along the way and guiding me to exactly what I needed. I appreciate the incredible customer service and will definitely return again.”
“I want to commend the salesperson Lady Maryland for her exceptional professionalism and empathy.
During our interaction,I experienced and episode of anxiety,and she handled the situation with remarkably patience and understanding. She remained respectful and supportive while still being knowledgeable about the product. She took the time to help me feel at ease,explained everything calmly. Her empathy and professionalism truly stood out.
She really cared about my well-being and I truly appreciate her kindness.
Thank you!”
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“I came in begging for help. From Canada and no US cell phone and no way to tell my son where I was. The staff immediately emailed my son and then set me up with international service and new 5G phone. I wa thrilled to have someone willing to educate this 91 year old lady and make my life simple again.”