Astound Broadband powered by RCN receives mixed reviews. Some customers report being with them for many years, praising the extremely reasonable rates, fast and great internet service, and real people with real concern. The account set-up and installation process is often described as easy, fast, and professional. However, other customers express frustration with billing, noting that the first bill was higher than expected due to fees and discounts not being applied immediately. The company offers applications for internet discounts for students or lower income households.
