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“Pan Pan is the absolute best, he helped me set up a brand new phone when the motherboard to my old one got fried (10 minutes before he was supposed to close the shop. He stayed open just to help.) He got me a brand new phone with a fresh screen protector that was able to integrate with my current network, LIFE SAVER.
I came back because the customer service was excellent and they helped me integrate all my apps into a new computer for similar price. Helped me maintain internal parts of my job twice at last minutes notice. Hands down 11/10. I’d spend the time to come downtown anytime than waste it at Target or Walmart.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“Amazing experience! The staff was incredibly helpful and knowledgeable, making my phone upgrade a breeze. I left feeling confident about my new device and plan. Highly recommend!”
“Kean and Daniel at UBreakIFix seem personably-outgoing and technically-proficient. Kean replaced my laptop's screen--parts they warranteed for one year--replaced the storage drive with a larger and compatible SSD I'd bought from Amazon, and copied all my files. When excluding the cost of the drive, the repair cost about $330, which was 60% of Best Buy's Geek Squad estimate of $550. Additionally, Kean found a warped battery that could have ruined my computer, and I paid about another hundred for him to replace it, also having a warrantee--well-worth the cost, considering what the old battery could have damaged. I also told them the stylus had stopped working, which Kean got working--didn't even charge me. My job wasn't even an easier one, due to the BitLocker encryption on my original Windows 11 drive he didn't initially know about, but they did not raise their quote, and they kept me fully informed about the job status. Geek Squad would have charged me tons more for all of this. Going with Kean and Daniel at UBreakIFix helped me a lot. I'm happy.”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Nathan was such a knowledgeable, intelligent, awesome Verizon representative it was an absolute pleasure. It you want great genuine service. Swing through an ask for Nathan or Ed.”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“I had a great experience at the AT&T store on Seaport Blvd. Elijah was very patient, professional, and respectful. He helped me transfer my number with clarity and dedication. Excellent service.”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Amazing experience here with Khristia! She was so helpful and clear with every step! She gave me the most valuable, professional, and best experience I could have.”
“I want to recognize the exceptional service I received at the AT&T store in Cambridgeside Galleria, specifically from Assistant Manager Emely, along with team member Paolo. I hope this feedback reaches store leadership and AT&T corporate because their support truly deserves recognition.
I came into the store after a very distressing experience with an AT&T phone representative that left me frustrated and in tears. Emely immediately stepped in with professionalism, empathy, and a calm, solution-focused approach. She took full ownership of the situation and advocated on my behalf to ensure my issue was properly addressed and resolved.
What impressed me most was her willingness to go above and beyond. Not only did she resolve my concern, but she personally went behind the scenes to find a box for my return, carefully packaged the device herself, and secured the shipping label so everything was ready to send. That level of initiative, care, and attention to the customer experience is rare.
Paolo also stepped in to assist and provided supportive, professional service throughout the process. Together, they turned a very difficult situation into a positive one.
Emely’s leadership, compassion, and commitment to customer care restored my confidence in AT&T. Employees like her represent the company at its best, and I strongly believe she deserves recognition for her outstanding service.
Highly recommend this location — you will be in excellent hands.”
“Darwin from the Revere site was extremely helpful in upgrading my apple phone. Explained the changes to the new phone and encouraged me to come back if I needed help.”
“I had such an amazing experience at the Southbay AT&T. I worked with Jasmine the manager and Joessy as well as a few different staff members, they were extremely busy but also supportive and attentive to each one of the customers they were helping. I had an amazing time they took care of my bill, explained everything in detail and even demonstrated how to use my new iPhone. I recommend this location to anybody who looks for good service and free parking! I will be back, you ain’t getting this service just anywhere!!”
“Raul was great, super nice guy very knowledgeable and efficient. He found us the best deal for the price range we were looking for. Got in got out in no time, very happy with this service and to be joining AT&T”
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“Sulayman was extremely helpful when I came in to get a new phone. He helped me decide what phone is best for me, and he picked the perfect phone. He was kind, courteous and extremely respectful. He was friendly and if I could give him 6 stars I would!!!”
“Blew a resistor, ordered it, and Michael was able to get it replaced the same day when it came in at a great price.
Staff were friendly too.
Coffee machine back in business.”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“They replaced my screen in 20 min which was great, but screen was faulty. I went back, and they went to great lengths to replace it with a working screen, quickly and free of charge. Friendly enough staff, and overall a good experience.”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
“My screen stopped working on my iPhone the day before I was supposed to leave for Mexico. Calvin was so sweet and kind in helping quickly fix my screen without any hiccups. 10/10 experience!”
“I called EVERY shop within a 5 mile radius. This one is the best. They repaired my samsung s24+ when no one else was willing to. The screen came apart from the casing after i blew air in the charge port when i get a water warning. 1 shop i wont mention told me the phone is trash.
Customer service was great, their techs are the best. Highly recommended”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“I have significant issues with the fact that the store is terribly understaffed, but five stars go to Marshall specifically who shows angelic patience in the face of frustrated customers. Please hire more people or you risk burning out the really good ones you have in place.”
“I had some issues with my iPhone 13 GPS not working and needed to switch to an iPhone XR. Mr. Andrew was incredibly helpful and handled my case with utmost professionalism. Thank you very much for your help, Mr. Andrew! You are the best!!!”
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“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”