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“Steve killed it today. I showed up at 11am on a Tuesday and the store was busy for a midweek day. Nonetheless Steve picked the ideal set of options for me in minutes and the first one was the winner. Walked out 30 minutes later with the most comfy shoes I’ve ever run in. Wallet was a bit lighter though :)”
“Friendly workers. Running shoes, clothing, and gear are all high quality.I give 4 instead of 5 stars for two reasons. Mainly, there is no info on the shoes on the wall display. The Boston and Brookline locations list things like the model, stack height, and drop right next to the shoe. Cambridge really needs to do this.Secondly, the 3 shoes initially brought out didn’t match my foot scan at all. It was odd. But I did find a pair of Nikes I liked and was able to order them from Nike directly in the width I need. Note that width options are limited in most running stores. So I don’t fault Marathon sports for not carrying the wide.”
“Genner and the other associate were very helpful. They had a great selection. Unfortunately, all my items had to be billed separately and Genner was very patient in processing multiple orders. Thanks for the great service.”
“I live halfway across the country and ordered 2 hats I had tried for weeks to find online. Teddy got them shipped quickly, and they are perfect! Thanks, Teddy! Would definitely highly recommend”
“Simon’s is a Boston gem! Yendry helped me find boots, a bag, and a pair of gloves at Simon’s Shoes on Tuesday- was some of the best customer service I’ve experienced. The store has a great selection and I’ll be back for more goodies soon.”
“It was my first time at Marathon sports today, and I was completely blown away by their service. John really took care of me and was very knowledgeable. I understand now why I was recommended this place. No other businesses compare.”
“Great customer service experience! I was greeted by multiple people on the way in, and a great sales associate helped me to find what I wanted! And I love my shoes -- I would definitely go back next time I need gear!”
“I have been going to this store for the last 7 Years plus ! Lady and Gent have been amazingly helpful, very polite , and it is the only store of its kind in Boston . If you love yourself then you know they Only Sell Quality! Period . The 1 star should shop on line rather then go feel and try their amazing stuff !Thank You !”
10AM - 6PM
46 Main St, Concord
Shoe Stores
“I am from California, and was just on a trip to the Northeast for the first time. I wandered into Footstock after having lunch in Concord. I really did not need shoes for this trip, but I saw the most perfect pair of lightweight leather slides that I need for a different trip later this year. The saleswoman was so helpful in assisting me to try the shoes, and informed me how to ensure that slides will stay on the foot, giving me a little pad for each shoe. I was wondering how I would get them home in my already full suitcase. I was musing aloud about having to press the shoes together, and leave their box behind. She offered to have them shipped, at my cost. I was very happy to accept that offer, because these are expensive shoes, over $200, and they deserve to be treated properly. And then....I was directed upstairs to the sale area!! Wow!!! Terrific styles and prices! I will most definitely return to Footstock when I visit my friends in the area again. An absolute gem of a shoe store! Thank you for all of your care.”
“Thank you Ronan for helping me find the perfect pair of Hokas! Your patience and and good nature were much appreciated, as were the helpful suggestions that led to a great fit!”
“The staff here are unfailingly friendly, helpful and knowledgeable. It’s always a pleasure to come to this store. They’re never pushing their products and they’re not snobs about their gear. It’s not what you’d expect! It’s better!”
“I was impressed by the great level of service.The honesty of the owner,in helping me to address my issue.and last but not least the quality of the repair work, It was outstanding, my old worn shoes are now better than brand new. Awesome work!!!”
“Isabel & Eva are wonderful! Made my shopping experience terrific and a breeze! Loveeeee my new woven tote think it’s my new obsession… thanks girls and thank you Madewell for not disappointing! Visit them everybody and will definitely be back :-)”
“Not very talkative, but very quick and efficient. I went there to get special shoes. One quick visit to get measured, and came back in two weeks to pick them up. They did a great job on the shoes. Very satisfied.”
“Thank you Holly who is the manager here who helped me through an incredible circumstance divine intervention by the way things went well today looking forward to seeing you again very soon and thank you also for sharing information on the boots LOL virtual hugs sister friend I wish everyone in that store was as kind as you?”
“Chappy is My favorite store!!!!
If you’re looking for a place where every piece of clothing feels like it was handpicked to be special, this boutique is an absolute treasure. Every time I walk in, I’m greeted by a cozy atmosphere, thoughtfully designed to inspire style and creativity.
What makes this boutique truly unique is its impeccable curation—every item seems to tell a story.”
“I was in your store today and I was assisted by a young man named Brandon. He was so patient with me and extremely helpful. I bought the shoes that he suggested for my 13 year old son and he loves them! Give Brandon more money ? Happy Holidays!!”
“Love my new pair of short boots. They are beautiful, made from the highest quality materials, and will last my lifetime. My posture has never been better, my lower back pain gone, and my sleep much deeper and more restful. Better than chiropractic, physical therapy, going to the gym, and acupuncture because it immediately corrects the root cause of the problem - the shape and strength of your arches!
Cons: The clogs take 8 weeks to be made and are a little noisy.”
“The customer service team at this location is a caring and dedicated crew. They are extremely patient with my elderly mother and they are fun for me to shop with as well. Highly recommend the personal shopper appointments, in particular - at no extra charge.”
“I have a big foot 12E (extra wide). I want to try shoes before I buy so online shopping is out.The options were suitable. The staff were amiable, personable, and knowledgeable.(Stoneham MA)This will be my footwear provider.Overall, a pleasant and productive experience.”
10AM - 8PM
328 Newbury St, Boston
Shoe Stores
“I was having trouble returning a item at the store so they redirected me to the customer service on the app and I got the agent Morgan. S which was a really helpful and made it so easy to understand. The vans have always given me 100 % and I have never had a bad experience at vans.com”
“A lot of shoes were on sale, but not all the sizes are available! But staff there were very nice, they ordered the boots for me! It was a pair of timberland. And I received the email later!”
10AM - 8PM
329 Newbury St, Boston
Shoe Stores
“Kate and Kat are theeee best. Finding new jeans can be a challenge, and Kat was incredibly helpful, not to mention a hoot! I’ve never had such a pleasant shopping experience like the one I had here last week.”
11AM - 7PM
29 Brattle St, Cambridge
Shoe Stores
“I brought my toddler in (with a stroller) and everyone was so friendly and helpful. I appreciated that the team brought the shoes out so quickly since my toddler was very anxious to see the shoes and was also was getting tired after a long morning out. My daughter loves her new shoes and I love mine, too!”
“I was in Boston for work and felt a pull to the New Balance Global Flagship. Had my first NB in middle school and was happy to find a great fitter and perfect shoe for my current activity needs. Recycled materials and made in USA is a great story as well.”
10AM - 8PM
722 Fellsway, Medford
Shoe Stores
“Reliable and affordable spot for cute clothes for little ones. The quality is very nice and holds up well enough to be passed down to younger friends or siblings if they've got 'em. I wish there were fewer super-gendered graphic designs, but as things are, everything is brightly colored and appealing and my son loves it (and every once in a while, one of those graphic items will be so adorable that it's heartbreaking to give it up when your kid grows out of it). Even if nothing here otherwise appeals to you, the fleece drawstring pants are the best and warmest thing your kiddo can wear in the winter, and are always worth stocking up on. A lot of other baby clothes shops at a lower price point than this do not have clothes with as nice of a fabric or as sturdy of a seaming as Carter's, and Carter's is not expensive in the first place. So anyway - solid shop, nice and patient customer service, non-annoying traffic nearby. Kind of a no-brainer if you have little ones or are shopping for someone else's.”
“My husband purchased his wedding tux at Milton's and had a fantastic experience! In his words - "the customer experience I received from Tim was top notch. He was friendly, professional, and helped me find the perfect tux for our wedding. He was able to fit all my groomsmen for suits as well and made the process incredibly easy. I would recommend Milton's to anyone looking for a tux/suit for any occasion!"”
“Really helpful sales people and great clothes for any age man. Over the holidays i was looking for a particular item that was sold out. I called customer service and got an agent that should be a trainer for all phone agents. He, Benjamin, tried his best to find the item and kept me informed as we went along. Ultimately i didn't get the item but it wasn't for lack of effort.”
“This is a Boston sneaker store "hidden gem" but a 40+ year staple for locals. They have classic & modern sneakers alike, with an emphasis on the 3-stripe local favorite Adidas (including she'll toes, top 10, and modern offerings). There are also Nike, Champion, Fila, etc. Brands. Along with Men's, women's, and childrens sneakers and slides, there is an array of clothing for sale.”
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“My wife and I have both purchased nice, quality shoes here, but their real bread and butter is the kids selection. Rather than purchasing cheaper shoes at Walmart, Target or similar that break, get ruined or kid grows out of in a few weeks, we decided to start going to Michelson's when our son started running around outside at daycare all the time and 100% do NOT regret it. The staff is super friendly and knowledgeable about inventory and the one time our son's shoes have torn in the four years we've been going, they let him exchange for a new pair. Every other pair have last for multiple seasons, and he's outside a LOT. he's also excited to go (and I've noticed other kids are as well) to see their "pet alligator" - who lives in a wall cavity behind the cash register. They knocked it out of the park with that thing.”