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“On 7/15/24 I brought my iPad into the Verizon Store on Technology Dr. in Hudson MA. Three days prior my iPad had lost its cellular connection. I had the good fortune of having Michael assist me. He spent quite a bit of time trying to resolve the problem on his own, with assistance from another employee and with tech support over the phone. Additionally he was able to help other customers while working on my issue. We were getting to the point that I was going to have to go to the Apple Store and determine if it was a hardware vs a network issue. One last attempt and success was achieved! He could have thrown up his hands at any point but didn’t. Verizon is lucky to have Michael (sorry I don’t remember his last name) as an employee. When it’s time to upgrade I will definitely return to this Verizon store. Thank you Michael and thank you Verizon,”
9:30AM - 7:30PM
129 Highland St, Worcester
Mobile Phone Accessories
“Fantastic service! My friend recently got a new phone because his old phone was not turning on. So we were having trouble getting into his Google account on the new one. So we took his old one here and a friendly employee immediately got to work helping us and taking apart the old phone. Replaced the power button to no avail but came to the conclusion it was the motherboard and would need further repairs if we so inclined. She didn't want to charge us but I gave her a tip anyway! You are in good hands if you go here!”
“Jayden was absolutely amazing! He was helpful, friendly, and made everything so easy from start to finish. Excellent customer service I really appreciate all his help and highly recommend him and will be back!”
“Amazing customer service 😊 !!!! I will recommend everyone to go to the place. 5 ⭐ ⭐ ⭐ ⭐ ⭐”
“I came here to replace the battery on my iPhone 11 and got a really great price. I also picked up a case they had in stock for a good deal. The guy working there answered all my questions and helped with some technical concerns I had. I definitely recommend this place if you’re on a budget and need honest, quality service.”
“I had such a great experience with this place. Sai and Addy were so professional and explained everything so thoroughly. I would recommend this place to everyone.”
“Anthony is great. I have been to the store a few times. Both Anthony and Anthony #2 and Andrew are very knowledgeable. They are super helpful. They can troubleshoot and fix anything”
“Try to reach you .. no body picking up the phone… I have a MacBook Pro .. and a screen protector… can you install it for me .. I will pay.. please let me know know sir.”
“Anthony was AMAZING. I am technologically unversed and he went thru everything to help. He was professional, helpful and VERY personal. High marks to him!! Thank you!”
“Rodrigo went above and beyond to help my girlfriend. Her phone, brand new, mysteriously broke over night and she had to jump through some crazy hoops just to get it sent back. Apple gave her a loaner phone, but she needed her number for work codes and when she called, AT&T call center had her on hold for an hour and half and refused to help her. When we went to the grove st location, hoping it would make a difference, Rodrigo stepped up and made everything come together, set her phone up, and got rid of the stress. He did this while juggling other folks needing help, and frankly it was quite impressive how attentive he managed to be while tasked with manning the store alone. 5 star service - thank you Rodrigo.”
9:30AM - 8:30PM
270 Pleasant St L, Worcester
Mobile Phone Accessories
“One of the best Multiservices store in worcester, from fixing computers, replacing your phone's screen, paying your bills and even activating new lines of service with a lot of different prepaid companies.”
“Shout out to Cricket Wireless for going above and beyond to assist me with a technical issue. They were truly dedicated to finding a solution that worked for me.”
9:30AM - 7:30PM
333 Grafton St, Worcester
Mobile Phone Accessories
“Alexis BIG DOG...This is the guy right here...remembered me from months before AND my issue AND took care of my mama who doesn't have a clue w phones. Good guy nice guy....the girl I forgot her name but she was super nice too”
“Elshad is amazing!! He is VERY talented and knowledgeable and beyond that he is very honest. I went to Elshad today as my touch screen for my iphone X was not responsive. He first tried to fix it without changing the screen. He then gave me a very competitive price and he gave me a one year warranty. He was so good that I wanted to give him a little more than he had quoted me but he refused to take it as he said if he wanted more money he would tell me that other things were wrong. He is a good man. Go see him if you need your phone fixed. Thanks Elshad!!!”
“My experience with agent VJ ATT was incredible. I really appreciated his patient and professional service. I honestly recommend going to the store; for me, it's the best store in the world. This was the boy with the iPhone 17.”
“Everyone in there went above and beyond. Mark, Jamaale, and Casey were all so kind and helpful and not even only to me. The issue Eye was having caused me to be in the store for many hours and Any other customer that came in while Eye was in there they were also so kind and attentive to. That day also happened to be the day the higher ups were in the store (including Mark) and it was still so great even with what Eye’m sure was added pressure.”
“Cant express enough how much of good job these guys consistently do and always committed to providing exceptional service. I've gone a few times whether it be Jeremy, Abner, or Jose they always make sure to take care me and make sure I leave with a smile on my face. 5 out of 5”
“I’ve gone in a couple times now for a phone issue. I’m always greeted by a tall’ish (maybe 6’2/6’3) man who kinda looks like a baby wearing glasses. I’d look for him if you need help. He never tries to sell you anything - just super helpful.”
“I'm very happy with my cricket service, and thanks a lot to Rosa because she always help me every time I go to her location, she always provide me an excellent service”
“Justin did an outstanding job replacing my phone and those of others in my family. He was very attentive to my particular requests and took the stress out of the situation of replacing my broken phone. He was thorough in all aspects. An amazing representative of Cellular Sales.”
“Alice did an amazing job replacing my phone screen! She fixed it quickly, and the quality of the work was excellent. My phone looks brand new again and works perfectly. The whole process was fast, professional, and hassle-free. I highly recommend Alice if you need your phone repaired! Thank you so much!”
“I had a great experience with Carlos at the Millbury AT&T store. After dealing with two frustrating visits at other locations, Carlos really came through for me. He went above and beyond to fix everything and made sure I left happy. His friendly attitude and determination to help was amazing. If you need assistance, Carlos is the one to go to. Highly recommend!”
“I had a great experience with Logan at AT&T. He helped me get my new phone and made the whole process smooth and stress-free. He took care of everything from start to finish, set everything up correctly, and made sure I was comfortable with my new device before I left. Logan was patient, professional, and clearly knew what he was doing. I really appreciate how easy he made the upgrade process — he’s excellent at his job!”
“Walked into the T-Mobile store yesterday to replace my broken iPhone 16 Pro. Peter Seng was my representative. He was able to quickly look up my insurance information, verify, and within 15 minutes hand me my new iPhone 17 pro, with all my data already transferring onto it! I would recommend this T-Mobile store to any existing or new customers, and a special thank you to Peter Seng- YOU ROCK!”
“Excellent service, I have had a number of phone carriers and have never had a good experience in store. David, the store manager, made everything so easy. He was knowledgeable and personable unlike a lot of representatives I’ve dealt with in the past and knew everything AT&T had to offer. I will 100% be back to this store if I need anything else”
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“Watched Cory handle an extremely difficult ongoing issue for the couple ahead of me… what had been going on since last September ,was resolved in 20 minutes! Now THAT is excellent customer service!!!!”