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“James helped me find a screen protector for my iPhone and headphones for my trip and provided me great Custer service highly recommended him for anything in electronics and phones I’ll be back for sure”
“I had a very good experience here. The owner was friendly and honest. He was able to fix my daughters iPhone screen very quickly even though we didn’t have an appointment. The owner is very knowledgeable and has reasonable prices. I definitely recommend.”
“GREAT customer service. The manager Luan was phenomenal. He was so helpful, patient & kind. Got my new phone transferred and found old pics I couldn't locate. 10/10 recommend this store.Thanks Luan”
“We were serve today by Fraebert Velasquez. He was outstanding . He provided service to my wife and me.He was excellent . I recommend him to everyone. Verizon is lucky to have him.”
“After 2 months of blood, sweat and tears trying to upgrade my phone online with Verizon, it was done by two very nice and talented people at the Verizon Store in Hudson. They were patient with my balky, broken old phone and got me up and running with a better plan. I recommend them to one and all.”
9:30AM - 7:30PM
129 Highland St, Worcester
Mobile Phones
“Friendly and honest service, bought an iphone including screen protector and case for it, great value for the price paid. Clear and reliable communication, certainly preferred place to have all your tech fixed in the town! Thanks guys!”
“My wife purchased a new phone and they now have e-Sims. So we stopped here to try and make the transfer of the phone a little easier as they deal with this more frequently than us.Vick was very willing to help and made the process very easy.So not only do we recommend the cricket phone service but also personal stores customer service.”
“I came here multiple times and it’s honestly the best phone repair in Worcester ! I 100% recommend, and I did not have to wait long, amazing service && awesome employees !!”
“The people at this store were very knowledgeable and were able to help with account changes and phone ordering. I've been to this store before and have always referred friends here.”
9AM - 9PM
46 Auburn St, Auburn
Mobile Phones
“It’s a typical Verizon store. For sales reps, they are decent in comparison to other places’ reps I’ve dealt with. They’re still trying to sell you tho, don’t let the smiles fool you! One of the better Verizon stores overall”
“Fixed my smashed iPhone screen in less than 20 mins and was so nice to every customer in the store. I haven't witnessed such good customer service a quite awhile. Highly recommend.”
“One of the best verizon stores around, all the staff are extremely thoughtful, helpful, knowledgeable and honest. Especially the sales representative who helped me, named Nate. He will go above and beyond to make things right and to have the customer leaving happy! This is my experience, and when I go back in the future, I'll be looking out for him. Thank you verizon, and most of all, thank you Nate!”
“Went in to switch multiple lines over, Wiguen and the team there were patient and walked us through the process and answered all of our questions without feeling overwhelmed. Great customer service experience!”
10AM - 6PM
391 Shrewsbury St, Worcester
Mobile Phones
“Took my iPad in an hour before they closed (cause god forbid my schedule could get any worse than it was) and the person there was SO sincere about me being an hour late and then having to wait thirty minutes AFTER hours for me to get back to get my ipad (girls gotta do something. Definately not what I did though. Was not a good idea) got my iPad and I feel like I have a whole new iPad! Would recommend for any repairs!!”
“Dominick at the Shrewsbury MA store did a excellent job explaining everything and he fixed all my issues. He should get a promotion or a pay raise. He is a true professional. You don't find workers like him nowadays that don't cut corners and like to get the job done the right way. AT&T is very blessed to have him on their team.”
“My phone died in the night and I couldn’t get it to reboot. I really needed it for work today. I went to this Verizon in Westboro right when it opened at 9am and Randy fixed it for me within minutes. I’m so appreciative! And thanks for opening at 9! The other stores are 10 and 11 and that’s late when you’re needing help. Thank you!”
“One of the best Multiservices store in worcester, from fixing computers, replacing your phone's screen, paying your bills and even activating new lines of service with a lot of different prepaid companies.”
“Due to a miscommunication on FedEx and the online shopping app wish this business received an unfair review that had nothing to do with their service. The employees here are very pleasant. When their is a miscommunication if you ask them about it, they are usually very knowledgeable and can explain the circumstances to you. Very friendly. Good service. Well recommended.”
“Rep Aniya, showed me today that that store will be in responsible hands. Good communication, great patience while contacting and speaking to multiple agents over the phone in order to successfully complete my transaction which was somewhat less simple than usual. She requested assistant from her peers when needed & di provided an overall A service.”
“Every time I go they serve me very well and quickly and if I have a problem or question the guy knows how to solve it quickly and give me good options and answers that's why I choose t&t I recommend it a thousand times over other lines ??”
“Jensy was by far the most amazing young man I've ever met he was quick to help me with my issues on my bill and switch my daughter's line from Verizon to metropcs getting her a new iPhone with a case and screen protector for cheap and kept my bill at 60 for the two of us he was extremely humble and sweet he didn't just want to sell me a device he was actually getting to know his customers all while keeping a steady quick pace he made me feel at home which I haven't ever felt in a phone store, you guys are extremely lucky to have such an angel one your team and he definitely deserves the recognition I will only be coming to this metro store from now on and sending all my friends to Kelly Sq. Amazing job jensy you proved there really are still some amazing people in this crazy world.”
“Carlos was exceptional today in handling my billing issues. He is professional, knowledge and provides the best customer service that made my visit to the store very satisfying. Robert F.”
“If you need anything for your business or personal make sure you stop in and visit Atiya. She gave me the best experience I have ever had in a cellular store. She was super professional and extremely helpful. She was even able to save me money on my bill. If you need anything Verizon get your butt down to this store and see Atiya. Awesome customer service!!!!”
“I would give the online reps who absolutely destroyed my account by adding 13 lines I never asked for zero stars… BUT Kathleen (“Kat”) from the Millbury location spent literal MONTHS correcting the issue, made sure we were taken care of for the inconvenience and always checked in and communicated with me until everything was fixed. She very easily could have left us hanging like most customer service reps these days, but she didn’t. Kat went above and beyond and took personal ownership of an error she didn’t make. She should teach a master class in customer service! Thank you, Kat!!!”
“Amazingly inexpensive plan prices. Helpful staff. Decent phone selection. You can also bring your own phone. I brought in my iPhone 6 that was previously on AT&T, and they set everything up (no unlock even needed, especially with an AT&T phone because apparently they are on the same network or something to that effect. But the end result is that I didn't have to do anything or pay anyone to do anything to my iPhone for it to work with cricket; that may not be the case for other providers, but it's still worth checking, plus most places where you get a phone, you can contact the company-Verizon, sprint, AT&T etc., and they'll provide you with an unlock code for your phone free of charge). The network coverage is fantastic, just as good as anyplace if not better (and seeing how they use the same towers it's not really a surprise). My cell phone bill is $35/month all inclusive. No addition fees or up-charges.”
“jeremiah was so nice!! his coworker was also nice who helped us. and then he took over once the guy left: jeremiah helped me with my phone and was wicked patient and stayed the whole time!! definitely the ideal worker”
“Great service and selection of tobacco and alcohol and great people who work there I've been going there for many years and never had bad service and they always have what I need in stock.”
“Phone completely stopped working, had great help especially Melanie, she sat with me for almost 4 hours making sure I was good to go, even though the place was wicked busy”
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“Jose was extremely helpful getting me through a day of stressful phone calls with my prior service provider, and guided me through the process of getting a new phone. Thank you!”