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“You know a store cares about its customers when it’s willing to make right wrongs they didn’t create.
I purchased a new luxe and had out of box issues that made it inoperable. Instead of making me go through the DLX customer service the store offered me the ability to choose any similar priced gun in replacement. Without giving details, it was more than a fair deal. Needless to say, that type of exchange for a lemon of a gun is enough for 5 stars… but there’s even more!
They managed to get the luxe fixed with parts that weren’t available yet to public and offered me the ability to purchase it. To remember my request and then follow through on it is a testimony to their customer service and care.
Lastly, their gun tech on hand does an excellent job of not only fixing issues but documenting them and walking you through what he did. For people who want to maintain markers at home and make sure things don’t get broken again this is invaluable. Especially on older markers like an Ego 11, Empire Axe and Empire Vanquish.
Got a customer for life and it’s to my benefit!”
“I’ve had the pleasure of working with Dan a few times. He managed to repair her stick twice with a turnaround immediately and when it was time for a new stick he worked with us to find the perfect stick. Very knowledgeable about anything lacrosse and very personable to chat with”
“Rented skis boots and poles for 5 days for $115! They have good clothes and socks in stock. The workers are super relaxed but also diligent. I would definitely recommend renting here or shopping for some things, though the store is kind of small. If you need some ski pants or socks they definitely have a lot of those things.”
“My favorite store for cards. Mark the store owner has the most competitive prices i have seen in the area as well as being a great guy. Hes got everything from Magic, pokemon, one peice, lorcana and all sorts of sports cards and memorabilia.”
“Had an amazing experience with a group surfing lesson from Ocean House. Tim and Amber were great in coordinating and communicating with us, and Eddie was an awesome instructor that had us riding waves in a short time.”
“I had a great experience getting running shoes here! Sophia helped me choose a pair of shoes after I did the technological evaluation scan thing, where you step on the platform and it evaluates your shoe size, pronation level, and where you put pressure on your feet. She was wonderful at listening to what I was looking for, offering options, and explaining the benefits of different brands and styles. I ended up with a pair of Asics and also running socks. If I end up needing a shoe insole, I'll come back here. I would highly recommend this Marathon Sports ?”
“Great selection of gear plus friendly and knowledgeable staff. Prices are high but appropriate for the top-of-the line equipment they sell. Tip: go at the end of a season for sale prices.Mitch was awesome! He had expert knowledge of the equipment and was friendly and easy to work with. He also had admirable patience with my intermediate skier girlfriend who had a million questions about buying equipment for the first time. Give this guy a raise!”
“They sold us non-matching skis. We went back with the receipt 3 weeks later and they refused to take them back because they were a matching set. At the end of the season they again refused them because the skis didn’t match. We never used them.
Update: the manager and I had a discussion and they’ve agreed to give us store credit. I’m happy with the overall outcome.”
“This outlet is unique because they actually manufacture some of their shoes in the same building. I've never seen so many New Balance models anywhere else!! Great place to buy shoes!”
“You would think all these big golf stores are the same but they are notThe level of service at this golfers warehouse is heads and above better then all there competitors . The guys are knowledgeable and very friendly especially Jay. I drive 45 mins to go here when I need something that’s how good they are”
“This was my 1st time with Oriental Gateway & it will NOT be my last. I ordered my 1st Black Belt "Pr Force" uniform with the Tang Soo Do midnight blue trim. The lady helped me verify I was ordering the correct size--she was right!--. She did warn me that I would have to wait because it had been very busy. It was not only worth the wait but they made sure I received my uniform before the tournament where I needed to wear it. Thank you, Oriental Gateway! You're great! I'll be back again!!!”
“My son has been apart of Extra Innings Family for the last 2 years. I'm very happy with the level of coaching and instruction he receives. He's been apart of the camps and the spring teams and I've seen his passion and desire continue to growth. We love being apart of the EI family!”
“Unbeatable quality and supreme attention to detail. Owner Mark Doherty and the entire staff know everything there is to know about supplying the hockey player in your life, boy or girl, kid or adult. Go to the best there is at Dynamik Sports. You won't regret it!”
“Love this place. For someone like myself who always has questions, it's great to be able to ask someone knowledgable about the products. Also their prices are almost always less expensive than Amazon. Something you very rarely hear anymore these days.”
10:00 AM - 6:00 PM
2-18 International Way, Lawrence
Sporting Goods
“It's always great to shop local and the prices are just right. All the staff was friendly and the environment was great. The entire facility was very clean and access to everything was just great.”
“Jonathan at The Sharper Edge was extremely helpful. I am an occasional ice skater, and he asked about my ability in order to help me select a good, affordable pair of skates that met my needs. You need to call for an appointment, rather than just show up, but that’s what enables him to give personal service that helps skaters at every level skate safely and at their best.”
10AM - 8PM
279 Salem St, Reading
Sporting Goods
“Superb service. The lady at the counter was very friendly and took the time to explain to me in detail about being a member and so on, when I had stopped by to pick up the online order.”
“Wow, we had been having a swimsuit crisis (this happens every year with my daughter, who is now 11 years old but has gone through puberty a bit earlier and is **VERY** sensitive about her body) where nothing works, and a woman on staff (maybe manager?) swept in and SAVED the day! She knew JUST what to say to sell my daughter on finally trying (another) swimsuit (we had to order it from home, full coverage high waisted swim bottoms, but it's on the way!). I am seriously so thankful to this staffer! She was like our swimsuit fairy godmother.”
“Beautiful store; great service and beautiful clothing however; their clothes are made for flat tall skinny people. Definitely not for women with curves and chest”
“This company is first class. Ordered several shirts from them and order was received promptly. One of the items was labeled incorrectly so the t-shirt received was not the one I wanted. Emailed them and received a prompt apology and the correct item was immediately shipped to me. Will definitely order from them again.”
“I have a big foot 12E (extra wide). I want to try shoes before I buy so online shopping is out.The options were suitable. The staff were amiable, personable, and knowledgeable.(Stoneham MA)This will be my footwear provider.Overall, a pleasant and productive experience.”
10AM - 8PM
705 Market St, Lynnfield
Sporting Goods
“The staff at this location is so friendly and helpful! Always attentive to ask for help and also helping with styling and making decisions, as that is always tough when there’s so many cute options!Victoria has helped me on multiple visits with finding the right sizes for me, picking out outfits, and if needed ordering something online like a Tall pant that isn’t in store, she makes the whole process easy and fun! Thank you and the entire team for always being so helpful!!”
“Excellent customer service! Michael was awesome taking the time to go over sneakers options for my daughter, taking correct sizes and making recommendations. Super friendly!”
“I took a ride to The North Face with my son to do an exchange. They have some really awesome clothes and a good selection on sale for an additional 30% off. The staff were awesome & super friendly, they kept me company while he shopped! They even gave him the free beanie deal! He bought me a North Face tote bag for my vacation (I wanted the beanie ?)!”
“Fantastic business model. They pickup from your home and deliver finished goods. Now days considering gas costs, it is a luxury.Owner is very knowledgeable in terms of strings and will always suggest something. Highly recommend.”
“I called the store with a question about my online pickup order, and Taylor—who I believe is a manager—was incredibly helpful! She was kind, attentive, and such a joy to speak with. Taylor is an excellent representation of the Lululemon brand. Thank you, Taylor, for your kindness!”
“Shout out to AL in the Saugus, MA store fishing dept. who helped me through a "line on my reel" snafu. Kind, resourceful and patient, he took great care of me. Thank you, AL. Sincerely, Rick S. Fri 5/24 visit.”
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“this store was terrific. we got lots of help with sizing and advice and were able to pick up a bunch of used but great condition hockey gear and skates. why buy new stuff when they outgrow it so fast, thrilled i found this place and their helpful staff!”