“Both Katie and Jordy provided excellent customer service one day when I needed to buy a phone. Even though they were busy, Katie greeted me from her desk and estimated my wait time! Jordy was very helpful and pleasant transferring data to my new phone.”
“Pan Pan is the absolute best, he helped me set up a brand new phone when the motherboard to my old one got fried (10 minutes before he was supposed to close the shop. He stayed open just to help.) He got me a brand new phone with a fresh screen protector that was able to integrate with my current network, LIFE SAVER.
I came back because the customer service was excellent and they helped me integrate all my apps into a new computer for similar price. Helped me maintain internal parts of my job twice at last minutes notice. Hands down 11/10. I’d spend the time to come downtown anytime than waste it at Target or Walmart.”
“I’ve been there on a Tuesday, they’ve have helped me in less than 2 hours. My back glass, iPhone 14 Pro was broken by impact. These guys, for $200 changed it for a new one, cleaned my phone, gave back to me, like a brand new one. You guys are angels. God bless your team brother.”
“Nick was wonderfully helpful setting up my new phone. I had problems transferring some apps and getting them to work. Every day he helped until it was all working right! Patient and helpful.”
“I just want to give a shout out to Amira and Miguel for their excellent, above and beyond, customer service and helping me through a difficult iPhone issue today. They both were diligent and extremely patient. This afternoon Miguel needed to work through two different Verizon technicians to solve the problem for me. This is where I bought our three phones at the beginning of this year. Both times I’ve had great customer experience, which started with King……Keep up the good work, everybody!”
“Left my phone for 2.5 hours and got it back just like new, Daniel helped me out and was very communicative, he made sure any of my concerns were properly addressed and I could not be happier with the result!”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“I had a fantastic experience at this AT&T store! The staff were super helpful and patient, answering all my questions and guiding me through the setup process. Definitely recommend stopping by if you need assistance with your phone or plan!”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Marcos worked with my husband and myself. He was fantastic and was very patient with us. He answered all our questions and concerns we had.
It was a wonderful pleasant experience working with him.”
“I just bought a new Ipad and internet access at this store. The store manager and the other young woman I dealt with were superb. It was quick and efficient and they saved me money. A 10/10 experience!”
“Anthony is professional and knowledgable and provided excellent service! He made sure we got the best deal and was very helpful throughout the trade in process.”
“My Samsung Fold6 had a busted inner screen and they fixed it to practically brand new! Over the phone they also pointed me to a Samsung repair offer that drastically cut my bill. It took a bit longer to repair than expected (6 hours instead of initial 3-4 hours over the phone, but they did say 6-7 hours when I brought the phone in), which was enough to repair in a single work day for me.
The only downside is that someone is not always at the front, but I was able to call and didn't have to wait more than 5-10min to get helped.”
“Stefan went above and beyond to assist me. He spent the time to find the perfect option that suited my needs, not the easiest solution, but the right solution. No wait time, and the manager was equally amazing.”
“Jennifer really made my day again. I always do everything online and never have to go in a store for help. But recenty I got so busy with my new born and when my phone was not working for a whole day I couldn't call anyone, I got so stress so I went in the store to ask for help and Jennifer was so nice to me and helped me so much.... she tried her best to look for a solution. It was almost time for her to go home but she helped me until we figured things out. I highly recommend Jennifer, she knows so much, she is very good with phones... I love how she took over my phone and did everything for me! She's very fast too!!! I told her from now on if I have anything to do with phone, I will go see her!!! Thanks Jennifer!!”
“Always have great experiences at this AT&T store! Sean is always extremely helpful, knowledgeable, and friendly. If you have any problems with your device, youll find a solution here!”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“I could not have asked for a more helpful, patient, or knowledgeable salesperson than Carlos. He literally spent hours trying to help me, not knowing if I was ready to purchase a replacement phone for my defective one. He focused on answering all my concerns esp those regarding technology - I'm 72 yrs old and technologically challenged! Because of him, I bought a new phone as well as switched my carrier to AT&T. Thanks again Carlos”
“The sales associates went above and beyond trying to help me they were personable, professional knew there material and made my purchase easy and pleasant
They spent a lot of time getting my needs accomplished
That you guys !! A+,10 out ot 10 5 *****
Armand scapicchio”
“The store was busy as it was a Sunday at noon and tax free weekend. Robert was the only consultant in the store and handled the situation professionally and calmly. He definitely deserves five stars!!”
“Switched wireless companiy after 20+ years and I'm glad I did. A+ expertise i received. Adrian Opio got me set up and out in no time and was able to address all of my concerns. Highly recommend!”
“Very professional. I thought my battery was dying because other stores said so and couldn’t fix it, but Willy found out that it was actually my screen. The price was reasonable as well. They were fast and got mine fixed in about an hour. They also fixed my MacBook. Highly recommend!”
“Brian was extremely helpful throughout the entire process. He was professional, patient, knowledgeable, and took the time to explain everything clearly. He made what could have been a stressful situation much easier for me. I really appreciate his help and would definitely recommend him.”
“I have had 2 phones and an iPad fixed here. They were transparent and friendly. The service was great. I am about to bring my daughers phone to be fixed. The prices were reasonable.”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”