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“My laptop screen separated from the base, and the repair was amazing! The time between I called him, received a quote and dropped off my laptop, it took less than 30 minutes. The repair itself took about a day and, considering the state of my laptop, it was very fast and reliable. I'll definitely go again if I have any other issues.”
“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“I was having trouble with unrecognized disk, and I did everything from updating the console to rebuilding the database, to trying to replace the disk drive myself. Nothing. When giving them my console I came back to it being fully repaired and being able to read the disk. I am very satisfied and very excited to be able to play my game.”
“I go to Metro by T-Mobile on Hollis Street in Framingham I have been put the last four years I have never once had an issue I don't have a contract on my phone I just pay by the month which is great I get a text message saying my bill is due within a week no paperwork I walk right in pay the bill and I'm all set it's an absolutely fantastic service a lot cheaper than Verizon and other competitors”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“I needed to replace my damaged zagg phone screen protector. The kiosk at the Natick mall made it simple. The transaction was quick and easy. Highly recommend!”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Amazing experience here with Khristia! She was so helpful and clear with every step! She gave me the most valuable, professional, and best experience I could have.”
“This is the best store EVER. I went to another location and they tried to scam me. When I came to this one they helped me with everything I needed. Love this store. Great people.”
10AM - 8PM
842 Lexington St, Waltham
Mobile Phones
“I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!”
“BEST VERIZON EVER - Wykeem needs a raise!
I went in to inquire about upgrading my phone and to get a quick breakdown of prices/details. I did not expect it to be easy (upgrading phones in the past has always been a long day event, with issues) Within an hour I had a new phone in had, set up complete, and old phone was traded in. THANK YOU FOR BEING SMART, FAST, EFFICIENT, and TO THE POINT!”
10AM - 8PM
85 River St, Waltham
Mobile Phones
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
10AM - 8PM
4 Milliston Rd, Millis
Mobile Phones
“Junaid and his team helped me resolve a issue that many others failed to rectify. Very pleased with the outcome. Only store i will go gokng forward!
- Customer service 10/10
-Listening 10/10”
“Sulayman was extremely helpful when I came in to get a new phone. He helped me decide what phone is best for me, and he picked the perfect phone. He was kind, courteous and extremely respectful. He was friendly and if I could give him 6 stars I would!!!”
10AM - 7:30PM
37 Hollis St, Framingham
Mobile Phones
“This place and the person working there get 5more then 5 stars, great experience and had a new product in stock... best place I was able to work with ever.... Great job and thanks for being awesome...”
10AM - 7:30PM
51 Pond St, Ashland
Mobile Phones
“ANDRE WAS THE ABSOLUTE BEST! My phone wouldn't start up and I was in Western Mass and I didn't have GPS or any way to access the internet or communicate with anybody (it's amazing how much we rely on our phones these days!) I didn't even have any way to find a Metro PCS in Western Massachusetts. So I traveled home and went to my local MetroPCS in Ashland and Andre was very friendly and professional and got my phone working within minutes! I am now in the land of the living! Thanks Andre you got me on the road again and back in civilization!”
9:30AM - 7:30PM
26 Union Ave, Framingham
Mobile Phones
“Very helpful!!! The guy...I wanna say his name was Metao, was amazing, super helpful, got my new phone activated in a timely manner and he was friendly ??? couldn't have asked for more from him.”
10AM - 7PM
316 Moody St, Waltham
Mobile Phones
“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
“This is a great AT&T store, never crowded and always able to resolve issues. Andy was extraordinarily resourceful and capable. He fix what corporate AT&T had complicated. He went above and beyond. Thanks, Andy.”
“My phone had some minor screen malfunctions and the first place I called was great. Had a nice conversation at the desk with the man who fixed my phone in less than 10 minutes! Very affordable and welcoming place for all. Will be going back if my phone has any issues in the future. Framingham location is a must!”
10AM - 7PM
88 Needham St, Newton
Mobile Phones
“I have significant issues with the fact that the store is terribly understaffed, but five stars go to Marshall specifically who shows angelic patience in the face of frustrated customers. Please hire more people or you risk burning out the really good ones you have in place.”
“I had an exceptional experience at this store not only with wireless service and new iPhone, but also with setting up FIOS internet for my home. This amazing experience is because of Walid. Walid, the associate who assisted me over a period of two days, is knowledgable, patient, and personable. He walked me through each process with great detail and addressed and answered all the concerns and questions I had. He assisted me at every level with set up for a new phone and for internet service for my home, and I left the store with great satisfaction. Walid is an incredible asset to the Sudbury store and should be recognized for the complete customer service he provides. Plus, he is just a really good guy. Thank you, Walid!”
10AM - 8PM
1019 Trapelo Rd, Waltham
Mobile Phones
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“Daniel R from Att Westwood is amazing! He resolved multiple issues for me that took most of the day. His customer service standards are impeccable, kept me calm and persevered through a difficult win back reactivation of my account. I’d recommend other customers to go to the Westwood location. Jonas was also very responsive and knowledgeable helping me earlier. Thank you Daniel and Jonal !!”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“I was greeted immediately when I walked in and was treated very well. I was assisted by Jason who not only was skilled at his job but was also a very proud employee which was very nice to see. He made the process of switching to First Net a breeze and was easy to talk to.”
“Ferdinand is an amazing resource. He comes to the office to fix problems but takes the time to ask questions before coming to see if it can be fixed over the phone. I find him to be very competent, and he has a very friendly and pleasant manner. And he doesn't make us feel like idiots for not being computer literate. He explains things well which really helps. We have found him to be a lifesaver since we are very dependent on our computers and network. It is wonderful to have his expertise available to us. I have worked with several IT people, and he is right at the top. And his fees are very reasonable.”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”
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“Isaiah and Jonathon in less than seven minutes solved a problem that I had worked through 4!!!! separate Verizon customer service reps on the phone with. Unbelievable customer service with these guys. Grateful for them, stepping in and solving the problem instantly. Verizon needs more people like these guys!”