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“Had some of the best customer service experience at this location by Luis, he helped me out so much today and made everything so clear and understandable 10/10 recommend the Westfield location, so welcoming and friendly, great involvement, So stress free!!”
“Joe was very patient, knowledgable, and exciting. I have not been treated this way in a phone store in a very long time. Can't recommend him enough! Thank you for working with me!”
“Loved working with Milton V. last night. He did a great job, was patient when we were looking for phones, gave me a few tips about how to make my plan more affordable, and helped me out in a professional and friendly way. I would call ahead at this location b/c it's busy, but that's because it's in the middle of a mall. To be expected. Here's a thought - go to the Verizon store, buy your new phone, and have them port the data while you shop or go to one of the restaurants. Overall, a very smooth experience and I highly recommend.”
“Mimi was great She helped me answer all my questions help me pass all my information to the new phone and I really recommended this location they are all really friendly..”
“I went in early one morning after feeling dismissed by a different location, I was very content with the customer service offered at this location. I was informed that this location was a franchise and not corporate so I will be coming here in the future. A lot more friendly and helpful than the Riverdale rd location”
“Had a phenomenal experience with Abdiel at this location after going to the Holyoke store to remove my husbands phone after his passing… the staff at the Holyoke store was rude and unprofessional. Had me sit there for an hour and told me the line would be cancelled and removed from my account and bill. It was never done! Unbelievable!!! So when I had to return to do phone trade ins, I went to West Springfield because I received excellent service in the past!!! They were kind and caring and made a difficult task less difficult!!! I have been an ATT customer for 20+ years because the service has always been excellent but the service in Holyoke was appalling compared to my experience at the Riverdale Road store on West Springfield,”
“My wife is a victim of identity theft. Her phone was hacked and her personal info was gone. Canceling the service was necessary for us to start over. We had terrible customer service with every rep we spoke to. Terrible!!
I drove over 100 miles to this branch. The associate Pavan took the time to discuss our situation and he stepped up and took control. This man is what real customer service should always be. Thank you Pavan?. You are a kind soul”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
“We have had three new buildings, two building expansions and numerous renovations at three other buildings performed by Precision Communications over the last five years. All the workers are professional, reliable and responsive to our requests. They work great with our employees and other building contractors. Have had unshielded and shielded twisted pair and both indoor and outdoor fiber installed. Have never gone wrong with Precision Communications.”
“Joshua didn’t get a last name , Amazing customer service! Greeted me as I came in , they were super busy and helped me the fastest and best way he could ! Great person great service!”
“Jose and Brie went above and beyond to help my family and I switch to a family plan and add on the home Internet. They answered all our questions and were very personable ?? I will always recommend T-Mobile to anyone ? thank you guys so much!”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“They helped me turn my phone service back on. Very professional and patient because being with no service for three days makes you cranky. I’m happy they were able to help.”
10AM - 6PM
331 High St, Holyoke
Mobile Phones
“(Translated by Google) My husband and I we have being customers for years. We have nothing bad to say about Boost nor the Store. I just went to get a new phone and the young lady that was there had such a great attitude, was honest and so kind. I left there feeling I was visited a friend. I also learned that it is a family owned business. ??”
“I upgraded to a new phone today and it went so smoothly. Excellent customer service by Jazmine!!! She made the process incredibly easy. I'm so satisfied with the experience thanks to her. Will absolutely return”
“We came in on 1/4/26 to get my sister a new phone. I believe the person who helped us was Hector. We had time constraints and he went out of his way to not only make sure we got great customer service, but also got us out of there pretty quickly. I was impressed. Everything was explained quickly but effectively, he helped her stick within a certain budget, and didn’t pressure any decisions or extra add ons for the plan. I hope I got his name correct. I don’t usually write reviews, but I was extremely pleased with how this trip went.”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
10AM - 8PM
50 Holyoke St, Holyoke
Mobile Phones
“The wait time was a little long, the guy who helped me was knowledgeable about the the Neo Mac I was purchasing with the mouse ,I wish I got his name but the service I got was great”
“Went to pay my bill. I also got information on how to switch a different carrier's phone to my account. They were very helpful. Most Verizon store sales people are not as helpful as this one was! Thank you so very much for your help!”
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“When you need expert solutions for your mobile phone issues contact Branden. Without a doubt he will solve your issues and explain to you in very understandable conversation the issue with your mobile and how he is going to solve. In addition he looks at your phone for any other issues or settings that need to be edited. I couldn't be any more satisfied with the attention to detail that Branden gave me.”