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8:30AM - 6:30PM
101 Middlesex Turnpike, Burlington
Mailbox Centers
“It is so refreshing when you go into a store, and you experience, exceptional customer service. From the moment you walk in, you feel like the people behind the counter are in a good mood, genuinely happy to have customers and just being down to earth and cool. The three guys who work at the store are just super cool! I was only in there for a few minutes, but I had such a fun experience chatting with them. It’s so refreshing because sometimes nowadays you walk into a store and the person behind the counter doesn’t even make eye contact with you, doesn’t say anything when you say hello and doesn’t smile and does not engage with you. I don’t understand that. But thankfully, there are stores like this! Rock on guys. I’ll always come back!”
“Fast and easy to drop off a pre labeled package. But they do everything rlse well too. I've used them to ship other items. Yhey are friendly and knowledgeable about shipping.”
“So far beyond exceptional customer service that the phrase doesn’t come close. They restored my faith in humanity. I know how that sounds. I’m saying it anyway.
I’ve been coming to this store for years and they have always over-delivered. Every single time. But there’s one recent visit I can’t stop telling people about. Torrential rain, and I had something that absolutely had to go out that day by air because many people were counting on it. I’d already been to two other places that told me they couldn’t do it. I got here barely at the wire, and that’s when I realized I’d left a key part of the package behind at the last place. Everybody works against the same deadlines. The difference here is that they held things up, insisted I could go back and get it and they would solve still getting it out by air that eve.
The two people working, one of them the owner, could see how important it was to me and how desperate I was, and what they did was epic. Nothing I would ever have asked for. Honestly, nothing I would have imagined would or could be offered.
I’m not saying this so anyone walks in expecting the same thing, because that wouldn’t be fair to them. I’m saying it because it’s just one more example of how they treat people - indicative of how they’ve always treated me and other customers, and clearer than ever: How they as individuals treat everyone. It went so far past anything the job asks for, and they didn’t know me from anybody. They did it out of pure kindness. That’s just who they are.
And it wasn’t only the two of them. It affected other workers and likely cost something too. I’m grateful to every one of them and it’s clear the owner has done a phenomenal job hiring the same exceptional people.
Again, No relation, nobody’s paying me. They took such good care of me as always. That kindness gave me hope and comfort, and it honestly made me well up on the ride home. Especially in times like these, it meant more to me than I can say. Thank you, all of you.”
8:30AM - 6:30PM
9 Bartlet St, Andover
Mailbox Centers
“I consistently have an excellent experience at this UPS drop-off location. The staff is efficient, professional, and genuinely friendly, making every visit quick and hassle-free. They go out of their way to provide outstanding customer service, answering questions and ensuring packages are handled properly. If you're looking for a reliable and customer-focused UPS store, I highly recommend this location.”
“Highly recommend! Becky and the staff went the extra mile to assist me with putting a package together - beyond what she had to do and I had to note how much I appreciated her kindness and time!”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“I asked these folks to pick up an auction item from a nearby location and express ship it in time for Valentine's Day for my wife. The whole transaction went smoothly and the item arrived nicely packed and on time. Super happy with the service!”
8:30AM - 6:30PM
405 Waltham Street, Lexington
Mailbox Centers
“Nicholas is the MAN! He had a full line of customers, and bazed through them, including me. Tip: be as well prepared as possible before you come in. If you are, Nicholas will surely get you on your way fast and very professionally.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I've been using the UPS Store in North Reading for a couple of years for other services and just had them work on a fast turn around printing project. The quality of the print job was excellent and I really appreciated their fast turn around and the price was reasonable. Service is great and efficient.”
“I love going to this UPS store!! ?❤️Photos by 6degreesmedia Photography NA. Mike is the owner. He is here every day from open to close. I’ve never seen a man worked so hard. And he may not be full of all smiles and backflips. But people come in here dumping their crap and just run out the door. It’s not the most forgiving job. But I never wait in line. He’s always there. I get him to laugh. I crack jokes. So I’m not sure about all the Karen’s that have left their verbose reviews. You need to go see a therapist.Yes you Karen. LOL.”
8AM - 6:30PM
47 High Street, Medford
Mailbox Centers
“Packed and shipped 10 parcels from this store just now and it was absolutely easy and seamless.
A BIG SHOUTOUT TO TAYNA!!
Incredible at her job, great at multitasking, very patient, calm and polite. Absolutely impressed by her work.”
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“It’s truly the staff that makes this place stand out. Scott and the entire team, along with everyone else I’ve gotten to know, even if I don’t know everyone’s name, are incredibly kind, courteous, helpful, and genuinely appreciative of their customers. Every interaction has been positive, and they consistently go above and beyond. Outstanding customer service! Thank you all :)”