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“Customer service and management are very helpful and knowledgeable. Julian helped us with an upgrade on a very old trade in and we got a great deal! Would recommend!”
“They quoted a price on the phone, booked an appt, gave me a coupon for booking that day and repaired my broken screen that night. I highly recommend them. Pricing very competitive.”
“Did a difficult data transfer to an iPhone from a virus-infected Android with a bad charge port. Superb expertise, extra-mile service, and a reasonable price. Definitely the place I would go to again and the place I recommend to you.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Highly recommend this store. Nakefa helped me upgrade my iphone. He was incredibly efficient, attentive, helpful in answering all my questions and got me in and out within 15 minutes. I felt extremely comfortable with the service and felt no pressure. I left with exactly what I wanted and will come to this store and ask for Nakefa for all future ATT related needs.”
“We Took iPad 8 in store few days ago and it was done in 1 hrs same day repair what an fast repair service also they were busy in repairs. I have been recommended”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“I bought a new phone from a different store. I had problems with group text messages. After several visits with this store and multiple conversations with Metro and technicians nobody could resolve the problem. So I went to Moody Street where Christina solved all the problems nobody else could. After 18 years with Metro I was ready to leave till I found her. I can now communicate with my family during the holidays”
“Superior prices! Superior customer service! Thank you, Sarah. Like a wise guide on a spiritual sojourn, you have demystified the inner secrets of the cellular world for even the most benighted of the cellular supplicants, saving me endless hours of agony. I salute you!!!”
“Jasmine provided great information and advice to us in buying an upgraded phone and in upgrading our AT&T plan. She was fabulous – patient and extremely informative. I would give her a rating of 10 stars if I could. Would highly recommend other folks to go to The Cambridgeside AT&T store to get their Phones and phone plans.”
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“I was desperate, lost my phone and leaving today for 7 weeks out of the country. Norman was awesome. Got me a new phone, helped me set it up. I was frantic, everything related to the trip tied to my phone. He was able to restore everything and set my mind at ease. Seriously, If I could give Norman 10 stars I would!”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
“Had a nice experience visiting the store. Walked in to get a new connection. The staff, Mr.Dartagnan, was friendly and explained all the plans in detail and made recommendations. The process was smooth and got the number activated in a couple of minutes. Fast, smooth, and a pleasant experience.”
“For a last minute purchase at 5pm Roman respectfully multi tasked to get me and another customer out the door in time for them to close. To be in and out of an AT&T store in an hour with a new phone and no hassle is impressive. Solid experience.”
“Joshua T saved my life yesterday in his last 10 minutes of closing. My iPhone 13 Pro Max stopped working at the beach all the way in Swampscott. And I only knew one AT&T store off the top of my head without a map, so I rushed as fast as I could through bus and train about 15 miles away. I ran to the store in flip flops so my toe was stubbed, and Josh came through with an emergency kit from the back, and provided me with a new iPhone 15 Pro Max. Huge thank you to him and his immaculate patience! He knows what he’s doing and how to satisfy a customer’s needs, especially in expense. Thanks again Josh!”
“Pricing fair and reasonable, screen repair fast and done well. Michael was super professional,helpful and friendly, I had my wife’s iPhone 11 screen repaired. $125 for this models screen repair.”
“My screen stopped working on my iPhone the day before I was supposed to leave for Mexico. Calvin was so sweet and kind in helping quickly fix my screen without any hiccups. 10/10 experience!”
“Excellent service for a fair price. Had my iPhone camera cover and screen protector repaired in a matter of minutes. Hussein did a great job. Definitely recommended.”
“You read about fix-it franchises and reserve skepticism about if they're any good. But when my wife's Pixel 7 took a funny bounce and broke the screen digitizer, the Burlington, MA one was able to get it fixed in an hour. To me, the out-of-pocket price was fair (given I didn't have device insurance and the component part comes as an expensive assembly) and certainly saved me the cost and hassle of getting a new device. And they were really nice about it. The work seems to be holding up a day later. Would bring another device in need of future repair-- at least, to the Burlington, MA store.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Great, quick, and meticulous service! I've been going here for my phone repairs since 2021 and they have always delivered. Orhan helped me most recently and was very helpful and nice. Definitely recommend this place for all phone needs/repairs.”
“The sales associates went above and beyond trying to help me they were personable, professional knew there material and made my purchase easy and pleasant
They spent a lot of time getting my needs accomplished
That you guys !! A+,10 out ot 10 5 *****
Armand scapicchio”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
“I had an amazing experience at this phone repair shop! My phone screen suddenly stopped working, and I rushed to the store just 5 minutes before closing on a Saturday night. Despite the late hour, the technician kindly let me in, finished up his other work, and then took the time to review my phone. Fortunately, it turned out to be a minor issue with the screen connection, and he fixed it in no time. Even though it was well past closing, he didn’t charge me anything. This place is 100% trustworthy, with exceptional service and a truly friendly atmosphere. Highly recommend! Thank you!!”
“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”
“I never write reviews but Terrell, Adrian and Jen are rockstars. They figured out a complicated situation over the course of a few days and were friendly, funny and helpful the whole time. Thanks for everything!”
“Best att store in Massachusetts. Finally made the decision to upgrade after almost 6 years and Andrea made the process seamless. Can’t believe how helpful she was in everything and even took the time to spell everything out when it came to my new bill and what I would be seeing. Just exceptional customer service from her and her team. Thanks for all the help”
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“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”