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“This bank is very good quality the ATM is very impressing if you are looking for different types of amount dollars and the quality of service inside is always the best very very polite and very nice to go if you looking for a bank I do recommend this one give it a try”
“GOOD MORNING EVERYONE, I'M DEAF, WENT TO BAY STATE SAVINGS BANK. LAST APRIL 24TH. JEFFREY LOCKE IS SENIOR VICE PRESIDENT OF BAY STATE SAVINGS BANK. JEFFREY LOCKE VERY FRIENDLY AND DO IT FOR ME OPEN NEW ACCOUNT. PROVIDE AS PROGRAM ACCOUNT ONLINE. PROVIDE CARD TOO. I LOVE IT THAT PLACE BY TELLERS VERY FRIENDLY. AND UNIQUE TOO! THEY KNOW WHO I'M DEAF WITH ASL, SMILEY!”
“I love Bay State Savings Bank On Mill Street Worcester MA. Michelle, Denise, and Taylor are very Professional and friendly, they are always helpful in solving any Bank issues I may have.”
“Thank you Nada and Tiff for being our neighborhood banking family and introducing great new services that Cornerstone is offering. I feel heard and seen with each visit. I’m am
Never disappointed when I visit and am happy and have trust in Cornerstone taking care of our financing and banking needs.”
“I took my kids into the downtown branch to open Benji’s Buddies savings accounts. Joe opened the accounts, was great with the kids and explained everything to them. They then saw Andrew at the front who deposited their money, and explained how the account works. They were thrilled to have their new savings accounts. What a great experience!”
“The staff were very pleasant and helpful.
The parking lot is a comfortable size and the branch is nice. The lot access is not as pleasant or clearly marked. Their sign is not easily seen from the street or large. I find that clear signage and access is important here as West Boylston St ,aka Rt 12 southbound here, is very heavily traveled and a headache to get to any of the businesses along this stretch of road if you aren't ready to exit. No powered doors or marked ramp, it's unmarked. I think the trees around this bank as nice as they are should be trimmed back for visibility.”
“AOCU provides excellent service. I recommend businesses and all customers to visit this bank. They offer the best loan interest rates and high CD rates. Jordan, the branch manager, is very personable, detailed and always informative about loan opportunities and closings. I am a member of three banks now, but will plan to move all my business to AOCU. 3/21/2025. Marianne”
“I stopped by this location to inquire about opening an account and was immediately greeted upon entry and introduced to someone who can help.
I had the pleasure of working with Gabriel C. at this location, who I would highly recommend. They took the time to answer some questions I had about checking and savings accounts and they were very knowledgeable about all the details and were able to give me clear answers to my questions. Although I was not ready to open a new credit card, I had some questions about the process and Gabriel was also knowledgeable on credit card options.
The bank is spacious and clean, but the location off of Gold Star Blvd can be tough to get to, especially at peak traffic times. There is a large parking lot and I have never had trouble finding parking at any time. There is an ATM in the entrance breezeway.”
“As the founder of Pawsitively 4 Pink, I am thrilled to express my gratitude to Country Bank for their unwavering support over the years. From the tellers to the district manager, to the general manager, and even the president, the support we have received from every level of the bank has been tremendous.Country Bank is more than just a financial institution; it is a pillar of the community, dedicated to seeing both nonprofits and for-profits succeed. They understand the importance of giving back and actively support organizations like ours.However, what sets Country Bank apart is their recognition of the importance of every individual. They value personal connections and take the time to know their customers both personally and professionally. This personalized approach makes banking with them a truly rewarding experience.I would like to give a special shoutout to Shanti at the Park Ave branch. She is always engaging, warm, and willing to have conversations that may not always be easy. Her sense of humor and genuine care make every interaction a pleasure. The Park Ave branch wouldn't be the same without her.Thank you, Country Bank, for your continued support of Pawsitively 4 Pink and for being a bank that truly cares about its community and its customers. We are grateful for your partnership and look forward to continuing our relationship for years to come.Warm regards,MichelleFounder, Pawsitively 4 Pink”
“My husband and I have all of our personal and family-related accounts at this Country Bank location. We also have our business accounts here too. Milana is the person who takes great care of us with paperwork. Thanks Milana!”
“I am soooo glad I joined this Credit Union... Was always engaged quickly and professionally. Mory Keita is such an awesome person...He helps me out with every situation spot on 100% customer service and professionalism. I recently came in and he helped me replace my lost card with no hassle...gave me some awesome and much appreciated swag items ( I was also rocking the workers beanie hat they sent me in the mail) and this last visit was another great experience of their in branch service. Very clean and organized location with a convenient cool ATM experience. A very professional place to help you manage and plan your finances. Thanks again Mory.....I got your card and number I will definitely reach out if I have any issues. Thanks again Mory and Workers Credit Union for all your help and support. (will definitely recommend to friends and family)”
“TD Bank closed although states open on website. Next door Commerce was open. Though I have no account there Alma was happy to notarise my document. Which was a HUGE help. Thank you Commerce Bank!!”
“I had the most helpful and informative chat about our finances with Sam. His willingness to speak clearly and openly about what we've done right, and what we might consider changing, was welcome and refreshing. Our conversation is now ongoing and look forward to having some consistent support from now on.”
“The staff were very helpful in my process of changing my name after getting married. Any time I've had a specific bank related question, I've immediately called or emailed this branch. I know I can count on them!”
“I been banking here for a bit It’s always top notch customer service. John t. Is a big asset to this branch. He always goes above and beyond for me and actually everyone. He is the kind of employee that thrives off making sure customers leave beyond satisfied. Great job John keep it up !”
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“The staff at Worcester credit union made getting a new car loan super easy and at a great rate. Everyone from the loan officers to the branch manager were super nice and professional. I will be using them for all future loans.”
“My family has been banking with All One Credit Union for 17 years, all the way back to when they were Leominster Credit Union. Our first car loan and first mortgage were both with them. They have always been extremely helpful, friendly, and professional. I highly recommend making them your bank.”
“I am actually a customer at the Park Ave TD Bank....The employees deserve
5 stars!
I have been in quite a few TD Banks in the Worcester area;
The problem is not the employees, the problem is the Bank's upper management...
I feel I've been robbed by my TD Bank in Park Ave. Worcester MA. I have been begging them for a resolution, and to all governmental agencies, to no avail!
I'm asking for solidarity, and compassion.
Today it is my life savings disappearing in a simple Wire Transfer, tomorrow it could be yours! ??
I'm doing this because I have run out of options.? and maybe I can prevent this from happening to others...”
“I've banked with Webster Five for over 20 years. They truly are friendly, pleasant, and professional. I rarely ever had to wait for assistance. They have been helpful so many times under difficult situations that I've lost count! Thank you all!”
“Gold star blv Worcester is by far one of the best locations. Adelina has helped with wire transfers and has being more then helpful figuring the fact that I didn’t have all the data needed for the wire so thank you.”
“I have been coming to this branch before they took over new building. I have been with DCU since I came in to the United States and have not any issues with them. This branch is nice. I have personal account and business account with them. I read the negative reviews and it does not reflect this branch. My opinion is that these are personal and specific cases. Nonetheless, I appreciate this branch and it’s employees. Thank you DCU.”
Closed
275 Greenwood St, Worcester
Banks
“I would have given 5 but they annoyed me with a 10 day hold on a check I could have cashed elsewhere, then deposited as cash and avoided the hold. Why are you holding good checks? Is that common in banking? I’d give 3 stars over this inconvenience, but the managers were so polite and pleasant to deal with. Plan accordingly if you open a new account!”
“After visiting a few banks for quotes/promotion deals. A friend required me to visit Berkshire Bank. I was able to speak to Sonia Descormiers who happened to be an agent/VP. She was so helpful and explained to me every details of how HELOC program works. Finally, I was convinced and decided to go with her. She made the process so easy and my loan was process within 2 weeks. At closing, she made an appearance at closing to make sure that I understood every sheet of paper that i was signing. I couldn't asked for a better agent. Sonia Descormiers, gets a 10-STAR in my book. I would Highly recommend her service to anyone.
JEAN REMY”
“Always get great service. Eugene, Kathy and the new gentleman are super helpful and will always greet you with a smile. They even know who you are by first name basis. Thank you for a great banking experience”
“I went in today to get some information that was desperately needed. The front desk customer service rep was outstanding. John Morgan did his due diligence to help me and my fiancée with an issue we had, and he was nothing less than helpful, polite, and a true professional.”
11AM - 2PM
430 W Boylston St, Worcester
Banks
“Great branch. Everyone is friendly and attentive. I’m very busy so it’s great they go above and beyond to make sure all your banking needs are dealt with promptly.”
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“Great local credit union, I have been with them since I was 13, and they have always been great. From transitioning to a full time job and setting up direct deposit, to getting my first debit card Allcom has been there to back me up through it all and make banking not only a easy task but an enjoyable one. I recommend this credit union to all, especially young college students such as myself. They have great workers such as Serena, Chris, Shaiasia and so many more, that really make the experiences great!”