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“Nada is the best! We use Cornerstone bank for many business bank accounts. She is very organized, knowledgeable, helpful and firendly. I've worked with them for many years. Excellent! Highly recommend.”
“Koodos to an exceptional teller!! Srirupa Mukherjee has been very helpful, so kind and courteous. She is professional and has helped me and directed me in terms of my new bank account. Thank you!”
“I can't believe I'm giving a bank a five-star review, but these guys have earned it. When it comes to customer service, they actually care about you as a customer and make a real effort to resolve your issues. I've never experienced this kind of customer service at any other bank. Even just walking in the door, you can tell that they want to help. The organizations that rank New England banks all rate Rockland Trust at or near the top for customer service, and they are absolutely right.
Granted, they're a small bank, and they don't always have all the fancy services of a big bank. But even then, they're actively working to add more and more services. And that's a small price to pay for a bank that actually seems to treat their customers as human beings, rather than making you wait so long for customer service that you'll just give up. It's such a breath of fresh air in today's world.
We get what we support. These guys are worth supporting.”
“I had an excellent experience working with Ciara Rodriguez while setting up my business Venmo account. The process was more complex than expected, but she remained patient, professional, and highly knowledgeable throughout.
Ciara took the time to walk me through each step, answered all my questions clearly, and went above and beyond to make sure everything was completed correctly. What initially felt like a difficult and frustrating process became smooth and manageable thanks to her dedication and support.
Her commitment to helping small business owners succeed truly stands out. I’m very grateful for her assistance and would highly recommend Ciara Rodriguez to anyone needing reliable and professional banking support”
“We are so grateful to AllCom Credit Union for believing in Pawsitively 4 Pink and choosing to support our mission. As a new sponsor, they have already shown what it truly means to stand behind a local nonprofit — with heart, generosity, and genuine community spirit.
AllCom exemplifies what community partnership should look like. Their willingness to give back and be part of something meaningful is clear, and we could not be more appreciative.
What makes this support even more special is that we can speak from both a professional and personal standpoint — we bank here. The staff is always friendly, welcoming, and truly engaged. It never feels transactional — it feels human.
A special shoutout goes to Jennifer, the branch manager. She shows up with kindness, professionalism, and a smile — even when she doesn’t feel great or when we convince her to wear funny hats for photos. She is a great sport and an even better example of authentic customer care.
We couldn’t recommend AllCom Credit Union more. Whether you're looking for a community-driven financial institution or considering partnering with an organization that gives back — they’re an outstanding choice.
— Michelle Power
Founder & CEO, Pawsitively 4 Pink”
“I would highly recommend working with Trinny and the team at Worcester Credit Union for any banking needs. Trinny is patient and knowledgable and makes the entire process easy. I look forward to working with her again!”
“I love Bay State Savings Bank On Mill Street Worcester MA. Michelle, Denise, and Taylor are very Professional and friendly, they are always helpful in solving any Bank issues I may have.”
“I took my kids into the downtown branch to open Benji’s Buddies savings accounts. Joe opened the accounts, was great with the kids and explained everything to them. They then saw Andrew at the front who deposited their money, and explained how the account works. They were thrilled to have their new savings accounts. What a great experience!”
“The staff were very pleasant and helpful.
The parking lot is a comfortable size and the branch is nice. The lot access is not as pleasant or clearly marked. Their sign is not easily seen from the street or large. I find that clear signage and access is important here as West Boylston St ,aka Rt 12 southbound here, is very heavily traveled and a headache to get to any of the businesses along this stretch of road if you aren't ready to exit. No powered doors or marked ramp, it's unmarked. I think the trees around this bank as nice as they are should be trimmed back for visibility.”
“Renee and the other lady (I’m so sorry I’m forgetting her name). They were both so helpful so welcoming and supportive. They walked us through the process so effectively. I’m truly excited to now be joining the UmassFive family especially because of those two ladies.”
“As the founder of Pawsitively 4 Pink, I am thrilled to express my gratitude to Country Bank for their unwavering support over the years. From the tellers to the district manager, to the general manager, and even the president, the support we have received from every level of the bank has been tremendous.Country Bank is more than just a financial institution; it is a pillar of the community, dedicated to seeing both nonprofits and for-profits succeed. They understand the importance of giving back and actively support organizations like ours.However, what sets Country Bank apart is their recognition of the importance of every individual. They value personal connections and take the time to know their customers both personally and professionally. This personalized approach makes banking with them a truly rewarding experience.I would like to give a special shoutout to Shanti at the Park Ave branch. She is always engaging, warm, and willing to have conversations that may not always be easy. Her sense of humor and genuine care make every interaction a pleasure. The Park Ave branch wouldn't be the same without her.Thank you, Country Bank, for your continued support of Pawsitively 4 Pink and for being a bank that truly cares about its community and its customers. We are grateful for your partnership and look forward to continuing our relationship for years to come.Warm regards,MichelleFounder, Pawsitively 4 Pink”
“Rosangelis was very helpful in getting me set up with my business bank account. If you are looking for a bank that cares for you and your financial goals This Is The Place!!!!
Highly recommend going in and checking them out”
“Omar provided outstanding customer service when I opened my business account at this location. He made the entire process easy, answered all of my questions, and made me feel confident and comfortable every step of the way. His professionalism, respect, and dedication to helping customers truly stood out. I highly recommend working with Omar. Thank you for such a great experience!”
“I have had an exceptional experience with Bank Hometown on Grove Street. The staff is consistently courteous, approachable, and genuinely committed to putting customers first. Their professionalism, attentiveness, and willingness to go the extra mile create a welcoming and personalized banking experience. It is evident that they place a strong emphasis on understanding and meeting their customers’ needs. I truly appreciate their outstanding service and would highly recommend this branch.”
“The entire crew at this location is fantastic, I always have a great experience when I am at this location. In no particular order but if you get any of these employees you are in good hands, Yago, Rosangelis, John, Stephen and Emily. Rockland Trust got it right with this staff, their ability to communicate with customers and the chemistry of the staff.”
“We want to shout out Alan at the Gold Star branch. He was extremely helpful and knowledgeable today. We were able to quickly transition our account to new holders. We really appreciate his service!”
“This our favorite Bank, Mary the manager is wonderful, she always have a beautiful smile on the face, thank you you for the hard work and also I would like to Thank Melanie witch is awesome too! ??????”
“The new manager was very professional. He spoke Spanish, and I really enjoyed being able to communicate with him in my first language. Thank you for the excellent service!”
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“Sarah Lima and the rest of the staff at UniBank on Goldstar Boulevard in Worcester have been extremely helpful and accommodating to me while assisting my elderly aunt deal with unusual circumstances. They will gladly spend whatever time it takes to make sure a customers needs are met.”
“Whenever I enter Shrewsbury St I am always greeted by friendly staff. Recently I’ve needed the manager and the tellers always assist me right away. The transactions I’ve needed additional help with have always gone smoothly and I’m always treated with kindness and respect with management. You are more than a number here. I highly recommend AOCU to bank. You are an actual person to everyone. Not just an account number.”
“I love this branch; staff is very professional and treats me with care and attention. The service is very fast and efficient. I'm very happy, thank you Workers team.”
“Best bank I've ever had. The tellers are friendly, the fees are almost nonexistent, and you can trust they will be around for years because they've been around for over hundred years.”
“Ricco Worden at TD Bank (Main St, Worcester) is the gold standard! ? As a 30-year #customerserviceexpert, I was blown away by his professionalism and speed. He got me an outstanding deal on several cards. Best banking experience possible! ??”
“It's good because the first time I came to Chase, I met a consultant named Meju, she took good care of me, answered all questions and was dedicated, everything made me feel extremely comfortable, the bank was clean and formal, you should register as a member at this place because it is very good for travel”
“Been our local branch and go to forever.
Always friendly and insightful, always quick service with a smile.
Thanks TD Bank for being very convenient!”
“TD Bank closed although states open on website. Next door Commerce was open. Though I have no account there Alma was happy to notarise my document. Which was a HUGE help. Thank you Commerce Bank!!”
“After visiting a few banks for quotes/promotion deals. A friend required me to visit Berkshire Bank. I was able to speak to Sonia Descormiers who happened to be an agent/VP. She was so helpful and explained to me every details of how HELOC program works. Finally, I was convinced and decided to go with her. She made the process so easy and my loan was process within 2 weeks. At closing, she made an appearance at closing to make sure that I understood every sheet of paper that i was signing. I couldn't asked for a better agent. Sonia Descormiers, gets a 10-STAR in my book. I would Highly recommend her service to anyone.
JEAN REMY”
“Great and easy location to get to. Line was small and quick. I had a quick chat with the teller who was very sympathetic to my issues and said if there was anything they could do let him know. Pretty nice of them since I’ve never met him before. TD Bank has treated me pretty well. Give them a try.”
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“Recently my husband and I purchased a new home. Throughout the process as we explored various financial options, Patricia Smith provided detailed guidance that informed our decision making. Her pleasant, accommodating approach to working with us made the home buying process less daunting. She was always available to take our calls, address our questions and advise us about next steps. We highly recommend Pat Smith and Bay State Savings Bank for your home buying and financial needs.”