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“Carrie at First Community Bank is absolutely wonderful to work with. She provides a true concierge-style level of service — always attentive, professional, and proactive in making things easy and efficient. It’s rare to find someone who takes such personal care with every detail. Highly recommend working with her!”
“I can’t say enough great things about Rachel, the branch manager in Birmingham. She is the definition of professionalism, extremely knowledgeable, responsive, and always going above and beyond to provide outstanding customer service. I regularly refer both clients and employees to her, and she consistently exceeds expectations. Whether it’s helping someone open a new account or walking them through financial options, Rachel makes the experience seamless and enjoyable. She even offers great incentives that make switching or opening an account a no-brainer. Call her today, you’ll see exactly why she’s earned my trust and continued referrals.”
9AM - 4PM
795 E Maple Rd, Birmingham
Banks
“Eric provided a stellar experience for my Mother and I. He was friendly, professional, patient, efficient and knowledgeable. We updated Mom's checking account, added the account as a beneficiary in her trust and had a document notarized. We chose the Birmingham branch due to poor service from the staff in Southfield and plan to deal w/Eric directly to address any banking needs we have in the future. Thank you!”
“DFCU has been a great partner in my financial world. From discounts on Insurance and Mortgages with low closing costs and good interest rates. And the annual cash back award has been fantastic. I have been a member since the 1970's”
“I had a fantastic experience at the Birmingham branch recently. From the moment I walked in, I was struck by how clean and organized the space is. It creates a professional yet welcoming atmosphere that’s hard to find these days.
The staff greeted me with friendly smiles, but the real standout was Ms. Jordan. I worked with her to get my account details updated, and she was absolutely awesome. She was efficient, patient, and made sure every detail was handled correctly the first time.
What I appreciated most was how helpful she was with my digital banking questions. Ms. Jordan walked me through exactly how to navigate the Chase app to apply for a loan, making the process feel straightforward and stress-free.
If you're looking for a branch where the people actually care and the environment is top-notch, this is the place to go. Huge thanks to Ms. Jordan and the Birmingham team!”
“My husband and I were short on our escrow and I wanted to pay it at the bank. I started out calling the Berkley branch. The customer service was terrible. The person at the Berkley branch would not take my calls after putting me into a vicious cycle with the automated system twice, this after assuring me, I would get a physical person. Frustrated, I called the Birmingham bank. After a very brief hold, I was told , Yes come in, we will help you. The difference in customer service was night and day. From The minute I walked in I was greeted by EVERYONE. Gidget helped me get my escrow shortage off, even waiting for my daughter to get back to us with information I didn't have. I felt like they put out a red carpet for me and its been a long time since Ive had customer service this good. Thank you Gidget and everyone the Birmingham office for your kindness, consideration and thoughtfulness. I will only use your branch in the future.”
“I stopped here at the ATM, and it's pretty nice that they have the tap option. Not like some other Huntington ATM that they don't have that option. It's on a very busy crossroads, but I didn't have a hard time getting out. But probably during the busy hours it will be hard to get out.”
“After years of pondering pulling away from Chase Bank, this past year we finally made the change to Bank of Ann Arbor. This team is phenomenal! Dan Gilbert and Celeste Fletcher have been wonderful to work with. They are both so kind and especially responsive. If you're on the fence with a bank that's not worth your business... get off! Bank of Ann Arbor is where you want to go.”
“I hate banking, but this branch lessens my hatred just a little bit. I don't do anything special. Just make change, cash checks, etc., but somehow it goes by much more quickly in this branch rather than most. Liz is well worth the and a great conversationalist if it's a dreary day and you need a little boost.”
“Abby, the branch manager, and Shonda, the teller, along with the entire team, provide exceptional service! Their dedication, professionalism, and friendly demeanor make banking a pleasure. Highly recommend this branch for all your banking needs! BTW Rebeka is awesome!”
“I've always loved my bank but now I'm highly disappointed that they're closed on Saturdays plus they no longer stay open until 6pm on Fridays. I literally work the same hours they operate and I have no chance to ever get to the bank now.”
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“If you haven't stopped in the First Merchants Bank branch at Chesterfield and Maple, you should stop by.
Wes Jenkins, the manager, has created what reminds me of how banks operated before impersonal mega-banks started gobbling up our community banks. Wes and his team actually treated their clients like they were glad to see them and help them. Meg, a banker, has been helping me with my business account and personal accounts for years. She is always smiling, always helping, and just a joy to work with. Juliane, Dee, and Naji all know me by name and are just as willing to help when Wes or Meg aren't available.
I’ve built a great working relationship with this bank. If you are looking for a local customer-oriented place to bank, try them. I am glad I did. It's nice to know that there are still real bankers around who want to help me, not just their bottom line.”