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“Elizabeth Irons the Loan Manager Michigan United Credit Union in Birmingham provided me with the very best service I have ever had in over 12 years in working with them. Excellent job!”
“I'm here vibe, thanks to the goodness of miss Sherry who recommend me to.Mrs.Tracy and we're sitting in here discussing everything about my life, how she's putting me back on right track, leading me to towards the right direction.And certainly appreciate Tracy and vibe.Having her here for me and her attitude and customer service is so phenomenal that i recommend the Sherry and Ms. Tracy Henry. Every time I come in this bank branch, they are so wonderful and great with customers. Please give them a pay, raise a promotion and a day off with lunch.”
“They made me feel comfortable, it was a warm environment, I was informed thoroughly she answered every question I had. I received more at this credit union then my others credit union”
“I had a great experience opening up a new account with this Credit Union it's a nice company and the staff is wonderful. I want to give a special thanks to my advisor Nikia she has great customer service skills, and she was very knowledgeable, and compassionate. I look forward to banking with this company a very long time”
“It can be very hard to find dedicated hard working employees when experiencing difficult situations. Thank God for Renee Niewolak,CCUFC,Branch Manger(3) she wouldn’t give up until my issue was resolved. She demonstrated compassion and passion and determination to provide excellent customer service. You make me proud to be a member of Diversified Credit Union. Happy Holidays as you certainly made mine brighter 😊. Thanks again!!!”
“I went into the Berkeley location to get some documents notarized and was given excellent service. There were many pages and it was a bit confusing as some needed to be notarized and other didn't and some in not so apparent places. It took some time and I was helped all the way through, without feeling rushed. She was the young lady at the front desk when you first walk in and she made a some what confusing situation much easier. She even folded the documents up nicely for me and placed them in the envelope to be mailed off! Can't ask for more than that.”
“I've worked with Anna Stanko for many years, and she never fails to impress. Her professionalism, knowledge, and dedication to customer service are truly exceptional. No matter what banking need I have, Anna is always responsive, helpful, and willing to go the extra mile to make sure everything is handled smoothly and efficiently.
What sets Anna apart is the genuine care she shows for her customers. She takes the time to explain options, answer questions, and ensure I feel confident in every decision. It's rare to find someone so consistently reliable, personable, and committed to providing outstanding service.
I highly recommend Anna to anyone looking for a banking professional they can trust. She has earned my confidence and loyalty over the years, and I am grateful for everything she has done for me. Thank you, Anna, for always providing such exceptional service!”
“I recently had to set up a couple's joint account with Parda Credit Union. My significant other and I had the honor of speaking with Jordan over the phone. Day after day, she was informative and clear, making the experience easy. We were in awe of how communicative and kind she was, even though I was very busy. I have been a member for some time now, and I am so pleased with all the help I get every time. Thank you so much, Parda!”
“I give the Clawson branch a solid 5 star rating. I drive past a closer branch in Sterling Hgts. to do my banking at the Clawson branch.
My frustration has been with the transition of merging the two credit unions. We were told that MSGCU had a much better computer platform for banking......I guess we fell thru the cracks. It has.proved frustrating and harder to navigate thr new system.”
“Alliance Catholic Credit Union is a great financial institution. They show a personal interest in all their members. Vydia has helped me multiple times to resolve complex financial issues. I am so glad I switched to this credit union from a regular bank.”
“Have been a member for 10 years and I absolutely praise this company. They’ve always been transparent, informative, respectful and very responsive when it came to anything I needed. Thank you OUR Credit Union !!”
10AM - 12:30PM
6010 Rochester Rd, Troy
Credit Unions
“I don’t usually go to the Troy location since I live more on the east side, but my experience was perfect. Just a simple transaction to withdraw cash in certain increments. The teller was very friendly and helpful.”
“I had several transactions and needed a cashiers check for a new car. I was stressed. Billie at the Normandy branch. Stayed calm & calmed me down and smoothly processed everything. Thank you!”
“I cannot recommend CCCU enough! Their care, support, diligence and professionalism is unprecedented which is difficult to find in today’s world! Branch Manager Lizette and Advisor Ja’Shie have gone above and beyond during a refinancing for me! In fact, the whole team helped me tremendously when I bought my new home! I love Community Choice Credit Union! Again, highly recommend!”
“Shoutout to Stephanie, the Teller who assisted us at this location, as she was amazing. She made the experience completely seamless and was professional, friendly and efficient. I would highly recommend this location for your needs.”
“I didn’t have a bank account for over a decade. I didn’t trust the bank. My boss kept telling me to open an account at Genisys Credit Union on Crooks road in Rochester Hills Michigan. It was single handedly the best decision I made when it came to my finance. The best customer service I’ve ever received from any business I’ve been to.
I can honestly say they’ve been flawless with my account. I don’t just highly recommend. I implore you to give them a chance. Thank you Gensisys. Life long customer here”
“I was having difficulty when I attempted to make an online purchase. All the information on the card was clear except for the cvv 3 digit code. I called the customer service representative to request another card and the agent I spoke with was very helpful and placed an order for a replacement card.”
“I been a member of then it was Providence Hospital credit union, since the 1980's now, 2024, it's Credit Union Advantage. We are Zeal credit Union today and going strong, I never had a problem, they did not help me with, the staff in awesome, friendly, and I'm glad I stayed with this credit union through the years.”
“Marie at the Pontiac location was absolutely amazing! She was incredibly responsive, patient and pleasant to interact with! Her service reminded me of what customer service used to mean! You rarely encounter people like her in the service industry these days. She made the entire process so much easier!”
“I’ve been a member for almost 20 years. Had a few hiccups every now and then but I’ve always appreciated the service that they provide. I have been able to get loans and financial assistance. I’ve never had a bad experience in 20 years!”
“People are always very friendly. Sometimes the wait can be long to talk to someone. They always help with my issues. They do a great job. They do make me feel like family.😊”
“On the whole, credit unions have better rates, and provide better
service, than banks. But even within the field of credit unions, Vibe
stands apart.
I had a home equity loan with another credit union at 10.5%; vibe
assumed that loan at 6.5%. Across 20 years that makes a big difference!
When I asked Vibe if they could refinance this loan, and if I could get
more cash out, they listened, and did everything they could to meet my
needs.
They did not demand an appraisal up front, which would have added weeks
to the process and $600 to the closing costs.
I hate institutions that do that (and most of them do) - because after
you spent the money for the appraisal, they can still say no.
That's $600 flushed down the toilet.
I expect an answer, yes or no, with the terms of the loan, before I
spend a dime - and Vibe is on the same page.
With this in mind, the closing costs were very low, and they were
willing to fold these into the loan.
All I needed to close was my ID and my signature.
I have had home equity loans before, but none were this quick and easy
and inexpensive.
Their auto loans are just as easy.
They don't demand pictures of the car, as other institutions do. (See
my review of One Main Financial for more on this.)
I got my last auto loan from Vibe in four hours, start to finish.
It was all electronic, except for the last step, handing them the
title, which I did at a local branch in 5 minutes.
A month later I got a signature loan in two hours, start to finish.
I picked up the phone at 9:15, and by 11:30 the money was in my account.
It was all electronic; I could have done it without taking any time off
of work.
I don't want to mislead you, if you're not a member the process might
take a little longer, because you have to create an account -
so say two days instead of two hours, that is still pretty darn quick!
And then your next loan, if you need one, is on the fast-track.
This is the most responsive, agile, friendly, helpful, no-nonsense
institution I have had the pleasure to work with.
If you need a mortgage or loan, save time, money, and hassle, and go to
Vibe first.
Karl Dahlke”
“I have been a member for approximately 35 years, since they were Michigan Bell C U. I have always received friendly, courteous, and informative service. Upon walking through the door I have been greeted with a smile and “Hello” and if there is someone in line, the next statement has been “We’ll be with you shortly” followed by, “Sorry for the wait,” once I’m at the counter. Nothing but praises for this business as I was formerly a member of the one connected with the company where I worked and the difference is phenomenal. Good Work Vibe Employees!!!”
“I love my Credit Union! Please consider opening a branch in Rochester Hills at Walton Blvd and Adams Road. It is a very dense and populated area and you would benefit from doing so. I was so excited when a building was going up last year and was sad to see it was Michigan School & Goverment Credit Union opening a branch and not you folks! We need one in this area! Driving out to Troy just to do my banking is a ways away, but I love my credit union so I do it!”
“I started in 1980s and I had some problems and they worked it out for me very well and I will never drop them unless they do something bad but I had them since the 80s . I enjoy the people that work there. They’re very nice and helpful. I want some tickets to the Jimmy John’s field through them. they have the shredder day where you can go and shred your stuff. my wife has a lot of problems with her Bank and I try to get her to switch over and she doesn’t. Don’t know why I think people are stuck in their ways. do yourself a favor if you’re not Cornerstone Community finance Credit union try it. I know you will enjoy it.”
“Chelsie was extremely helpful in assisting my brother and me with managing our Dad’s estate. She was very patient and understanding during our recent loss of our Dad. I would definitely recommend Chelsie and the Southfield Zeal branch for all of your financial needs.”
“Lakes Trust is a nice credit union. The tellers are friendly and somewhat knowledgeable. Nice place to save money but my bigger banking is done elsewhere. There were some mess ups with fees being charged and lacking information when The account was first opened but the manager handled everything and an amicable agreement was arrived at.”
“Amy is a fantastic ambassador at DFCU Financial. An extremely knowledgeable and friendly representative at DFCU Financial. We are extremely lucky to have Amy and a DFCU Financial branch in Rochester.”
“Shout out to Alliance Catholic CU for going above and beyond to resolve my issue with Credit Card fraud. Mario, definitely went above and beyond to help me with this. Trying to deal with Mastercard was not a good experience and a huge waste of time. Thank you, Mario and Alliance Catholic.”
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“DFCU Birmingham branch folks are very pleasant, welcoming, efficient, helpful. It’s actually a pleasure to visit. How can you possibly top who they are?”