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“Dallas has been an incredible help getting my family set up with new phones and an affordable plan. He made the entire process easy and took the time to answer all of our questions. I really appreciate his excellent customer service, professionalism, and patience. Thank you, Dallas, for making this such a great experience!”
“Have been at this store several times and Shelby and other staff here have been so helpful! They can always answer questions, provide technical assistance, share phone deals and also sell all the accessories needed. Thank you!”
“Shaun is the best! He was very welcoming both times I came into the store - once to troubleshoot what was wrong and then learn about my options which led to ordering a new phone and once to transfer all my data from my old phone to the new phone. He managed to help multiple customers at once and keep an upbeat personality and contributed to making it a positive environment. I'll definitely be back to this Verizon store, it's very conveniently located near many other stores and restaurants. Thank you Shaun!”
“Kevin and Jesse were both super helpful. Walked in, close to closing time, with a older phone that was having issues. They found that the SIM card was bad and were able to quickly switch it to an e-SIM and get it operating flawlessly. While there, I addressed a billing issue. They found that my older plan was billing more than I needed and upgraded to a newer plan, saving me +$20/mo.
Both guys were friendly and knowledgeable and I appreciate them for helping me out!”
“Came in with an issue with service unrelated to the store and Taylor and her fellow associates took time out of their busy evening to successfully help me out. Much appreciated and recommended.”
“I went into the store stressed after my phone went black from repeated drops. Abdul set me up with a new phone, didn't let me leave until my phone was set up properly. It was having trouble connecting so he had to call customer service. It was taking a while but he reassured me that he wasn't leaving until my phone was fixed. His shift was over, but he stayed over to help. Great customer service!”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“Great Customer Service, i prefer working with Victor he has patients, he will make sure your questions has been answered and the reason for your call has been resolved before disconnecting call.”
“Muhammad was very helpful in switching the service over from my mom’s old phone to her new phone. Very nice guy. My mom also wanted me to point out that he was playing very good music in the lobby!”
“Last night Feb 19 2026 my wife and I showed up a bit before closing to get a transfer pin number that had been screwed up by another salesperson years ago... Tanner spent time getting our problem straigtened out even after closing time to make sure we were all set before leaving. Tanner clearly went above and beyond for someone he had never met. He is a great kid who shows he cares about customers. World needs more people like him.”
“The young men that helped me today are doing a great job! I accidentally broke my phone and they were able to get all of my service transferred to my new phone including pictures! They both worked diligently on my phone and were able to help others! Thanks T-mobile on Michigan/Diamond Ne! 1st shift on 7-16-26! Thank you guys and keep up with your work!”
Open 24 hours
561 Century Ave SW, Grand Rapids
Internet Service Providers
“I feel absolutely compelled to sing the praises of Justin Sharrow.Justin has been an absolute dream to work with.From the minute that I met Justin he not only was super easy to talk to, he really listened to my concerns and had solutions for problems.He stayed late, came in early and all to just help me give the best possible experience to our guests. He went above and beyond to ensure a good outcome for this upgrade.Give this man a raise.Thank you so much for employing someone like him who does your brand proud.”
“This Verizon location near Knapp’s Corner my preferred company store.
I was promptly greeted and my name added to wait list for next available customer service representative. I was helped by Ben who was extremely patient with my concerns, a great listener and helpful with my request for new service by porting current phone number to Verizon. I Highly recommend Ben and plan to return for any future Verizon help.”
“I had to switch my phone plan and decided to go to T-Mobile! Jose helped me do just that with also helping me set up my new phone! He was so kind and patient, he helped me understand what was going on and made things make sense. Everyone there was so nice as well.”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
Open 24 hours
2439 Byron Center Ave SW, Wyoming
Internet Service Providers
“I2K owner, Andy is helpful and returns calls and answers emails. The internet is good for country internet. No data cap. Thankful it is not satellite. Cathy Grand Junction, MI”
“Katianna is the best !! She corrected all my issues within 5 minutes . This wasn’t a phone issue it was my Garmin connect issue !! She is a Rockstar .
10 minute wait for my walk-in issue !!”
“Great service! The Beltline store had the phone I was looking for, even though the customer service phone line said they didn't. The agent was easy to speak with and listened to us and helped us make the right decisions. Overall, a great experience!”
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“The staff is very knowledgeable and willing to help you get the best deal. We have been Verizon customers for years, and have never had any issues with their service.”