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“I had a washer and fridge delivered and there were a fair number of stairs to get to the house. The gentlemen did a great job and took my old fridge without hesitation. Will definitely use again!”
“Excellent customer service from the front desk personnel today! They were very respectful and patient with my print job and my package. Definitely go to this store for your transactions!”
“I was in a bind, and I had to send out my son't birth certificate and social security card overnight. Ben is the one that helped me, and he was awesome. He offered a little tracking device to reassure me. He could not have been more polite, helpful and professional. Wouldn't think to go somewhere else for this service now.”
“Great place to have items packed and shipped! They have a big selection of packing materials. A very friendly and helpful staff! They were able to get my shipping issue sorted out in no time.”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“The store is clean, maintained and customer service is good. Love that there's two doors. Wouldn't mind an assist button at door for bigger packages. Overall, good store.”
“I absolutely LOVE coming here. Everyone that works here is so so kind, nice and caring!!! I ship all my packages here and most of the time they have my label printed (I email it to them) out for me when I arrive. They all know who I am, they always say hi and they’re always so helpful. I cannot say enough good about this location!!! If I could give more than 5 stars I would!!!!”
“I was there today and I had absolutely no idea what I was doing. Jim, the store manager, was amazing and had the patience of an absolute saint. He should get a raise. I would not have been able to complete my task without his help. He was calm and courteous when I was obviously going through a stressful time. Before I walked in I told my husband to pray for a very patient person to be in there to help me. Jim, you were literally an answer to prayer and I truly appreciate your kindness and help.”
Open 24 hours
3500 Patterson Ave SE, Kentwood
Shipping Centers
“I have been coming here for over the past decade. Getting loaded or unloaded is hit or miss depending on the time of day, the people working & if you are arriving around a shift (tour) change. They really need to stagger their employees schedule better around shift changes. I have been forced to wait over an hour for a forklift during those times, and heaven forbid you even think about using a manuel pallet jack to unload anything. I've had a forklift on more than one occasion yell at me for trying to unload my own trailer, for them to drive off, not doing anything, & then have another forklift driver show up an hour later to unload. I might get paid by the hour, but I do have better things to do with my time, especially when it is the last stop of my day.”
“This is a Terrific Store!! The management knows all aspects of their shipping vendor practices and is helpful & efficient. Been a customer for over a decade… wouldn’t go anywhere else?”
“Truly the nicest Staples store we have ever shopped at! They bring back the "human touch" to retail-office supply shopping and go the extra mile to ensure that their customers are receiving their most competitive offers/reward earning options and even honoring competitor store pricing when it is lower!”
“Really enjoy working with worldwide. They’re fast, responsive, and reliable. Makes my day to day responsibilities a lot easier to manage from a shipping and delivery perspective.”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
“The young lady who was there after hours was so helpful and pleasant,if she represents the caliber of people at the facility it's a GREAT place to utilize when shipping larger items!”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
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“Had an incredibly pleasant first visit. Gretchen was amazingly helpful, bubbly and sweet to my kids. I will be back again! As a homeschool mom in the area various printing needs are a must! Thank you Gretchen!”