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“These guys were punctual and friendly when delivering my mattress from Sam's club. They communicated with me from the time of purchase to when it was delivered.”
“I had one of the best experiences at a UPS Store! I was helped by a young lady named Lily. She was knowledgable, polite, and super helpful. She helped me designed my new business card! I am super happy!”
“I would say my only problem with this store is the location/parking. Probably not the best place for a UPS store. It is always super busy and almost can never find a parking spot. Other than that, the store and staff it’s self are great!”
“Great place to have items packed and shipped! They have a big selection of packing materials. A very friendly and helpful staff! They were able to get my shipping issue sorted out in no time.”
“This is the best place for printing services. Kathryn is especially helpful, professional, and the reason I exclusively use this location for all of my business printing! Timely, quality printing services with professionals who always help!”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“I like this location, the staff are friendly, and the manager took time to help me with
some difficult transactions. A+
There are tacos and boba next door as well.”
“I absolutely LOVE coming here. Everyone that works here is so so kind, nice and caring!!! I ship all my packages here and most of the time they have my label printed (I email it to them) out for me when I arrive. They all know who I am, they always say hi and they’re always so helpful. I cannot say enough good about this location!!! If I could give more than 5 stars I would!!!!”
Open 24 hours
3500 Patterson Ave SE, Kentwood
Shipping Centers
“I have been coming here for over the past decade. Getting loaded or unloaded is hit or miss depending on the time of day, the people working & if you are arriving around a shift (tour) change. They really need to stagger their employees schedule better around shift changes. I have been forced to wait over an hour for a forklift during those times, and heaven forbid you even think about using a manuel pallet jack to unload anything. I've had a forklift on more than one occasion yell at me for trying to unload my own trailer, for them to drive off, not doing anything, & then have another forklift driver show up an hour later to unload. I might get paid by the hour, but I do have better things to do with my time, especially when it is the last stop of my day.”
“Excellent customer service at the store and especially at the print center. They stand behind their work and if something needs fixing, they take care of it right away without any hassle. Very impressed with their products and services and the people who work there!”
“This is a Terrific Store!! The management knows all aspects of their shipping vendor practices and is helpful & efficient. Been a customer for over a decade… wouldn’t go anywhere else?”
10AM - 3:30PM
2500 E Beltline Ave SE Ste G, Grand Rapids
Shipping Centers
“Devon is single handedly the reason I keep returning to this store. He has repeated assisted me with a variety of transactions and has never been anything but polite and incredibly knowledgeable. I hope that he is valued and recognized by this store for all of his efforts.”
“Really enjoy working with worldwide. They’re fast, responsive, and reliable. Makes my day to day responsibilities a lot easier to manage from a shipping and delivery perspective.”
“When I was walking up to return my package I had my 2 year old in 1 hand and package in the other and the employee (Ricky) said he seen me walking up and went out of his way to open the door for me even before I made it to the door it was very much appreciated that he went out of his way from behind the desk to be kind and open the door definitely best customer service I've had in a very long time!! Thanks again Ricky!!!”
“The young lady who was there after hours was so helpful and pleasant,if she represents the caliber of people at the facility it's a GREAT place to utilize when shipping larger items!”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
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“Gretchen and Noble are ANGELS!! They helped us through a large emergency print job and got it done for us in record time. Truly the best customer service experience ever!”