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“I and my brother came in to fix a problem with our phones, which he fixed right away and then noticed
my phone was in bad shape and offered me a plan to get a new phone and then transferred info from my old phone to the new one. He did a good job.”
“Was able to receive quality service here after going to another Verizon location and getting very very poor service. I would highly recommend going in here if you need assistance with Verizon.”
“Amanda was amazinggggg. Explained everything thoroughly, took care of me, got me a new phone for my trade in PLUS accessories at a good price. She also provided great conversation! She’s the truth! Get with her!”
“We arrived at 10 am as the store was opening. Christian couldn’t have been any nicer. We had to get 2 new phones and an Apple Watch. He was extremely helpful and patient with us. Not sure what was going on with Colton but Christian was awesome. We will be back!”
“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”
“Aaron was kind, compassionate and extremely helpful. I needed help returning my deceased husband's phone. I couldn't have asked for better help. Thanks, Aaron”
“Went in for a new phone, the ladies were very kind and got me set up right away. Lisette went above and beyond to make sure everything was smoothly transferred and ready. She’s originally from a Grand Rapids store, give this girl a raise!!”
10AM - 7PM
4929 S Cedar St Ste 2, Lansing
Mobile Phones
“Incredibly nice and knowledgeable people. They were able to get me on the phone I wanted plus put me on an affordable plan with a free case. No matter where you go you will have to pay for service one way or another. This just happens to be more affordable and more reliable than big box stores such as Sprint or ATT”
“Had a wonderful experience doing 4 upgrades on our account, including adding 2 lines. Aaron and Rob were both great to work with and it was honestly the best experience I've ever had at a phone store.”
“Very friendly, they resolved the situation for which I visited the place, it was fast and with positive results, excellent customer service from the people who assisted us.”
“LaQuisha (I'm unsure how to spell her name) was soooooooooo Amazing and Helpful. I've been a lifer with Boost and she made the switching over so smooth.”
“Just went and upgraded my 2002 phone to a iPhone 16 pro! Evangelina was the one who gave me this amazing deal! Go to her for all your upgrades and devices needs!”
“I recently had an issue with my mobile and was referred to a Samsung-authorized service center. The representative was not knowledgeable about the flurry of my problems. I went to T-Mobile (Edgewood Towne Center), and Cheyenne assisted me. She is AWESOME! She handled and corrected my issues promptly and professionally. She was extremely patient in addressing my concerns. T-Mobile, you are fortunate to have such a wonderful team member! THANK YOU, CHEYENNE! ❤️”
“I recently with dread went to the tmobile location in okemos Michigan. I'm not old but I have bad luck with these new phones. I ran into a Ms Amira and a Mr Kevin. Immediately I felt the customer service and real compassion I dint feel like a burden they truly helped and explained every detail to me in a way I could grasp. Thank you both so much Your location is the best by far!”
“I will start by saying I DREAD getting a new phone. However, Thomas at the Frandor location is by far the best and will have my continued business! I had a difficult situation with changing services and a malfunctioning phone. Not only did Thomas get me started in the process, but he was able to multi-task through many other customers. During this time, he checked in with customers, communicated well, welcomed everyone who came in the door and had a positive, uplifting attitude! He also listened to my concerns, and exactly what I wanted and needed and then delivered. My wife and I left the store much happier than when we got there! Thank you Thomas!!”
“Very professional staffs. They fixed my AirPods Max for free since they made a mistake while changing the battery. I bought most of items from here for school. I highly recommend this store!”
“I've never experienced anything less than PROFESSIONALISM from every employee in this store. This is a big deal to me because I have a form of autism that can make it hard to act in ways that society deems NORMAL. Today the symptoms of my aspergers syndrome flared up in the store but the employees here were very understanding and patient and compassionate. Today I was helped out by Serena. Very nice and patient young lady. Definitely looking forward to doing more business in this store. Walked in with an s23 ultra. Walked out with an s24 ultra”
“A couple weeks ago I had to get a new phone and it wasn't charging in my car. I went in to the S. Penn store and spoke with Corey. He said that some phones just don't, but he comped me a new charger. The new phone still wouldn't charge, but I thought his customer service was awesome.”
“It's not like the ghetto one downtown Lansing. This branch is a lot cleaner and the shelves are stocked in their display cases and counters. I feel safer at this one, not like the one downtown where are all the homeless people are coming at you like zombies. I like this branch because it's close to my house.”
11AM - 7PM
2402 E Michigan Ave, Lansing
Mobile Phones
“An elderly lady that I caregive was having a lot of trouble with a competitor ($100 monthly) so I took her to cricket and she is saving 60 a month and it only took 10 minutes in and out!”
10:00 AM - 7:00 PM
1931 W Grand River Ave, Okemos
Mobile Phones
“Bruce was my hero today!! I appreciate him helping me with my service plan!He really showed his expertise today. I definitely will be coming back in the future.Kudos to you, Bruce !!”
“I wanted to thank metrobytmobile for fixing the issues I was having with my service. I had a confusing situation that took some time to figure out but it is at a very horrible time of my life where my beloved family dog is dying of cancer. I am going through a job loss due to sexual harassment and needing important phonecalls. They came through with understanding and actually took the time to help me. Thank u metro u went above and beyond for us.”
“I bought ear buds there. Fantastic things. Until they don't work. Had to mowe,no music,ugh. Went to the best Verizon store ever.
ROSCOE helped me. My fault not the ear buds.
There is a volume control there,what a lipstick I am. But he showed me,my mistake,very gentlemanly, thanks Roscoe and the guys there.”
“Thanks again, this store is awesome! So frustrating dealing with the t mobile call in support, and the gentleman at this store had me fixed up in under 10 minutes. Guess who's not calling t mobile anymore. This guy...”
“Mallory helped me figure out what my kid did to mess up our bill lol she helped us get it back to what it was supposed to be. Also helped me research sd cards and make the best decsion for me. Thank you !”
“Mike, the owner and operator is amazing!
Probably the best small business owner I know.
Always goes above and beyond for his customers.
Been a customer of his for about 10 years. Never let's me down. I stop in just to sat hi from time to time.
Highly recommend!”
“Skyler was amazing at the 3330 Cedar location. I wasn’t quite understanding how the plans worked, and she patiently and kindly explained it to me like 5 times. It was a breath of fresh air to speak to her. Especially since I had been to two others Boosts in the area and they, “weren’t able to help me.” As a customer who has struggled with customer service people, I wholeheartedly think she deserves a raise. Especially for how she handled me and all the other customers in the store. Thanks so much for easing my anxiety and helping me so quickly & efficiently, Skyler!!!”
10AM - 11PM
6100 S Cedar St, Lansing
Mobile Phones
“Needed a iphone for my daughter, she broke her's. They were soled out, so they called surrounding stores. Unfortunately, they could not help us. I appreciate their time and effort. Exceptional customer service.”
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“Had such a positive experience here with Chelsea. She was more than happy to help me, was very knowledgeable/helpful, and had a positive attitude. Made the process much easier than it was going to be at a different store. Thanks Chelsea!”